التفاصيل البيبلوغرافية
| العنوان: |
Towards discovering erratic behavior in robotic process automation with statistical process control. |
| المؤلفون: |
Průcha, Petr1 (AUTHOR) petr.prucha@tul.cz |
| المصدر: |
Information Systems & e-Business Management. Dec2024, Vol. 22 Issue 4, p741-758. 18p. |
| مصطلحات موضوعية: |
*KEY performance indicators (Management), ROBOTIC process automation, BEHAVIORAL assessment, HELPING behavior, DISPERSION (Chemistry) |
| مستخلص: |
Companies that frequently use robotic process automation often encounter difficulties in maintaining their RPA portfolio. To address these problems and reduce time spent investigating erratic behavior of RPA bots, developers can benefit from exploring methods from process sciences and applying them to RPA. After a selection process, we examine how variability and deviations impact robotic process automation. Indicators of statistical dispersion are chosen to assess variability and analyze RPA bot behavior. We evaluate the performance of RPA bots on 12 processes, using statistical dispersion as a measure. The results provide evidence that variability is an undesirable form of erratic behavior in RPA, as it strongly correlates with the success rate of the bots. Importantly, the results also show that outliers do not affect the success rate of RPA bots. This research suggests that variable analysis can help describe the behavior of RPA bots and assist developers in addressing erratic behavior. Additionally, by detecting variability, we can more effectively handle exceptions in RPA. [ABSTRACT FROM AUTHOR] |
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Copyright of Information Systems & e-Business Management is the property of Springer Nature and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.) |
| قاعدة البيانات: |
Business Source Index |