Academic Journal
UCTM—An Ambidextrous Service Innovation Framework—A Bottom-Up Approach to Combine Human- and Technology-Centered Service Design
| العنوان: | UCTM—An Ambidextrous Service Innovation Framework—A Bottom-Up Approach to Combine Human- and Technology-Centered Service Design |
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| المؤلفون: | Wolfgang Vorraber, Dietmar Neubacher, Birgit Moesl, Julia Brugger, Sigmar Stadlmeier, Siegfried Voessner |
| المصدر: | Systems, Vol 7, Iss 2, p 23 (2019) |
| بيانات النشر: | MDPI AG, 2019. |
| سنة النشر: | 2019 |
| المجموعة: | LCC:Systems engineering LCC:Technology (General) |
| مصطلحات موضوعية: | socio-technical systems, information systems, systems engineering, digital innovation, Systems engineering, TA168, Technology (General), T1-995 |
| الوصف: | Digital innovation is a key success factor for business enterprises and organizations concerned with public safety. Increasingly shorter technology cycles produce a stream of highly promising gadgets and smart devices and this innovative provision opens a gap between what is currently in use for the value-creation processes of an organization and what could potentially be used. The presented framework provides guidance on how to implement dynamic capabilities needed for business model and service innovation within a complex socio-technical system. A way to combine technology and use-case sensing with the ultimate aim of creating innovative artifacts for organizations is presented. While Business Model Innovation (BMI) literature mainly focuses on a strategic top-down process, we propose a bottom-up process-driven approach to complement business frameworks. Based on these insights, new service artifacts can be designed and analyzed in a systemic way. The applied research methodology is based on the design science research concept. A qualitative approach with focus groups was used to gather user requirements and facilitate participatory and user-centered design of information systems. In this paper, we provide a framework that supports business executives as well as IT experts on how to cope with and integrate new technologies into organizations, their processes, and their business models. In addition to a comprehensive theoretical overview of the proposed framework, we also provide practical results, since this framework was applied in the course of a service design and engineering research project. A use case of alpine rescue missions serves as an example to demonstrate the practical application of the proposed framework. |
| نوع الوثيقة: | article |
| وصف الملف: | electronic resource |
| اللغة: | English |
| تدمد: | 2079-8954 |
| Relation: | https://www.mdpi.com/2079-8954/7/2/23; https://doaj.org/toc/2079-8954 |
| DOI: | 10.3390/systems7020023 |
| URL الوصول: | https://doaj.org/article/3635f089700f4a2e997b335dacd12e35 |
| رقم الانضمام: | edsdoj.3635f089700f4a2e997b335dacd12e35 |
| قاعدة البيانات: | Directory of Open Access Journals |
Full Text Finder | تدمد: | 20798954 |
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| DOI: | 10.3390/systems7020023 |