التفاصيل البيبلوغرافية
| العنوان: |
“We have to take care of them”: front office workers and the secret sexual encounters of guests in high-end hotels |
| المؤلفون: |
Gaspani, F |
| المساهمون: |
Gaspani, F |
| بيانات النشر: |
Emerald Publishing Limited |
| سنة النشر: |
2022 |
| مصطلحات موضوعية: |
Commercial sex, Front office worker, Front-line service work, Guests' sexual encounter, High-end hotel, socio, eco |
| الوصف: |
Purpose: In line with the escapist dimension of hospitality settings, the article investigates how the front office staff of high-end hotels deal with clients' secret sexual encounters. Design/methodology/approach: The article draws on data collected through a participant observation study conducted in two high-end hotels in Milan (Italy), during which the author held the role of front-line receptionist. Findings: The research illustrates the ways in which workers frame events and conduct operations to guarantee the appropriate conditions for guests' extra-marital adventures and paid sexual encounters. In revealing the role of shared knowledge as well as non-formalised procedures in meeting guests' needs, the article shows how employees seek to protect their own work and the hotel's image. Originality/value: The article sheds light on the very features of high-end service work by illustrating how workers satisfy clients' secret needs and unexpressed demands. |
| نوع الوثيقة: |
article in journal/newspaper |
| اللغة: |
English |
| Relation: |
http://hdl.handle.net/10281/375445 |
| الاتاحة: |
http://hdl.handle.net/10281/375445 |
| Rights: |
undefined |
| رقم الانضمام: |
edsbas.5F622659 |
| قاعدة البيانات: |
BASE |