Academic Journal
Overcoming the knowledge gaps in early-stage servitization journey: A guide for small and medium enterprises
| العنوان: | Overcoming the knowledge gaps in early-stage servitization journey: A guide for small and medium enterprises |
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| المؤلفون: | Pezzotta, Giuditta |
| المساهمون: | Rapaccini, Mario, Adrodegari, Federico, Pezzotta, Giuditta, Saccani, Nicola |
| سنة النشر: | 2024 |
| المجموعة: | Aisberg - Archivio istituzionale dell'Università di Bergamo |
| مصطلحات موضوعية: | customer service, manufacturing industrie, small‐&, ‐medium enterprises, Settore ING-IND/17 - Impianti Industriali Meccanici |
| الوصف: | Although the move to more service‐oriented business can be beneficial even to smaller firms, servitization in SMEs remains a largely unexplored topic. The authors contribute to fill this gap exploring how SMEs can overcome the knowledge gaps of servitization faced by companies in the early‐stages of this journey. By combining systematic literature review and expert panel methodology, the authors identify three knowledge gaps that hinderservitization initiatives in SMEs and propose a set of managerial recommendations totackle with these gaps. In particular, the authors suggest a structured plan of recom-mendations, and point out how each stakeholder can contribute to fill the mentioned gaps. The proposed actions are specifically suggested for SMEs and focus on the greater engagement of internal and external stakeholders. In addition to contributing to the domain scientific research on servitization, the authors therefore respond to the call for application‐oriented research |
| نوع الوثيقة: | article in journal/newspaper |
| وصف الملف: | remote |
| اللغة: | English |
| Relation: | info:eu-repo/semantics/altIdentifier/wos/WOS:001269982200001; volume:6; issue:3; firstpage:1; lastpage:12; journal:IET COLLABORATIVE INTELLIGENT MANUFACTURING; https://hdl.handle.net/10446/275310 |
| DOI: | 10.1049/cim2.12106 |
| الاتاحة: | https://hdl.handle.net/10446/275310 https://doi.org/10.1049/cim2.12106 |
| Rights: | info:eu-repo/semantics/openAccess |
| رقم الانضمام: | edsbas.FD071B24 |
| قاعدة البيانات: | BASE |
| DOI: | 10.1049/cim2.12106 |
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