المؤلفون: Celia Torres-Blasco, Adolfina Pérez-Garcias

المصدر: Pixel-Bit, Vol 68 (2023)

مصطلحات موضوعية: marcos de trabajo ágiles, agencia del estudiante, tecnología educacional, enseñanza superior, revisión panorámica, Theory and practice of education, LB5-3640, Technology, Social Sciences

وصف الملف: electronic resource

Relation: https://recyt.fecyt.es/index.php/pixel/article/view/98457; https://doaj.org/toc/1133-8482; https://doaj.org/toc/2171-7966

URL الوصول: https://doaj.org/article/d0861308d6c347b9ad0ab7b801472875

المؤلفون: Torres Blasco, Celia, Pérez Garcias, Adolfina

المساهمون: Ministerio de Ciencia e Innovación. Agencia Estatal de Investigación.

مصطلحات موضوعية: marcos de trabajo ágiles, Agencia del estudiante, tecnología educacional, enseñanza superior, Revisión panorámica, Agile frameworks, Student agency, Educational technology, Higher education, Scoping review

Relation: https://doi.org/10.12795/pixelbit.98457; https://idus.us.es/handle//11441/151227

الاتاحة: https://idus.us.es/handle//11441/151227

المؤلفون: Torres-Blasco, Celia, Pérez-Garcias, Adolfina

المصدر: Pi­xel-Bit. Media and Education Journal; Vol. 68 (2023): Número 68. Septiembre (2023). Pixel-Bit. Revista de Medios y Educación; 183-215 ; Pixel-Bit. Revista de Medios y Educación; Vol. 68 (2023): Número 68. Septiembre (2023). Pixel-Bit. Revista de Medios y Educación; 183-215 ; 2171-7966 ; 1133-8482

مصطلحات موضوعية: marcos de trabajo ágiles, agencia del estudiante, tecnología educacional, enseñanza superior, revisión panorámica, agile frameworks, student agency, educational technology, higher education, scoping review

وصف الملف: application/pdf

Relation: https://recyt.fecyt.es/index.php/pixel/article/view/98457/73969; https://recyt.fecyt.es/index.php/pixel/article/view/98457

الاتاحة: https://recyt.fecyt.es/index.php/pixel/article/view/98457

المؤلفون: Fernández del Pomar, Marco Antonio

المصدر: Actas del Congreso Internacional de Ingeniería de Sistemas; Actas del Congreso Internacional de Ingeniería de Sistemas 2018: Hacia la transformación digital; 191-209 ; 2810-806X ; 10.26439/ciis2018

مصطلحات موضوعية: project management, information technology, systems, leadership, teams, high performance, motivation, agile, agile methodologies, mindset, gestión de proyectos, tecnologías de información, sistemas, liderazgo, equipos, alto desempeño, motivación, ágil, marcos de trabajo ágiles

وصف الملف: application/pdf

Relation: https://revistas.ulima.edu.pe/index.php/CIIS/article/view/5464/5172; https://revistas.ulima.edu.pe/index.php/CIIS/article/view/5464

الاتاحة: https://revistas.ulima.edu.pe/index.php/CIIS/article/view/5464
https://doi.org/10.26439/ciis2018.5464

المؤلفون: Torres Oviedo, Jean Karlo

المساهمون: Landazabal Soto, Jefersson

مصطلحات موضوعية: Scrum, Customer Service, FIDel Methodology, DMAIC Cycle, Agile frameworks, Atención a usuarios - metodología, Formulación de proyectos, Gestión operativa, Optimización de recursos, Servicio al Cliente, Metodología FIDel, Ciclo DMAIC, Marcos de trabajo ágiles

