Academic Journal
Digitalization and co-creation of healthcare value: A case study in Occupational Health
| العنوان: | Digitalization and co-creation of healthcare value: A case study in Occupational Health |
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| المؤلفون: | Balta, M, Valsecchi, R, Bourne, D |
| بيانات النشر: | Elsevier |
| سنة النشر: | 2021 |
| المجموعة: | Brunel University London: Brunel University Research Archive (BURA) |
| مصطلحات موضوعية: | digitalization, empowerment, affordances, SD Logic, occupational health |
| الوصف: | This paper discusses how digitalization of healthcare empowers stakeholders to interact and co-create value. The literature so far has focused on the benefits of healthcare value co-creation through digital technologies (DTs) from the patients and providers’ perspective. It has viewed patients and providers in isolation focusing on the benefits accruing to the healthcare system but has not shed light upon the role of DT during interactions between stakeholders to co-create healthcare value. To address this gap, this research uses a case of the ‘Occupational Health Adviceline’ (OHA), a DT-enabled Occupational Health (OH) service introduced in England to provide support and advice to Small and Medium Enterprises (SMEs). We draw upon the affordances and S-D Logic concepts to illustrate how technology enables stakeholder (employees, employers, contact centre advisors, and OH nurses) empowerment and allows them to interact and co-create healthcare value. Our contribution lies in illustrating, through the affordances and S-D Logic lenses, how digitalization facilitates value co-creation through empowering stakeholders while providing new forms of visibility management. ; British Academy / Leverhulme Trust (grant no. SG122331); Knowledge Transfer Leave (Brunel University London). |
| نوع الوثيقة: | article in journal/newspaper |
| وصف الملف: | 1 - 12; Print-Electronic |
| اللغة: | English |
| تدمد: | 0040-1625 1873-5509 |
| Relation: | Technological Forecasting and Social Change; ORCID iD: Raffaella Valsecchi orcid:0000-0002-7397-2340; 120785; Balta, M., Valsecchi, R. and Bourne, D. (2021) 'Digitalization and co-creation of healthcare value: A case study in Occupational Health', Technological Forecasting and Social Change, 168 (July 2021), 120785, pp. 1 - 12. doi:10.1016/j.techfore.2021.120785.; https://bura.brunel.ac.uk/handle/2438/26563; https://doi.org/10.1016/j.techfore.2021.120785 |
| DOI: | 10.1016/j.techfore.2021.120785 |
| الاتاحة: | https://bura.brunel.ac.uk/handle/2438/26563 https://doi.org/10.1016/j.techfore.2021.120785 |
| Rights: | Copyright © 2021 Elsevier. All rights reserved. This is the accepted manuscript version of an article which has been published in final form at https://doi.org/10.1016/j.techfore.2021.120785, made available on this repository under a Creative Commons CC BY-NC-ND attribution licence (https://creativecommons.org/licenses/by-nc-nd/4.0/). ; https://creativecommons.org/licenses/by-nc-nd/4.0/ ; Elsevier |
| رقم الانضمام: | edsbas.12AE3410 |
| قاعدة البيانات: | BASE |
| تدمد: | 00401625 18735509 |
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| DOI: | 10.1016/j.techfore.2021.120785 |