Book
Digital services governance with AGIMUS
| العنوان: | Digital services governance with AGIMUS |
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| المؤلفون: | Reymond, David |
| المساهمون: | Laboratoire Information, Milieux, Médias, Médiations - EA 3820 (I3M), Université Nice Sophia Antipolis (1965 - 2019) (UNS)-Université de Toulon (UTLN), Mélanie Ciussi, Marc Augier |
| المصدر: | Proceedings of the 12th European Conference on e-Learning ; https://archivesic.ccsd.cnrs.fr/sic_01809841 ; Mélanie Ciussi; Marc Augier. Proceedings of the 12th European Conference on e-Learning, 2, Academic Conferences and Publishing International Limited (ACPI), pp.420-430, 2013, 978-1-909507-82-1 |
| بيانات النشر: | HAL CCSD Academic Conferences and Publishing International Limited (ACPI) |
| سنة النشر: | 2013 |
| المجموعة: | Université de Toulon: HAL |
| مصطلحات موضوعية: | Cyberspace, usages, indicators, log analysis, consumer behaviour, policy making, services numériques, indicateurs, gouvernance, [INFO.EIAH]Computer Science [cs]/Technology for Human Learning, [SHS.GESTION]Humanities and Social Sciences/Business administration, [SHS.INFO]Humanities and Social Sciences/Library and information sciences, [SHS.STAT]Humanities and Social Sciences/Methods and statistics |
| الوصف: | International audience ; Today 98% of students have access to a bouquet of digital services through their cyberspace. Pending of settlement and maintenance costs, the question arises to measure the usefulness of the panoply of services deployed. If this is straightforward locally for a bunch of services, the same question independently of the technology would offer more details on student's behaviour. From the point of view of an entity providing digital services, at the level of governance or policy makers they may also need other indicators such as the number of services offered and their respective rates of use. We show how to avoid most technical issues, and we deal hereafter with determining the good levels of usage. The Agimus system, an open and free application is used to generate a bundle of indicators. Agimus is based on normative repositories of description of user profiles. We'll show how the device paves the way in a quality approach for improvement of the digital services provided by one or more organizations, the co-construction of knowledge, among others, on the statistical behaviour of the client users. Examples of indicators implemented will be taken on institutions of higher education digital services. ; 98% des étudiants ont accès à un bouquet de services numériques au travers des environnement numériques de travail. La mesure de l’utilisation des services est pendante de leur coût de déploiement. L’obtention de données d’utilisation locales pour un bouquet de services est relativement directe mais elle est dépendante de la technologie. De surcroît, ces données ne permettent que des comparaisons autarciques et temporelles à usage performatif. Pourtant ce type de données, exemptes de toute considération technologique (et évidemment anonymes), couvrant le territoire ouvrirait à l’analyse comportementale statistique. D’un point de vue du fournisseur de services, au niveau de la gouvernance, il peut être intéressant de construire en sus d’autres indicateurs tels le nombre de services offerts et ... |
| نوع الوثيقة: | book part |
| اللغة: | English |
| ردمك: | 978-1-909507-82-1 1-909507-82-2 |
| Relation: | sic_01809841; https://archivesic.ccsd.cnrs.fr/sic_01809841; https://archivesic.ccsd.cnrs.fr/sic_01809841/document; https://archivesic.ccsd.cnrs.fr/sic_01809841/file/AGIMUS-ECEL-2013.pdf |
| الاتاحة: | https://archivesic.ccsd.cnrs.fr/sic_01809841 https://archivesic.ccsd.cnrs.fr/sic_01809841/document https://archivesic.ccsd.cnrs.fr/sic_01809841/file/AGIMUS-ECEL-2013.pdf |
| Rights: | info:eu-repo/semantics/OpenAccess |
| رقم الانضمام: | edsbas.449B9D1F |
| قاعدة البيانات: | BASE |
| ردمك: | 9781909507821 1909507822 |
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