جغرافية الموضوع: CRAI-USTA Bucaramanga

وصف الملف: application/pdf; application/zip

Relation: Al-Zewairi, M., Biltawi, M., Etaiwi, W., & Shaout, A. (2017). Agile Software Development Methodologies: Survey of Surveys. Journal of Computer and Communications, 05, 74–97. https://doi.org/10.4236/jcc.2017.55007; Barsky, J. D., & Labagh, R. (1992). A Strategy for Customer Satisfaction. Cornell Hotel and Restaurant Administration Quarterly, 33(5). https://doi.org/10.1177/001088049203300524; Bazrkar, A., Iranzadeh, S., & Feghhi Farahmand, N. (2017). Total quality model for aligning organization strategy, improving performance, and improving customer satisfaction by using an approach based on combination of balanced scorecard and lean six sigma. Cogent Business and Management, 4(1). https://doi.org/10.1080/23311975.2017.1390818; Beck, K., Beedle, M., Van Bennekum, A., Cockburn, A., Cunningham, W., Fowler, M., Grenning, J., Highsmith, J., Hunt, A., & Jeffries, R. (2001). Manifesto for agile software development.; Campos, U., Lopes, A., Barbosa, S. D. J., & Conte, T. (2019). Empirical Studies Concerning the Maintenance of BPMN Diagrams: A Systematic Mapping Study. SEKE, 325–430; Cartaxo, B., Araújo, A., Barreto, A. S., & Soares, S. (2013). The Impact of Scrum on Customer Satisfaction: An Empirical Study. 2013 27th Brazilian Symposium on Software Engineering, 129–136. https://doi.org/10.1109/SBES.2013.10; Cervone, H. F. (2011). Understanding agile project management methods using Scrum. OCLC Systems & Services: International Digital Library Perspectives, 27(1), 18–22. https://doi.org/10.1108/10650751111106528; COPC Inc. (2023). COPC ® Lean Six Sigma for Contact Centers Performance Improvement for Today’s Contact Centers. http://www.copctraining.com/LinkClick.aspx?fileticket=o0z8SahWJ6s%3D&tabid=303&mid=1023; Eloranta, V.-P., Koskimies, K., & Mikkonen, T. (2016). Exploring ScrumBut—An empirical study of Scrum anti-patterns. Information and Software Technology, 74, 194–203. https://doi.org/https://doi.org/10.1016/j.infsof.2015.12.003; Flores-Cerna, F., Sanhueza-Salazar, V.-M., Valdés-González, H.-M., & Reyes-Bozo, L. (2022). Metodologías ágiles: un análisis de los desafíos organizacionales para su implementación. Revista Científica, 43, 38–49.; Gershon, M., & Rajashekharaiah, J. (2013). How many steps to quality? From Deming cycle to DMAIC. Int. J. of Productivity and Quality Management, 11, 475–489. https://doi.org/10.1504/IJPQM.2013.054271; Glover, W. J., Farris, J. A., & Van Aken, E. M. (2014). Kaizen events: Assessing the existing literature and convergence of practices. Engineering Management Journal, 26(1), 39–61.; Gupta, S., & Sharma, M. (2018). Empirical analysis of existing lean service frameworks in a developing economy. International Journal of Lean Six Sigma, 9(4), 482–505. https://doi.org/10.1108/IJLSS-03-2016-0013; Hiren, D. (2023). The Three Pillars of Empiricism (Scrum). In Scrum.org. https://www.scrum.org/resources/blog/three-pillars-empiricism-scrum; Holtzhausen, N., & de Klerk, J. J. (2018). Servant leadership and the Scrum team’s effectiveness. Leadership & Organization Development Journal, 39(7), 873–882. https://doi.org/10.1108/LODJ-05-2018-0193; Hu, K., Allon, G., & Bassamboo, A. (2016). Understanding Customer Retrials in Call Centers: Preferences for Service Quality and Service Speed. Manufacturing and Service Operations Management, 24(2). https://doi.org/10.1287/msom.2021.0976; Jacobson, R., Sören, J., Raabe, J., & Wienke, L. (2019). Bringing agile to customer care. McKinsey. https://www.mckinsey.com/business-functions/operations/our-insights/bringing-agile-to-customer-care#:~:text=By empowering agents through an,efficiency while lowering operational costs.; Leite, H. dos R., & Vieira, G. E. (2015). Lean philosophy and its applications in the service industry: a review of the current knowledge. Production, 25, 529–541.; Magodi, A. Y., Daniyan, I. A., & Mpofu, K. (2022). Application of Lean Six Sigma to a small enterprise in the Gauteng province: A case study. South African Journal of Industrial Engineering, 33(1), 190–204.; Mann, C., & Maurer, F. (2005). A case study on the impact of scrum on overtime and customer satisfaction. Agile Development Conference (ADC’05), 70–79. https://doi.org/10.1109/ADC.2005.1; Moen, R. (2009). Foundation and History of the PDSA Cycle. Asian Network for Quality Conference. Tokyo. Https://Www. Deming. Org/Sites/Default/Files/Pdf/2015/PDSA_History_Ron_Moen. Pdf.; Morgan, B. (2019). 