Academic Journal
The Impact of Organizational Citizenship Behavior, Employee Engagement, and Managerial Decision-Making on the Microfinance Institutions Performance
العنوان: | The Impact of Organizational Citizenship Behavior, Employee Engagement, and Managerial Decision-Making on the Microfinance Institutions Performance |
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المؤلفون: | Donni Junipriansa, Ganjar Mohamad Disastra |
المصدر: | Media Ekonomi dan Manajemen, Vol 40, Iss 1, Pp 213-229 (2025) |
بيانات النشر: | Universitas 17 Agustus 1945 (UNTAG) Semarang, 2025. |
سنة النشر: | 2025 |
المجموعة: | LCC:Production management. Operations management LCC:Management. Industrial management |
مصطلحات موضوعية: | organizational citizenship behavior (ocb), employee engagement, managerial decision-making, microfinance institutions performance, Production management. Operations management, TS155-194, Management. Industrial management, HD28-70 |
الوصف: | This study examines the impact of employee organizational citizenship behavior (OCB) and engagement on the performance of microfinance institutions, with a focus on the moderating role of managerial decision-making. Data were collected from 100 key microfinance institutions employees in Greater Bandung, with interviews of 10 experienced staff (>5 years) conducted to refine the questionnaire and ensure alignment with microfinance institutions work conditions. Using Structural Equation Modeling using Partial Least Squares (SEM-PLS) for data analysis, this study finds that both organizational citizenship behavior (OCB) and employee engagement significantly enhance microfinance institutions performance. The results further indicate that managerial decision-making serves as a critical mediator between OCB, employee engagement, and organizational performance. These findings underscore the importance of managerial decision-making in amplifying the effects of OCB and employee engagement on microfinance institutions performance. Furthermore, this research introduces alternative metrics for assessing OCB, employee engagement, managerial decision-making, and organizational performance. |
نوع الوثيقة: | article |
وصف الملف: | electronic resource |
اللغة: | Indonesian |
تدمد: | 0854-1442 2503-4464 |
Relation: | https://jurnal.untagsmg.ac.id/index.php/fe/article/view/5496; https://doaj.org/toc/0854-1442; https://doaj.org/toc/2503-4464 |
DOI: | 10.56444/mem.v40i1.5496 |
URL الوصول: | https://doaj.org/article/24ad3a6f2ab04739850b9f3440a4603a |
رقم الانضمام: | edsdoj.24ad3a6f2ab04739850b9f3440a4603a |
قاعدة البيانات: | Directory of Open Access Journals |
تدمد: | 08541442 25034464 |
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DOI: | 10.56444/mem.v40i1.5496 |