Academic Journal
A citizen-centered analysis of what public services are suitable for digital communication channels
| العنوان: | A citizen-centered analysis of what public services are suitable for digital communication channels |
|---|---|
| المؤلفون: | Hofmann, Sara, Østergaard Madsen, Christian, Lindgren, Ida, Verne, Guri |
| المصدر: | Hofmann , S , Østergaard Madsen , C , Lindgren , I & Verne , G 2021 , A citizen-centered analysis of what public services are suitable for digital communication channels . in Proceedings of Ongoing Research, Practitioners, Posters, Workshops, and Projects at EGOV-CeDEM-ePart 2021 . Springer . |
| بيانات النشر: | Springer |
| سنة النشر: | 2021 |
| المجموعة: | IT-University of Copenhagen: Publications |
| مصطلحات موضوعية: | Digitalization of Public Services, Citizen Channel Behavior, IT Adoption, Self-Service Applications, Public Service Suitability |
| الوصف: | The benefits of digitalizing public services can only be met if citizens adopt digital services while at the same time stop using expensive traditional channels. Still, many citizens keep using traditional channels. Studies on channel choice and IT adoption have addressed what factors influence citizens’ channel behavior. However, they have omitted the interplay between citizens’ perceptions of public services and their channel choices, as well as how the design of digital services and citizens' experience of using self-service applications affect their channel choice. In addition, the technological optimism of digital government may have caused us to overlook the important question whether all public services are suitable for digitalization. In this ongoing research paper, we present the outline of a research project starting this summer, in which we will critically analyze – from the perspectives of citizens and public sector organizations – what public services are suitable for digital communication channels. |
| نوع الوثيقة: | article in journal/newspaper |
| وصف الملف: | application/pdf |
| اللغة: | English |
| Relation: | https://pure.itu.dk/portal/da/publications/f8e3c9a0-e07d-4d52-ba0b-76cdf22b949a |
| الاتاحة: | https://pure.itu.dk/portal/da/publications/f8e3c9a0-e07d-4d52-ba0b-76cdf22b949a https://pure.itu.dk/ws/files/86283202/Hofmann_Madsen_Lindgren_Verne_2021_A_citizen_centered_analysis_of_what_public_services_are_suitable_for_digital_communication.pdf |
| Rights: | info:eu-repo/semantics/restrictedAccess |
| رقم الانضمام: | edsbas.3D6F05E7 |
| قاعدة البيانات: | BASE |
| الوصف غير متاح. |