Knowledge talk in performance appraisal interviews.
| العنوان: | Knowledge talk in performance appraisal interviews. |
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| المؤلفون: | Melander Bowden, Helen, Sandlund, Erica, 1972 |
| المصدر: | Learning, Culture and Social Interaction. 21:278-292 |
| مصطلحات موضوعية: | conversation analysis, epistemics in interaction, ethnomethodology, knowledge, leadership, performance appraisal interviews, Education, Pedagogik |
| الوصف: | Drawing on ethnomethodology and conversation analysis, this paper examines video-recorded sequences of interaction where ‘knowledge’ is made relevant in annual performance appraisal interviews (PAIs) in a Swedish bank. We examine how managers and employees collaboratively construct, define, and negotiate knowledge, and seek to understand what knowledge talk is recruited for accomplishing on individual and organizational levels. The study aims to add to the existing literature on management and leadership as situated practice by examining the interactional work accomplished through talk about individual and collective knowledge in the context of PAIs. Findings reveal how participants draw upon formulations of individual and collective knowledge in interactional projects negotiating professional identities, knowledge boundaries and expertise, the organization of work, and a distribution of work tasks. We discuss how the appraisal component of the PAIs has an impact on the employees’ epistemic positionings, and how knowledge talk is related to participants’ situated negotiation concerning a division of labor, relations to clients and colleagues, and individual and organizational goals for learning. While PAIs are generally seen as a cog in the wheel of organizational performance management, we argue that they can also be viewed as a site for the situated practice of organizational knowledge management. |
| وصف الملف: | electronic |
| URL الوصول: | https://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-72075 https://doi.org/10.1016/j.lcsi.2019.03.012 https://www.sciencedirect.com/science/article/pii/S2210656118300795 https://kau.diva-portal.org/smash/get/diva2:1316632/FULLTEXT01.pdf |
| قاعدة البيانات: | SwePub |
| تدمد: | 22106561 2210657X |
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| DOI: | 10.1016/j.lcsi.2019.03.012 |