Academic Journal
Explaining innovation in tourism-retailing contexts by applying Simon’s Sciences of the Artificial
| العنوان: | Explaining innovation in tourism-retailing contexts by applying Simon’s Sciences of the Artificial |
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| المؤلفون: | Chang, Li-Hui, Chen, Ye-Sho, Liu, Hsi-Lin |
| المساهمون: | Brendan T. Chen, Dr |
| المصدر: | Journal of Hospitality and Tourism Technology ; volume 6, issue 1, page 40-58 ; ISSN 1757-9880 |
| بيانات النشر: | Emerald |
| سنة النشر: | 2015 |
| الوصف: | Purpose – This study aims to use Simon’s theory of strategies to explain Ever Rich’s strategies for introducing innovation. Ever Rich is a very successful duty-free shop in Taiwan that makes profits by improving airport lobby/terminals and enhancing Taiwan’s tourism brand image. This study shows a design artifact to explain Ever Rich’s strategies for introducing innovation. The design artifact is based on Herbert Simon’s classical work of Sciences of the Artificial . The design artifact is also grounded in the theories of customer service life cycle, input-process-output model of strategic entrepreneurship and docility-based distributed cognition. Design/methodology/approach – The authors interviewed the executive management with the pre-determined 14 questions regarding resource inputs, processes of resource orchestration and outputs. Findings – Introducing innovation requires appropriate strategies. Based on Herbert Simon’s research on “Science of the Artificial”, this case shows a design artifact of strategies for introducing innovation. The design artifact is in line with Ever Rich’s corporate philosophy, including training and education of duty-free professionals, customer-oriented services, guarantee stringent quality control of products, newness and innovation and contributions to community. The design artifact, therefore, serves as a source of discovery with benefits for knowledge-building and relationship-building that are useful for students and practitioners. Practical implications – The success of this case and the reasons of success can be an inspiration for others. Originality/value – A significant contribution of the paper is that the design artifact serves as a source of discovery with benefits for knowledge-building and relationship-building that are useful both for students and practitioners. |
| نوع الوثيقة: | article in journal/newspaper |
| اللغة: | English |
| DOI: | 10.1108/jhtt-02-2015-0012 |
| DOI: | 10.1108/JHTT-02-2015-0012 |
| DOI: | 10.1108/JHTT-02-2015-0012/full/xml |
| DOI: | 10.1108/JHTT-02-2015-0012/full/html |
| الاتاحة: | http://dx.doi.org/10.1108/jhtt-02-2015-0012 http://www.emeraldinsight.com/doi/full-xml/10.1108/JHTT-02-2015-0012 https://www.emerald.com/insight/content/doi/10.1108/JHTT-02-2015-0012/full/xml https://www.emerald.com/insight/content/doi/10.1108/JHTT-02-2015-0012/full/html |
| Rights: | https://www.emerald.com/insight/site-policies |
| رقم الانضمام: | edsbas.2CC5210E |
| قاعدة البيانات: | BASE |
| DOI: | 10.1108/jhtt-02-2015-0012 |
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