Academic Journal

The Impact of Organizational Citizenship Behavior, Employee Engagement, and Managerial Decision-Making on the Microfinance Institutions Performance

التفاصيل البيبلوغرافية
العنوان: The Impact of Organizational Citizenship Behavior, Employee Engagement, and Managerial Decision-Making on the Microfinance Institutions Performance
المؤلفون: Donni Junipriansa, Ganjar Mohamad Disastra
المصدر: Media Ekonomi dan Manajemen, Vol 40, Iss 1, Pp 213-229 (2025)
بيانات النشر: Universitas 17 Agustus 1945 (UNTAG) Semarang, 2025.
سنة النشر: 2025
المجموعة: LCC:Production management. Operations management
LCC:Management. Industrial management
مصطلحات موضوعية: organizational citizenship behavior (ocb), employee engagement, managerial decision-making, microfinance institutions performance, Production management. Operations management, TS155-194, Management. Industrial management, HD28-70
الوصف: This study examines the impact of employee organizational citizenship behavior (OCB) and engagement on the performance of microfinance institutions, with a focus on the moderating role of managerial decision-making. Data were collected from 100 key microfinance institutions employees in Greater Bandung, with interviews of 10 experienced staff (>5 years) conducted to refine the questionnaire and ensure alignment with microfinance institutions work conditions. Using Structural Equation Modeling using Partial Least Squares (SEM-PLS) for data analysis, this study finds that both organizational citizenship behavior (OCB) and employee engagement significantly enhance microfinance institutions performance. The results further indicate that managerial decision-making serves as a critical mediator between OCB, employee engagement, and organizational performance. These findings underscore the importance of managerial decision-making in amplifying the effects of OCB and employee engagement on microfinance institutions performance. Furthermore, this research introduces alternative metrics for assessing OCB, employee engagement, managerial decision-making, and organizational performance.
نوع الوثيقة: article
وصف الملف: electronic resource
اللغة: Indonesian
تدمد: 0854-1442
2503-4464
Relation: https://jurnal.untagsmg.ac.id/index.php/fe/article/view/5496; https://doaj.org/toc/0854-1442; https://doaj.org/toc/2503-4464
DOI: 10.56444/mem.v40i1.5496
URL الوصول: https://doaj.org/article/24ad3a6f2ab04739850b9f3440a4603a
رقم الانضمام: edsdoj.24ad3a6f2ab04739850b9f3440a4603a
قاعدة البيانات: Directory of Open Access Journals
الوصف
تدمد:08541442
25034464
DOI:10.56444/mem.v40i1.5496