المؤلفون: Inkreswari Retno Hardini, Reisa Siva Nandika, Hamdi Hamdi, Syora Alya Eka Putri

المصدر: JeDEM - eJournal of eDemocracy & Open Government, Vol 16, Iss 1 (2024)

مصطلحات موضوعية: open government, Jakarta, public complaint management, public satisfaction index, service quality, importance-performance analysis, Political science (General), JA1-92

وصف الملف: electronic resource

Relation: https://jedem.org/index.php/jedem/article/view/882; https://doaj.org/toc/2075-9517

URL الوصول: https://doaj.org/article/c3bb2825761d49f89b86079eae8b13c7

المؤلفون: Woohoon Jeon, Jinguk Kim, Joyoung Lee

المصدر: Applied Sciences, Vol 14, Iss 23, p 10861 (2024)

مصطلحات موضوعية: decision-making support model, clustering, public complaint management, road problem reporting system, Technology, Engineering (General). Civil engineering (General), TA1-2040, Biology (General), QH301-705.5, Physics, QC1-999, Chemistry, QD1-999

وصف الملف: electronic resource

Relation: https://www.mdpi.com/2076-3417/14/23/10861; https://doaj.org/toc/2076-3417

URL الوصول: https://doaj.org/article/34ed0409cd794d97a79a63a83586e0ad

المؤلفون: Bewinda, Riezka, Andi Fitri Rahmadany, Mansyur Achmad

المصدر: Journal of Humanities and Social Sciences Studies; Vol. 6 No. 9; 89-97 ; 2663-7197

مصطلحات موضوعية: Electronic Complaints Channel, Public Complaint Services, Public Services

وصف الملف: application/pdf

Relation: https://al-kindipublisher.com/index.php/jhsss/article/view/7822/6669

الاتاحة: https://al-kindipublisher.com/index.php/jhsss/article/view/7822
https://doi.org/10.32996/jhsss.2024.6.9.11

المؤلفون: Dedy Irawadi, Budi Hartono, Maksum Syahri Lubis

المصدر: Journal of Social Interactions and Humanities; Vol. 3 No. 1 (2024): March 2024; 23 - 32 ; 2829-9221 ; 10.55927/jsih.v3i1

مصطلحات موضوعية: Bureaucratic Performance, Public Complaint Services, Social Office, Langkat District

وصف الملف: application/pdf

Relation: https://journal.formosapublisher.org/index.php/jsih/article/view/8424/8465; https://journal.formosapublisher.org/index.php/jsih/article/view/8424

الاتاحة: https://journal.formosapublisher.org/index.php/jsih/article/view/8424
https://doi.org/10.55927/jsih.v3i1.8424

المؤلفون: Muchamad Fajri Amirul Nasrullah, Sinarti Sinarti, Metta Santiputri, Vicky Leonardo Manurung

المصدر: JISA (Jurnal Informatika dan Sains), Vol 5, Iss 2, Pp 143-147 (2022)

مصطلحات موضوعية: public complaint system, laravel, polibatam, website, Information technology, T58.5-58.64, Computer software, QA76.75-76.765

وصف الملف: electronic resource

Relation: https://trilogi.ac.id/journal/ks/index.php/JISA/article/view/1406; https://doaj.org/toc/2776-3234; https://doaj.org/toc/2614-8404

URL الوصول: https://doaj.org/article/1aa6723f6ec349c5ac5ff21bcc42de73

المؤلفون: Evaristus Didik Madyatmadja, Bernardo Nugroho Yahya, Cristofer Wijaya

المصدر: IEEE Access, Vol 10, Pp 31432-31444 (2022)

مصطلحات موضوعية: Classification, e-government, public complaint, text mining, Electrical engineering. Electronics. Nuclear engineering, TK1-9971

وصف الملف: electronic resource

Relation: https://ieeexplore.ieee.org/document/9733331/; https://doaj.org/toc/2169-3536

URL الوصول: https://doaj.org/article/1a7c27aa5500433baece7681aa94e8be

المؤلفون: Hoa Nguyen Minh, Trang Dang Linh, Cuc Nguyen Thi, Chi Tran Linh, Ha Pham Thanh, Phuong Vu Ha

المصدر: The International Journal of Business Management and Technology, 6(2), 29-44, (2023-02-25)

مصطلحات موضوعية: Complaint Behavior, Student Complaint Intention, Service Failure, Public Complaint, Higher Education

Relation: https://doi.org/10.5281/zenodo.7676274; https://doi.org/10.5281/zenodo.7676275; oai:zenodo.org:7676275

الاتاحة: https://doi.org/10.5281/zenodo.7676275

المؤلفون: Suwarno, Suwarno, Christian, Yefta, Jonathan, Jonathan, Christian, Marvin, Vendryan, Vendryan, Tan, Chris

