Conference
Customer Engagement Enhancement on Instagram : Strategies for Small and Medium Enterprises
| العنوان: | Customer Engagement Enhancement on Instagram : Strategies for Small and Medium Enterprises |
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| المؤلفون: | Wahid, Risqo, Karjaluoto, Heikki, Taiminen, Kimmo |
| المساهمون: | Vrontis, Demetris, Weber, Yaakov, Tsoukatos, Evangelos |
| بيانات النشر: | EuroMed Press |
| سنة النشر: | 2022 |
| المجموعة: | JYX - Jyväskylä University Digital Archive / Jyväskylän yliopiston julkaisuarkisto |
| مصطلحات موضوعية: | customer engagement, content marketing, social media marketing, SMEs, visual aesthetics, textual information, asiakkaat, sitoutuminen (toiminta), markkinointikanavat, sosiaalinen media, asiakaskokemus, markkinointi, Instagram, pienet ja keskisuuret yritykset |
| الوصف: | This study aims to examine the effects of visual aesthetics (i.e., classical and expressive) and lengths of textual information (LTI) on customer engagement (i.e., likes and comments) in the contexts of Instagram and small and medium enterprises (SMEs). Data were collected through the content analysis on Instagram, consisting of 1,147 posts, 758,462 likes, and 24,059 comments from 10 fashion SMEs in Indonesia. The results demonstrate that longer LTI can improve likes and comments. In relation to visual aesthetics, while independently it has no effect on likes and comments, it negatively affects likes when combined with medium and long LTI. Theoretically, this study extends content marketing literature by discussing the roles of visual aesthetics and LTI in influencing customer engagement in the contexts of Instagram and SMEs. Practically, insights from this research can be applied to fashion SMEs' customer engagement enhancement strategies. Such a contribution is especially substantial given that it is evident that SMEs typically lack knowledge in developing effective content marketing strategies. ; nonPeerReviewed |
| نوع الوثيقة: | conference object |
| وصف الملف: | application/pdf; 1450-1453; fulltext |
| اللغة: | English |
| ردمك: | 978-9963-711-96-3 9963-711-96-0 |
| تدمد: | 2547-8516 |
| Relation: | 15th Annual Conference of the EuroMed Academy of Business : Conference Readings, Book Proceedings; EuroMed Academy of Business Conference Book of Proceedings; https://emrbi.org/wp-content/uploads/2022/10/euromed2022-book-of-proceedings-2022-10-02-FINAL.pdf; Annual Conference of the EuroMed Academy of Business; CONVID_159507499 |
| الاتاحة: | http://urn.fi/URN:NBN:fi:jyu-202211115146 |
| Rights: | In Copyright ; © 2018 EuroMed Research Business Institute ; openAccess ; https://rightsstatements.org/page/InC/1.0/ |
| رقم الانضمام: | edsbas.16CD822A |
| قاعدة البيانات: | BASE |
| ردمك: | 9789963711963 9963711960 |
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| تدمد: | 25478516 |