Academic Journal
A Taxonomic Review of Patient Complaints in Adult Hospital Medicine
| العنوان: | A Taxonomic Review of Patient Complaints in Adult Hospital Medicine |
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| المؤلفون: | Richard M Elias MBBS, MPH, Karen M Fischer MPH, Mustaqeem A Siddiqui MD, MBA, Trevor Coons MHA, FACHE, Cindy A Meyerhofer MS, CPXP, Holly J Pretzman MSN, RN, CPHIMS, Hope E Greig MSH, FACHE, Sheila K Stevens MSW, M Caroline Burton MD |
| المصدر: | Journal of Patient Experience, Vol 8 (2021) |
| بيانات النشر: | SAGE Publishing, 2021. |
| سنة النشر: | 2021 |
| المجموعة: | LCC:Medicine (General) |
| مصطلحات موضوعية: | Medicine (General), R5-920 |
| الوصف: | Previous studies show that patient complaints can identify gaps in quality of care, but it is difficult to identify trends without categorization. We conducted a review of complaints relating to admissions on hospital internal medicine (HIM) services over a 26-month period. Data were collected on person characteristics and key features of the complaint. The complaints were also categorized into a previously published taxonomy. Seventy-six unsolicited complaints were identified, (3.5 per 1000 hospital admissions). Complaints were more likely on resident services. The mean duration between encounter and complaint was 18 days, and it took an average of 12 days to resolve the complaint. Most patients (59%) had a complaint in the Relationship domain. Thirty-nine percent of complaints mentioned a specific clinician. When a clinician was mentioned, complaints regarding communication and humaneness predominated (68%). The results indicate that the efforts to reduce patient complaints in HIM should focus on the Relationships domain. |
| نوع الوثيقة: | article |
| وصف الملف: | electronic resource |
| اللغة: | English |
| تدمد: | 2374-3743 23743735 |
| Relation: | https://doaj.org/toc/2374-3743 |
| DOI: | 10.1177/23743735211007351 |
| URL الوصول: | https://doaj.org/article/6883c6fef4084046b5bdd29f8443bc98 |
| رقم الانضمام: | edsdoj.6883c6fef4084046b5bdd29f8443bc98 |
| قاعدة البيانات: | Directory of Open Access Journals |
Full Text Finder | تدمد: | 23743743 23743735 |
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| DOI: | 10.1177/23743735211007351 |