المصدر: JURIKOM (Jurnal Riset Komputer); Vol 10, No 3 (2023): Juni 2023; 735−741 ; 2715-7393 ; 2407-389X ; 10.30865/jurikom.v10i3

مصطلحات موضوعية: Village Information System, Civil Registration, Public Complaint, SDLC, TAM

وصف الملف: application/pdf

Relation: https://ejurnal.stmik-budidarma.ac.id/index.php/jurikom/article/view/6318/3539; https://ejurnal.stmik-budidarma.ac.id/index.php/jurikom/article/view/6318

الاتاحة: https://ejurnal.stmik-budidarma.ac.id/index.php/jurikom/article/view/6318
https://doi.org/10.30865/jurikom.v10i3.6318

المؤلفون: Putra, I Nyoman Gede Ardi Yana, Candiasa, I Made, Dewi, Luh Joni Erawati

المصدر: Sinkron : jurnal dan penelitian teknik informatika; Vol. 7 No. 1 (2023): Articles Research Volume 7 Issue 1, 2023; 368-379 ; 2541-2019 ; 2541-044X ; 10.33395/sinkron.v8i1

مصطلحات موضوعية: Public Service, Application, Public Complaint System, Usability Evaluation

وصف الملف: application/pdf

Relation: https://jurnal.polgan.ac.id/index.php/sinkron/article/view/12034/1304; https://jurnal.polgan.ac.id/index.php/sinkron/article/view/12034

الاتاحة: https://jurnal.polgan.ac.id/index.php/sinkron/article/view/12034

المؤلفون: Hertati, Diana

المصدر: Journal La Sociale; Vol. 4 No. 3 (2023): Journal La Sociale; 97-102 ; 2721-0847 ; 2721-0960

مصطلحات موضوعية: Quality of Public Services, Innovation, Public Complaint Service

وصف الملف: application/pdf

Relation: http://newinera.com/index.php/JournalLaSociale/article/view/831/743; http://newinera.com/index.php/JournalLaSociale/article/view/831

الاتاحة: http://newinera.com/index.php/JournalLaSociale/article/view/831
https://doi.org/10.37899/journal-la-sociale.v4i3.831

المؤلفون: Agustyar, Fikriansyah Dava, Aditya, Addin, Aminah, Siti, Tirtana, Arif

المصدر: JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING; Vol. 7 No. 1 (2023): Issues July 2023; 164-173 ; 2549-6255 ; 2549-6247 ; 10.31289/jite.v7i1

مصطلحات موضوعية: Public Complaint Services, Application, e-Lapor, Website

وصف الملف: application/pdf

Relation: http://ojs.uma.ac.id/index.php/jite/article/view/9762/5112; http://ojs.uma.ac.id/index.php/jite/article/view/9762

الاتاحة: http://ojs.uma.ac.id/index.php/jite/article/view/9762

المؤلفون: Evaristus D. Madyatmadja, Corinthias P. M. Sianipar, Cristofer Wijaya, David J. M. Sembiring

المصدر: Informatics, Vol 10, Iss 4, p 84 (2023)

مصطلحات موضوعية: public complaint, citizen science, crowdsourcing, sustainable city, machine learning, smart city, Information technology, T58.5-58.64

Relation: https://www.mdpi.com/2227-9709/10/4/84; https://doaj.org/toc/2227-9709; https://doaj.org/article/ec90919b8a704c5aa1359e2fa8d3024a

الاتاحة: https://doi.org/10.3390/informatics10040084
https://doaj.org/article/ec90919b8a704c5aa1359e2fa8d3024a

المؤلفون: Astuti, Melinda Putri, Utomo, Is Hadri

المصدر: Wacana Publik; Vol 2, No 1 (2022): Jurnal Mahasiswa Wacana Publik; 124-140 ; Jurnal Mahasiswa Wacana Publik; Vol 2, No 1 (2022): Jurnal Mahasiswa Wacana Publik; 124-140 ; 2798-5326

مصطلحات موضوعية: public complaint service (LAPOR), public service, service quality

وصف الملف: application/pdf

Relation: https://jurnal.uns.ac.id/wacana-publik/article/view/63285/36201; https://jurnal.uns.ac.id/wacana-publik/article/view/63285

الاتاحة: https://jurnal.uns.ac.id/wacana-publik/article/view/63285
https://doi.org/10.20961/wp.v2i1.63285

المؤلفون: Hetharie, Yared, Hetharie, Yosia

المساهمون: Regional Office of the Ministry of Law and Human Rights Maluku, Ambon, Faculty of Law Pattimura University, Ambon

المصدر: Balobe Law Journal; Volume 2 Issue 2, October 2022; 58–65 ; 2775-6149 ; 10.47268/balobe.v2i2

مصطلحات موضوعية: People Communication Service, Public Complaint, Human Rights Violation

وصف الملف: application/pdf

Relation: https://fhukum.unpatti.ac.id/jurnal/balobe/article/view/1093/pdf; https://fhukum.unpatti.ac.id/jurnal/balobe/article/view/1093

