Academic Journal
Strategic management in a university pharmacy: a case study ; Gestión estratégica en el contexto de una farmacia universitaria ; A gestão estratégica no contexto de uma farmácia universitária
| العنوان: | Strategic management in a university pharmacy: a case study ; Gestión estratégica en el contexto de una farmacia universitaria ; A gestão estratégica no contexto de uma farmácia universitária |
|---|---|
| المؤلفون: | Marques, Pauliane Venessa da Silva Braga, Rios, Nara Raquel Fonteles, Alcântara Filho, José Airton Gomes de, Rodrigues, Maxweel Veras, Oliveira, Cristiani Lopes Capistrano Gonçalves de |
| المصدر: | Revista de Gestão dos Países de Língua Portuguesa; v. 22 n. 1 (2023); 67-82 ; 2674-5895 |
| بيانات النشر: | Escola Brasileira de Administração Pública e de Empresas - Fundação Getulio Vargas |
| سنة النشر: | 2023 |
| المجموعة: | Fundação Getulio Vargas: OJS@FGV |
| مصطلحات موضوعية: | University pharmacy, Process management, Performance indicators, Farmacia universitaria, Gestión por procesos, Indicadores de desempeño, Farmácia universitária, Gestão por processos, Indicadores de desempenho |
| الوصف: | The university pharmacy is a health establishment linked to a higher education institution used for teaching, research, and extension practices in the pharmacy field, providing pharmaceutical services to the community, such as dispensing and compounding medicine and pharmaceutical care. This study elaborated the strategic management of a university pharmacy by identifying critical processes and elaborating indicators for the drug dispensing area of a university pharmacy. This is an applied research conducted with seven pharmacists and the managers of a university pharmacy. The pharmacists responded to an online questionnaire and participated with the managers in online meetings and an online focus group. The data collected allowed us to define the organization’s mission, vision, values, and strategic objectives. After analyzing the processes and identifying critical systems, seven indicators were identified based on the Balanced Scorecard (BSC) performance management method. The indicators relate to financial aspects, internal processes, clients, and organizational learning and growth. The process management implementation and the formulation of indicators based on critical processes were essential for improving the organizational management of the University Pharmacy. ; La farmacia universitaria es un establecimiento de salud vinculado a una institución de educación superior que se presenta como escenario de prácticas docentes, de investigación y extensión en el campo de la farmacia y trabaja con la comunidad a través de la prestación de servicios farmacéuticos como dispensación y manipulación de medicamentos y atención farmacéutica, entre otras cosas. Este estudio propone definir un método de gestión estratégica basado en la identificación de procesos críticos y la construcción de indicadores para el sector de dispensación de medicamentos de una farmacia universitaria. Se trata de una investigación aplicada cuyo objetivo es encontrar soluciones a determinados problemas de acuerdo con conocimientos ya ... |
| نوع الوثيقة: | article in journal/newspaper |
| وصف الملف: | application/pdf; text/xml |
| اللغة: | Portuguese English |
| Relation: | https://periodicos.fgv.br/rgplp/article/view/85940/83718; https://periodicos.fgv.br/rgplp/article/view/85940/83719; https://periodicos.fgv.br/rgplp/article/view/85940/84866; https://periodicos.fgv.br/rgplp/article/view/85940 |
| الاتاحة: | https://periodicos.fgv.br/rgplp/article/view/85940 |
| رقم الانضمام: | edsbas.B4E55CEE |
| قاعدة البيانات: | BASE |
| الوصف غير متاح. |