Academic Journal
提高医疗设备售后服务质量对策的探讨 ; Study on Solutions to Improve the Medical Equipment After-Sales Service
| العنوان: | 提高医疗设备售后服务质量对策的探讨 ; Study on Solutions to Improve the Medical Equipment After-Sales Service |
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| المؤلفون: | 郁苏娟, 许锋, 田金, 蒋昌松 |
| المساهمون: | 北京大学第三医院医学工程处,北京,100191 |
| المصدر: | 万方 ; 知网 ; http://d.g.wanfangdata.com.cn/Periodical_ylsbxx201312035.aspx |
| بيانات النشر: | 中国医疗设备 |
| سنة النشر: | 2013 |
| المجموعة: | Peking University Institutional Repository (PKU IR) / 北京大学机构知识库 |
| مصطلحات موضوعية: | 医疗设备, 售后服务, 鱼骨图分析法, 评价指标, 服务响应, medical equipment, after-sales service, ifshbone diagram analysis, evaluation index, service response |
| الوصف: | 医疗设备作为临床诊断治疗的重要工具，其良好的运行状态离不开完善的售后服务支持，如何加强医疗设备的售后服务管理已成为医院医学工程部门亟需解决的问题。本文通过鱼骨图分析法，探索医疗设备售后服务的评价指标，并对开机率、服务响应与维修效率、服务价格、对医院工程师的培训等主要影响因素进行剖析，有针对性地提出购置保修合理化量化判断依据，以达到提高医疗设备开机率，规范医疗设备售后服务管理的目的。 ; Excellent after-sales service contributes signiifcantly to good running condition of medical equipment which has been working as an essential tool in clinical diagnosis and treatment. It has become a matter of the utmost urgency for the department of medical engineering to explore the solutions to strengthen the management of medical equipment after-sales service. With the method of fishbone diagram analysis, this paper studies the indexes of evaluation of medical equipment after-sales service and analyzes some main factors including the operation rate, service response and maintenance efifciency, service price and training for engineers in the hospital. Moreover, this paper provides a quantitative basis for deciding the rationalization of warranty purchasing. As a consequence, the operation rate of medical equipment can get increased and management of medical equipment after-sales service is standardized. ; 中国科技核心期刊(ISTIC) ; 0 ; 12 ; 101-103 |
| نوع الوثيقة: | journal/newspaper |
| اللغة: | Chinese |
| تدمد: | 1674-1633 |
| Relation: | 中国医疗设备.2013,(12),101-103.; 882491; http://hdl.handle.net/20.500.11897/109108 |
| DOI: | 10.3969/j.issn.1674-1633.2013.12.035 |
| الاتاحة: | https://hdl.handle.net/20.500.11897/109108 https://doi.org/10.3969/j.issn.1674-1633.2013.12.035 |
| رقم الانضمام: | edsbas.CEAD7CD7 |
| قاعدة البيانات: | BASE |
| تدمد: | 16741633 |
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| DOI: | 10.3969/j.issn.1674-1633.2013.12.035 |