الاتاحة: https://fhukum.unpatti.ac.id/jurnal/balobe/article/view/1093
https://doi.org/10.47268/balobe.v2i2.1093

المؤلفون: Putri Gunawan, Silvia Eka Ramadhani, Hertati, Diana

المصدر: Jurnal Ilmiah Universitas Batanghari Jambi; Vol 22, No 3 (2022): Oktober; 1360-1366 ; 2549-4236 ; 1411-8939 ; 10.33087/jiubj.v22i3

مصطلحات موضوعية: Wargaku Application, Surabaya City Communication and Information Office, Innovation, Public Complaint Service

وصف الملف: application/pdf

Relation: http://ji.unbari.ac.id/index.php/ilmiah/article/view/2462/1272; http://ji.unbari.ac.id/index.php/ilmiah/article/view/2462

الاتاحة: http://ji.unbari.ac.id/index.php/ilmiah/article/view/2462
https://doi.org/10.33087/jiubj.v22i3.2462

المؤلفون: Fardiansyah, Tanjung, Sera Delta, Rezeki, Sri Mulia

المصدر: Jurnal Inotera; Vol. 5 No. 1 (2020): January-June 2020; 12-17 ; 2581-1274 ; 2548-7574

مصطلحات موضوعية: RSUDYA Tapaktuan, Public Complaint, Android, Information System

وصف الملف: application/pdf

Relation: https://inotera.poltas.ac.id/index.php/inotera/article/view/94/77; https://inotera.poltas.ac.id/index.php/inotera/article/view/94

الاتاحة: https://inotera.poltas.ac.id/index.php/inotera/article/view/94
https://doi.org/10.31572/inotera.Vol5.Iss1.2020.ID94

المؤلفون: Akbar, Akhmad Gibran, Effendy, Khasan, Lukman, Sampara

المصدر: Medium; Vol. 9 No. 2 (2021): Medium Jurnal Ilmiah Fakultas Ilmu Komunikasi Universitas Islam Riau; 276-291
Medium: Jurnal Ilmiah Fakultas Ilmu Komunikasi; Vol 9 No 2 (2021): Medium Jurnal Ilmiah Fakultas Ilmu Komunikasi Universitas Islam Riau; 276-291

مصطلحات موضوعية: Penggunaan Sistem Informasi Pengelolaan PengaduanMasyarakat, Polymers and Plastics, Lapor Apps, Business and International Management, Use of Public Complaint Management Information System, Aplikasi Lapor, Industrial and Manufacturing Engineering

وصف الملف: application/pdf

URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::ce3f97c11929e2a293172349c5fc7281
https://doi.org/10.25299/medium.2021.vol9(2).10072

المؤلفون: Mohd. Khirzanbadzli A. Rahman, Sharifah Azizah Haron, Laily Paim, Syuhaily Osman, Noorlaila Yunus, Hassnah Wee

المصدر: International Review of Management and Marketing, Vol 6, Iss 7, Pp 209-213 (2016)

مصطلحات موضوعية: mobile phone services, consumer complaint behaviour, public complaint., Management. Industrial management, HD28-70, Business, HF5001-6182

وصف الملف: electronic resource

Relation: https://dergipark.org.tr/tr/pub/irmm/issue/32101/355645?publisher=http-www-cag-edu-tr-ilhan-ozturk; https://doaj.org/toc/2146-4405

URL الوصول: https://doaj.org/article/9f707f600ae046c5b192f4a50b84b9ee

المؤلفون: Asmara, Galang

المصدر: Padjadjaran Journal of Law; Vol 3, No 1 (2016): PADJADJARAN Jurnal Ilmu Hukum (Journal of Law); 43-62 ; PADJADJARAN Jurnal Ilmu Hukum (Journal of Law); Vol 3, No 1 (2016): PADJADJARAN Jurnal Ilmu Hukum (Journal of Law); 43-62

مصطلحات موضوعية: government supervision, governmental bodies, maladministration, ombudsman, public complaint

وصف الملف: application/pdf

Relation: http://jurnal.unpad.ac.id/pjih/article/view/9332/4268; http://jurnal.unpad.ac.id/pjih/article/view/9332

الاتاحة: http://jurnal.unpad.ac.id/pjih/article/view/9332

المؤلفون: Larasati, Widya

المصدر: Profetik: Jurnal Komunikasi; Vol 9, No 1 (2016) ; 2549-0168 ; 1979-2522

مصطلحات موضوعية: public complaint handling, organizational climate

وصف الملف: application/pdf

Relation: http://ejournal.uin-suka.ac.id/isoshum/profetik/article/view/1193/1096; http://ejournal.uin-suka.ac.id/isoshum/profetik/article/view/1193

الاتاحة: http://ejournal.uin-suka.ac.id/isoshum/profetik/article/view/1193
https://doi.org/10.14421/pjk.v9i1.1193