التفاصيل البيبلوغرافية
| العنوان: |
Can Leadership Enhance Patient Satisfaction? Assessing the Role of Administrative and Medical Quality |
| المؤلفون: |
Muhammad Asif, Arif Jameel, Noman Sahito, Jinsoo Hwang, Abid Hussain, Faiza Manzoor |
| المصدر: |
International Journal of Environmental Research and Public Health; Volume 16; Issue 17; Pages: 3212 |
| بيانات النشر: |
Multidisciplinary Digital Publishing Institute |
| سنة النشر: |
2019 |
| المجموعة: |
MDPI Open Access Publishing |
| مصطلحات موضوعية: |
participative leadership, administrative quality, medical quality, patient satisfaction, MBNQA, structural equation modeling |
| جغرافية الموضوع: |
agris |
| الوصف: |
This paper aimed to investigate the relationships between participative leadership (PL), administrative quality (AQ), medical quality (MQ), and patient satisfaction (PS) using the Malcolm Baldrige National Quality Award Healthcare Criteria (MBNQA) criteria. The study further examined the intervening influence of administrative quality and medical quality on the relationship between participative leadership and patient satisfaction. The data was obtained from 123 public sector hospitals in Pakistan. We employed confirmatory factor analysis (CFA) and structural equation modeling (SEM) techniques to test the structural model. From the study results, we found significant and positive relationships between participative, administrative quality, medical quality, and patient satisfaction. In addition, our research found administrative quality and medical quality as potential mediators on PL-PS relation. Adopting participative leadership as an exogenous factor, and both administrative and medical quality as potential mediators of patient satisfaction, provided new insights into MBNQA criteria. |
| نوع الوثيقة: |
text |
| وصف الملف: |
application/pdf |
| اللغة: |
English |
| Relation: |
Health Economics; https://dx.doi.org/10.3390/ijerph16173212 |
| DOI: |
10.3390/ijerph16173212 |
| الاتاحة: |
https://doi.org/10.3390/ijerph16173212 |
| Rights: |
https://creativecommons.org/licenses/by/4.0/ |
| رقم الانضمام: |
edsbas.DA5571C5 |
| قاعدة البيانات: |
BASE |