Academic Journal
PERCEPTION OF QUALITY MANAGEMENT OF THE ADMINISTRATIVE STAFF OF THE FACULTY OF PSYCHOLOGY OF THE UNIVERSITY OF PANAMA ; PERCEPCIÓN DE LA GESTIÓN DE CALIDAD DEL PERSONAL ADMINISTRATIVO DE LA FACULTAD DE PSICOLOGÍA DE LA UNIVERSIDAD DE PANAMÁ
| العنوان: | PERCEPTION OF QUALITY MANAGEMENT OF THE ADMINISTRATIVE STAFF OF THE FACULTY OF PSYCHOLOGY OF THE UNIVERSITY OF PANAMA ; PERCEPCIÓN DE LA GESTIÓN DE CALIDAD DEL PERSONAL ADMINISTRATIVO DE LA FACULTAD DE PSICOLOGÍA DE LA UNIVERSIDAD DE PANAMÁ |
|---|---|
| المؤلفون: | Rogers Batista, Evelina I., Mojica Delgado, Marita, Quintero-Miranda, Julissa M. |
| المصدر: | REDEPSIC; Vol. 3 Núm. 2 (2024): REDEPSIC; 96-119 ; 2805-1904 |
| بيانات النشر: | Universidad de Panamá, Facultad de Psicología |
| سنة النشر: | 2024 |
| المجموعة: | Portal de Revistas de la Universidad de Panamá |
| مصطلحات موضوعية: | Evaluación de personal, satisfacción laboral, formación académica, puesto de trabajo, desempeño, comunicación, funciones, tareas, Personnel evaluation, job satisfaction, academic training, job, performance, communication, functions, tasks |
| الوصف: | The perception obtained by the administrative staff of the Faculty of Psychology, regarding quality management, with respect to the profile of the position they perform, was consistent with their academic training, years of service and work experience. Which made it possible to evaluate the quality of the product that it generates in its administrative functions and that has an impact on internal and external interest groups.It is important to highlight that the study was ex post facto, with a non-experimental, transactional,correlational type: through the variable’s quality management and personnel evaluation and a working hypothesis that related them. The population and selection of the sample consisted of the unit of analysis, which is the administrative staff of the faculty. The sample was made up of the 24 administrative staff of the faculty, 5 men and 19 women. A survey was applied to administrative staff in 2019, 2020 and 2021. The result for the year 2019 was that the perception that administrative staff have regarding being satisfied with their current jobs, their functions and tasks was of an 83.33% and for the year 2020, there was an increase of 10.67%. In relation to whether the training and training they receive respond to the needs of the position they perform in 2019, 66.67% indicated yes and for the year 2020, an increase of 13.33% was observed. For the year 2021, 87% expressed their perception of their job as very satisfactory. ; La percepción obtenida por el personal administrativo de la Facultad de Psicología, sobre la gestión de calidad, con respecto al perfil del cargo que desempeña, guardó concordancia con su formación académica, los años de servicio y su experiencia laboral. Lo que permitió evaluar la calidad del producto que genera en sus funciones administrativas y que repercuten en los grupos de interés, internos y externos. Es importante resaltar que el estudio fue ex post facto, con un diseño no experimental de tipo transeccional, correlacional; a través de las variables gestión de la ... |
| نوع الوثيقة: | article in journal/newspaper |
| وصف الملف: | application/pdf |
| اللغة: | Spanish; Castilian |
| Relation: | https://revistas.up.ac.pa/index.php/redepsic/article/view/5408/4257; https://revistas.up.ac.pa/index.php/redepsic/article/view/5408 |
| DOI: | 10.48204/red.v3n2.5408 |
| الاتاحة: | https://revistas.up.ac.pa/index.php/redepsic/article/view/5408 https://doi.org/10.48204/red.v3n2.5408 |
| رقم الانضمام: | edsbas.22AEBE5A |
| قاعدة البيانات: | BASE |
| DOI: | 10.48204/red.v3n2.5408 |
|---|