التفاصيل البيبلوغرافية
| العنوان: |
Have Elderly Individuals in Urban China Been Satisfied with Nursing Services during the COVID-19 Pandemic? |
| المؤلفون: |
Shoujin Shan, Zhonggen Sun, Furong Zhang, Ruilian Zhang, Bingqing Yang |
| المصدر: |
International Journal of Environmental Research and Public Health; Volume 18; Issue 20; Pages: 10624 |
| بيانات النشر: |
Multidisciplinary Digital Publishing Institute |
| سنة النشر: |
2021 |
| المجموعة: |
MDPI Open Access Publishing |
| مصطلحات موضوعية: |
customer satisfaction index model, elderly satisfaction, nursing services, COVID-19, China |
| جغرافية الموضوع: |
agris |
| الوصف: |
Based on the customer satisfaction index model, we constructed an elderly care service satisfaction model that includes 5 latent variables and 16 observed variables. To analyze the degree of satisfaction of elderly individuals in nursing homes, we used structural equation model (SEM) to test the nursing service elderly satisfaction model. With the help of AMOS 22.0 software, we analyzed the degree of model fit and the behavioral relationships between the variables that affect the path. We found that the satisfaction of Chinese urban elderly individuals in nursing homes is at a moderate level, which is lower than the quality expected by elderly individuals. The customer satisfaction index model can be applied to assess satisfaction with nursing services. Furthermore, perceived quality and value have a significant impact on satisfaction. |
| نوع الوثيقة: |
text |
| وصف الملف: |
application/pdf |
| اللغة: |
English |
| Relation: |
Aging; https://dx.doi.org/10.3390/ijerph182010624 |
| DOI: |
10.3390/ijerph182010624 |
| الاتاحة: |
https://doi.org/10.3390/ijerph182010624 |
| Rights: |
https://creativecommons.org/licenses/by/4.0/ |
| رقم الانضمام: |
edsbas.F0D0AE08 |
| قاعدة البيانات: |
BASE |