المؤلفون: Zaman, Gheorghe, Valentina, Florea Nicoleta, Ionescu, Constantin Aurelian, Coman, Dan Marius, Mihai, Doina Constanța, Nicolau, Nicoleta Luminita Gudanescu

مصطلحات موضوعية: ddc:330, C40, C55, M31, Customer Relationship Management (CRM), Net Promoter Score (NPS), Customer Satisfaction Index (CSI), satisfied and loyal customers, costs related to dissatisfied customers, HoReCa (hotel, restaurant, and cafe industry)

Relation: gbv-ppn:1795828064; Journal: Amfiteatru Economic Journal; Volume: 24; Year: 2022; Issue: 59; Pages: 268-288; http://hdl.handle.net/10419/281633

الاتاحة: http://hdl.handle.net/10419/281633
https://doi.org/10.24818/EA/2022/59/268