Decision making at the front line

التفاصيل البيبلوغرافية
العنوان: Decision making at the front line
المؤلفون: Michael Musheno, Evelien Vink, Lars Tummers, Victor Bekkers
بيانات النشر: Routledge, 2014.
سنة النشر: 2014
مصطلحات موضوعية: Coping (psychology), business.industry, media_common.quotation_subject, Public service delivery, Public relations, business, Psychology, Morality, media_common
الوصف: markdownabstractMoral conflicts, where a person is confronted with two or more clashing values, norms or responsibilities, are common in public service delivery. Choosing one is realized at the cost of the other(s). Frontline professionals, such as physicians and police officers, often experience clashes over the right thing to do as new policies, organisational rules, professional obligations and clients’ demands come together. Stress may be a consequence. This chapter aims to increase our understanding of moral conflicts and coping with stress in regard to public service delivery and explore how morality and coping strategies are interconnected in the policy context.
DOI: 10.4324/9781315778853-7
URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_________::eb098b35d10037fb5116ca07d837b3a6
https://doi.org/10.4324/9781315778853-7
رقم الانضمام: edsair.doi...........eb098b35d10037fb5116ca07d837b3a6
قاعدة البيانات: OpenAIRE