Academic Journal
Air-travelers' concerns emerging from online comments during the COVID-19 outbreak
| العنوان: | Air-travelers' concerns emerging from online comments during the COVID-19 outbreak |
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| المؤلفون: | Piccinelli, S., Moro, S., Rita, P. |
| بيانات النشر: | Elsevier |
| سنة النشر: | 2024 |
| المجموعة: | Repositório do ISCTE-IUL (Instituto Superior de Ciências do Trabalho e da Empresa, Instituto Universitário de Lisboa) |
| مصطلحات موضوعية: | COVID-19, Coronavirus, Pandemic, Online comments, Air-travelers, Italy, Domínio/Área Científica::Ciências Naturais::Ciências da Computação e da Informação, Domínio/Área Científica::Ciências Sociais::Economia e Gestão, Domínio/Área Científica::Ciências Sociais::Outras Ciências Sociais |
| الوصف: | This research aims to assess air travelers' concerns affected by the Coronavirus pandemic, expressed in the comments they wrote online. A sample of 639 comments written on the Italian National Consumer Union website and related to the airline industry was assessed through an automated sentiment analysis in this study. The achieved results showed that travelers' concerns were directed mainly towards compensations, cancellations, and COVID-19 and at the same time, they had mixed and unpredictable feelings. This element suggests that consumers may have understood that airline companies are facing unsustainable cash-flow and revenue situations. Moreover, all our hypotheses, grounded on existing literature, were refuted. Accordingly, we argue that the actual context prevents assessments based on previous assumptions, and studies related to the impact of COVID-19 need to be conducted anew. ; info:eu-repo/semantics/acceptedVersion |
| نوع الوثيقة: | article in journal/newspaper |
| وصف الملف: | application/pdf |
| اللغة: | English |
| تدمد: | 0261-5177 |
| Relation: | UIDB/04466/2020; UIDP/04466/2020; http://hdl.handle.net/10071/22293 |
| DOI: | 10.1016/j.tourman.2021.104313 |
| الاتاحة: | http://hdl.handle.net/10071/22293 https://doi.org/10.1016/j.tourman.2021.104313 |
| Rights: | openAccess |
| رقم الانضمام: | edsbas.F1DEBF7E |
| قاعدة البيانات: | BASE |
| تدمد: | 02615177 |
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| DOI: | 10.1016/j.tourman.2021.104313 |