التفاصيل البيبلوغرافية
| العنوان: |
THE ROLE OF MANAGERIAL FUNCTIONS IN SUPPORTING MODERN OFFICE ADMINISTRATION SERVICES ; PERAN FUNGSI MANAJERIAL DALAM MENDUKUNG PELAYANAN ADMINISTRASI PERKANTORAN MODERN |
| المؤلفون: |
Mannayong, Jumalia, Salam, Rudi |
| المصدر: |
Jurnal Administrasi Negara; Vol. 27 No. 3 (2021): Jurnal Administrasi Negara; 270-292 ; Jurnal Administrasi Negara; Vol 27 No 3 (2021): Jurnal Administrasi Negara; 270-292 ; 2615-3424 ; 1410-8399 ; 10.33509/jan.v27i3 |
| بيانات النشر: |
Politeknik STIA LAN Makassar |
| سنة النشر: |
2021 |
| المجموعة: |
Jurnal Online STIA LAN Makassar (Sekolah Tinggi Ilmu Administrasi |
| مصطلحات موضوعية: |
Managerial functions, administrative services, modern office administration, service excellence, Fungsi Manajerial, pelayanan administrasi, administrasi perkantoran modern |
| الوصف: |
Service excellence is the dream of all service recipients. Therefore, efforts to make it happen requires a stable managerial role in the organization. The research objective was to determine the role of managerial functions in supporting modern office administration services at the Barombong District office in Gowa Regency. Research respondents were 100 people who had received services. Data collection techniques through observation, questionnaires, interviews with service providers (employees) and service recipients (community), documentation. In carrying out their main duties and functions as an employee at the Barombong District Office in Gowa Regency, they have shown seriousness in providing services to the community. This can be seen from the commitment of employees in providing excellent service to the community receiving services. of several service criteria delivered, namely: 1) frequency of assignment of officers to the requirements, costs and time of administrative completion, 2) Timeliness of Administrative Officers in Providing Services, and 3) Officers make the best use of service time. ; Pelayanan yang membahagiakan merupakan impian dari semua penerima layanan. Oleh karena itu, upaya dalam mewujudkannya dibutuhkan peran manajerial organisasi yang stabil. Tujuan penelitian adalah untuk mengetahui peran fungsi manajerial dalam mendukung pelayanan administrasi perkantoran modern pada kantor Kecamatan Barombong di Kabupaten Gowa. Responden penelitian sebanyak 100 masyarakat yang telah menerima pelayanan. Teknik pengumpulan data melalui observasi, angket, wawancara terhadap pemberi layanan (pegawai) dan penerima layanan (masyarakat), dokumentasi. Dalam menjalankan tugas pokok dan fungsi sebagai pegawai pada Kantor Kecamatan Barombong di Kabupaten Gowa telah menunjukkan keseriusan dalam memberikan pelayanan kepada masyarakat. Hal ini dapat terlihat komitmen pegawai dalam memberikan service excelent kepada masyarakat penerima layanan. dari beberapa kriteria pelayanan yang disampaikan yaitu: 1) frekuensi ... |
| نوع الوثيقة: |
article in journal/newspaper |
| وصف الملف: |
application/pdf |
| اللغة: |
English |
| Relation: |
https://journal.stialanmakassar.ac.id/index.php/jurnal_administrasi_negara/article/view/1458/97; https://journal.stialanmakassar.ac.id/index.php/jurnal_administrasi_negara/article/view/1458 |
| الاتاحة: |
https://journal.stialanmakassar.ac.id/index.php/jurnal_administrasi_negara/article/view/1458 |
| Rights: |
Copyright (c) 2021 Politeknik STIA LAN Makassar ; http://creativecommons.org/licenses/by-nc-sa/4.0 |
| رقم الانضمام: |
edsbas.180C8261 |
| قاعدة البيانات: |
BASE |