Academic Journal
The Compensation Benefit of ITIL® Skills and Certifications
| العنوان: | The Compensation Benefit of ITIL® Skills and Certifications |
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| المؤلفون: | Galup, Stuart Diaz, Dattero, Ronald S, Auan, Jing |
| المصدر: | College of Business |
| بيانات النشر: | BearWorks |
| سنة النشر: | 2016 |
| المجموعة: | Missouri State University: BearWorks |
| الوصف: | Information Technology Service Management (ITSM) is a quality management approach for managing IT services that meet business needs. The most broadly accepted ITSM framework is ITIL® (Mann, 2012) and its adoption by organizations across the globe has grown over the past decade. A study conducted by Forrester and itSMF (2013) found that IT service providers that employ ITIL® enjoy better service quality and higher operational productivity as well as cost savings. Therefore, IT professionals with ITIL® knowledge and skills are likely valuable to organizations and earn a higher wage than their peers. This paper investigates whether or not there are salary benefits for IT professionals that possess ITIL® knowledge and skill and what are the estimated benefits, if any. Using a human capital model and employing data from an on-line survey of a large set of IT professionals (16,632 responses) conducted at the end of 2013 this benefit is confirmed and quantified. |
| نوع الوثيقة: | text |
| اللغة: | unknown |
| Relation: | https://bearworks.missouristate.edu/articles-cob/105; https://doi.org/10.4018/ijssmet.2016040101 |
| DOI: | 10.4018/ijssmet.2016040101 |
| الاتاحة: | https://bearworks.missouristate.edu/articles-cob/105 https://doi.org/10.4018/ijssmet.2016040101 |
| رقم الانضمام: | edsbas.6D1B1E2A |
| قاعدة البيانات: | BASE |
| DOI: | 10.4018/ijssmet.2016040101 |
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