التفاصيل البيبلوغرافية
| العنوان: |
Cross-Cultural Emotional Labor: A Study of NGO Workers in Haiti. |
| المؤلفون: |
Remington, Christa L.1 (AUTHOR) clremington@usf.edu, Ganapati, N. Emel2,3 (AUTHOR), Newman, Meredith A.3 (AUTHOR) |
| المصدر: |
International Journal of Public Administration. Dec2024, Vol. 47 Issue 16, p1110-1121. 12p. |
| مصطلحات موضوعية: |
*EMOTIONAL labor, *EMERGENCY management, *LABOR demand, DISASTER resilience, CULTURAL values |
| مستخلص: |
Although demand for emotional labor (EL) is at its highest in times of disasters, there is a lack of studies on EL by disaster response and recovery workers in intercultural contexts. Using in-depth interviews and secondary data collected in Haiti, this article focuses on the link between culture and EL. We find that an understanding of the cultural context and the cultural competencies used to effectively navigate that context are central to each step of effective emotional labor performance. These findings help disaster response organizations better understand the value of cultural competence and how it effects the performance of EL. [ABSTRACT FROM AUTHOR] |
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| قاعدة البيانات: |
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