Dissertation/ Thesis
An Investigation of the Relationships among Authentic Leadership, Service Climate, Ethical Climate and Service Performance
| العنوان: | An Investigation of the Relationships among Authentic Leadership, Service Climate, Ethical Climate and Service Performance |
|---|---|
| Alternate Title: | 真誠領導、服務氣候、倫理氣候與服務績效 之關係探討 |
| المؤلفون: | Chen, Wan-ling, 陳琬鈴 |
| Thesis Advisors: | Wu, Meng-ling, 吳孟玲 |
| سنة النشر: | 2014 |
| المجموعة: | National Digital Library of Theses and Dissertations in Taiwan |
| الوصف: | 102 This paper seeks to advance research on the service performance by investigating the relationships among authentic leadership, service climate, and ethical climate. Although this study adopts a single level model to simultaneously examine main effects, but we tested the model by using hierarchical linear modeling (HLM) with data obtained from a sample of 433 employees working in 38 teams of 34 companies. At the result of the study, service climate and ethical climate were both found fully mediators between authentic leadership and service performance. Moreover, implications for research and practice are discussed. At last, the study presents its point of views regarding the implications of theories and management, research restraint as well as suggestions to other studies in the future. |
| Original Identifier: | 102DYU01121301 |
| نوع الوثيقة: | 學位論文 ; thesis |
| وصف الملف: | 50 |
| الاتاحة: | http://ndltd.ncl.edu.tw/handle/54871992341995989918 |
| رقم الانضمام: | edsndl.TW.102DYU01121301 |
| قاعدة البيانات: | Networked Digital Library of Theses & Dissertations |
| الوصف غير متاح. |