Academic Journal
Service Quality of maternity care from the perspective of pregnant women in Tabriz Health Centers and Health Posts – 2010-2011
| العنوان: | Service Quality of maternity care from the perspective of pregnant women in Tabriz Health Centers and Health Posts – 2010-2011 |
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| المؤلفون: | J.S Tabrizi, K Gholipour, R Alipour, M Farahbakhsh, M Asghari-Jafarabadi, M Haghaei |
| المصدر: | بیمارستان, Vol 12, Iss 4, Pp 9-18 (2014) |
| بيانات النشر: | Tehran University of Medical Sciences, 2014. |
| سنة النشر: | 2014 |
| المجموعة: | LCC:Public aspects of medicine |
| مصطلحات موضوعية: | service quality, maternity care, quality assessment, Public aspects of medicine, RA1-1270 |
| الوصف: | Objective: This study was aimed to assess Service Quality (SQ) of maternity care from the perception of pregnant women. Methods and materials: A cross-sectional study was conducted using a sample of 185 pregnant women at the 9th month of pregnancy were selected randomly from 40 health posts and urban health centers in Tabriz, Iran. Service Quality was calculated using: SQ = 10 – (Importance × Performance) based on importance and performance of non-health aspects from the customer’ perspective. Data collection used a researcher-developed questionnaire whose validity and reliability was reviewed and confirmed. Data analyzed using SPSS-17 software. Independent sample T-test and ANOVA were used to investigate relationship between service quality dimensions and categorical variables. Results: From the customers’ perspective the average service quality score was 7.59 of 10. Service quality aspects of “confidentiality” achieved scores at the level of good quality (≥9) and “support group” (3.48) reached low service quality scores. Also, result indicate housewife assess SQ better than worker (p=0.047) and mother who's have planned pregnancy has had greater SQ score (p=0.022). Although, in the linear regression analysis, job status and planned pregnancy were significantly and independently related to SQ score. Conclusion: Findings revealed a significant room for quality improvement in most aspects of provided care, particularly support group and safety from the perception of people who received maternity care. |
| نوع الوثيقة: | article |
| وصف الملف: | electronic resource |
| اللغة: | Persian |
| تدمد: | 2008-1928 2228-7450 |
| Relation: | http://jhosp.tums.ac.ir/article-1-5206-en.html; https://doaj.org/toc/2008-1928; https://doaj.org/toc/2228-7450 |
| URL الوصول: | https://doaj.org/article/c36e8edc88834fe1b9c58dba970bfc7b |
| رقم الانضمام: | edsdoj.36e8edc88834fe1b9c58dba970bfc7b |
| قاعدة البيانات: | Directory of Open Access Journals |
| تدمد: | 20081928 22287450 |
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