Academic Journal
KEY PERFORMANCE INDICATORS (KPIs) IN THE QUALITY MANAGEMENT SYSTEM
| العنوان: | KEY PERFORMANCE INDICATORS (KPIs) IN THE QUALITY MANAGEMENT SYSTEM |
|---|---|
| المؤلفون: | Urszula Balon, Joanna M. Dziadkowiec, Magdalena Niewczas Dobrowolska |
| المصدر: | International Journal for Quality Research, Vol 18, Pp 473-486 (2024) |
| بيانات النشر: | Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia, 2024. |
| سنة النشر: | 2024 |
| المجموعة: | LCC:Management. Industrial management |
| مصطلحات موضوعية: | key performance indicators (kpi), quality management system (qms), functioning model of kpis, Management. Industrial management, HD28-70 |
| الوصف: | Key Performance Indicators (KPIs) are often used in business of various sizes and industries to assess operational efficiency and evaluate process effectiveness. A universal model for implementing and utilizing KPIs has been elaborated in the company, and its functionality has been verified in a selected enterprise. In accordance with the developed model, efficiency indicators have been proposed, and among them, key performance indicators (KPIs) have been selected. In addition to commonly used financial indicators, indicators evaluating the performance of the quality management system have been included, along with the need for quality cost optimization. |
| نوع الوثيقة: | article |
| وصف الملف: | electronic resource |
| اللغة: | English |
| تدمد: | 1800-6450 1800-7473 |
| Relation: | http://ijqr.net/journal/v18-n2/10.pdf; https://doaj.org/toc/1800-6450; https://doaj.org/toc/1800-7473 |
| DOI: | 10.24874/IJQR18.02-10 |
| URL الوصول: | https://doaj.org/article/44b7fd0ccf804d769b7e2ed8b0f3f62b |
| رقم الانضمام: | edsdoj.44b7fd0ccf804d769b7e2ed8b0f3f62b |
| قاعدة البيانات: | Directory of Open Access Journals |
| تدمد: | 18006450 18007473 |
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| DOI: | 10.24874/IJQR18.02-10 |