التفاصيل البيبلوغرافية
| العنوان: |
The influence of customer-contact service on hotel experience: guest satisfaction with front office experience in Washington, D.C. hotels |
| المؤلفون: |
Larry Yu, Soyoung Boo, Eerang Park |
| سنة النشر: |
2024 |
| مصطلحات موضوعية: |
N200 - Management studies, N890 - Hospitality, leisure, sport, tourism & transport not elsewhere classified, Behavioral Intention, Front-Line Employee, Guest Satisfaction, Personalized Service, Service Experience |
| الوصف: |
This study focuses on the services provided by the front office in hotels and guest satisfaction with these services. The role of front line employees in the hospitality environment, who have the most direct contact with hotel guests, is the subject of this research. The most heavily identified demanding, personalized services of the front office are analyzed by looking at higher satisfaction levels, and also higher service quality as a result of staff performance. Satisfaction levels at the front office are further discussed as the significant service experiences influence customers’ future behavioral intention. |
| نوع الوثيقة: |
conference object |
| اللغة: |
unknown |
| Relation: |
10779/lincoln.25165673.v2; https://figshare.com/articles/conference_contribution/The_influence_of_customer-contact_service_on_hotel_experience_guest_satisfaction_with_front_office_experience_in_Washington_D_C_hotels/25165673 |
| الاتاحة: |
https://figshare.com/articles/conference_contribution/The_influence_of_customer-contact_service_on_hotel_experience_guest_satisfaction_with_front_office_experience_in_Washington_D_C_hotels/25165673 |
| Rights: |
All Rights Reserved |
| رقم الانضمام: |
edsbas.7BFAE3B8 |
| قاعدة البيانات: |
BASE |