Contact centers in small towns register the difference in the number of addictive substances users who use the Contact center services, and in the size of the drug scene which occurs in the given locality. People do not want to be seen going to the Contact center. This diploma thesis wants to find out the main reasons which discourage addictive substances users from using the Contact center services in a small town. In the theoretical part of this work, basic terms concerning the addiction area are defined as an insight into the given issue. It also deals with the basic methods of work with addictive substances users and in more detail it deals with the individual low-threshold programs which function in the Czech Republic and use these methods.