| الوصف: |
The escalating popularity of the Emotional Intelligence concept along with the increase in life/work outcomes that it is supposed to affect has lead researchers to scientifically investigate its relation to several of these outcomes. The purpose of this study is to investigate the role of emotional intelligence as a determining factor in several facets of job satisfaction among employees within the service sector. The results of this study provide insights to both practitioners and academicians on how employees’ attitudes can be influenced by non-cognitive factors. Further future studies and limitations of the study are discussed. Recently the concept of emotional intelligence (EI) has received a great deal of interest and fuelled much controversy. If anything, the interest in EI seems to be on the rise, and the unusual speed by which research on this subject is growing maybe addressed to the reason that scores on EI measures are associated with a number of real life outcomes (Grewal and Salovey, 2005). EI has been linked to a variety of outcomes from health to career success and life satisfaction etc. (CartWright and Pappas, 2008). In an organizational setting, the interest in EI is a result of the desire to interpret the differences in occupational success between people which cannot be explained by existing cognitive measures such as IQ alone (Zeidner et al., 2004). Several empirical studies have shown that IQ and other tests for cognitive ability account for a no more than 25% of the variance in work performance outcomes (Cherniss et al., 2006; CartWright and Pappas, 2008), other studies push the number down even further to 10% as a more realistic number (CartWright and Pappas, 2008). The low predictive power of cognitive tests and other problems accompanying them (e.g. group differences) sparked interest in non-cognitive predictors for personnel selection and attitudes. Personality tests were proved beneficial to use, but when used in isolation their validity was even lower than cognitive ability tests (Van ... |