50 Stats That Prove The Value Of Customer Experience. https://www.forbes.com/sites/blakemorgan/2019/09/24/50-stats-that-prove-the-value-of-customer-experience/?sh=270806804ef2; Muehlen, M. z., & Ho, D. T. (2008). Service Process Innovation: A Case Study of BPMN in Practice. Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008), 372. https://doi.org/10.1109/HICSS.2008.388; Parasuraman, A. P., Zeithaml, V., & Berry, L. (1988). SERVQUAL: A multiple- Item Scale for measuring consumer perceptions of service quality. Journal of Retailing.; Project Management Institute. (2017). PMI Pulse of the profession. https://www.pmi.org/-/media/pmi/documents/public/pdf/learning/thought-leadership/pulse/pulse-of-the-profession-2017.pdf; Radnor, Z., & Johnston, R. (2013). Lean in UK Government: internal efficiency or customer service? Production Planning & Control, 24(10–11), 903–915. https://doi.org/10.1080/09537287.2012.666899; Schwaber, K., & Sutherland, J. (2021). The Scrum Guide. 2020. Accessed April.; SCRUM INC. (2020, January 1). Agile Customer Service: How to Scrum in an Interrupt Environment. Https://Www.Scruminc.Com/How-to-Scrum-in-an-Interrupt-Environment/.; Suárez‐Barraza, M. F., Ramis‐Pujol, J., & Kerbache, L. (2011). Thoughts on and its evolution. International Journal of Lean Six Sigma, 2(4), 288–308. https://doi.org/10.1108/20401461111189407; Sutherland, J. (2001). Inventing and Reinventing SCRUM in five Companies. Cutter IT Journal, 14(21), 5–11.; Sutherland, J. (2014). Scrum: the art of doing twice the work in half the time. Currency.; Uluskan, M. (2016). A comprehensive insight into the Six Sigma DMAIC toolbox. International Journal of Lean Six Sigma, 7(4), 406–429. https://doi.org/10.1108/IJLSS-10-2015-0040; Van Aken, E. M., Farris, J. A., Glover, W. J., & Letens, G. (2010). A framework for designing, managing, and improving Kaizen event programs. International Journal of Productivity and Performance Management, 59(7), 641–667. https://doi.org/10.1108/17410401011075648; Verwijs, C. (2023). Thinking By Sprinting: What Cognitive Science Tells Us About Why Scrum Works. In Scrum.org. https://www.scrum.org/resources/blog/thinking-sprinting-what-cognitive-science-tells-us-about-why-scrum-works; Völzer, H. (2010). An Overview of BPMN 2.0 and Its Potential Use BT - Business Process Modeling Notation (J. Mendling, M. Weidlich, & M. Weske, Eds.; pp. 14–15). Springer Berlin Heidelberg.; Yepes, J. D., Calvache, C., & Gómez, O. S. (2015). Revisión sistemática acerca de la implementación de metodologías ágiles y otros modelos en micro, pequeñas y medianas empresas de software. Revista Tecnológica ESPOL – RTE, 28, 464–479.; Zwetsloot, I. M., Buitenhuis, M., Lameijer, B. A., & Does, R. J. M. M. (2015). Quality Quandaries: Increasing the First Time Fix Rate in a Customer Contact Center. Quality Engineering, 27(3), 393–400. https://doi.org/10.1080/08982112.2015.1036297; Cervone, H. F. (2011). Metodología para implementar marcos ágiles en los equipos de servicio al cliente especializados en quejas y reclamos [Tesis de posgrado] Universidad Santo Tomás, Bucaramanga, Colombia; Torres Oviedo, J. K. (2023). Metodología para implementar marcos ágiles en los equipos de servicio al cliente especializados en quejas y reclamos [Tesis de posgrado] Universidad Santo Tomás, Bucaramanga, Colombia; http://hdl.handle.net/11634/51963; reponame:Repositorio Institucional Universidad Santo Tomás; instname:Universidad Santo Tomás; repourl:https://repository.usta.edu.co

الاتاحة: http://hdl.handle.net/11634/51963

المؤلفون: Valero Carrero, Susana

المساهمون: Pérez Pérez, Cruz, Departament de Teoria de l'Educació

مصطلحات موضوعية: marcos de trabajo ágiles, habilidades intra e interpersonales, learning to learn competence, agile frameworks, intra and interpersonal skills, UNESCO::PEDAGOGÍA

وصف الملف: 529 p.; application/pdf

Relation: https://hdl.handle.net/10550/101457

الاتاحة: https://hdl.handle.net/10550/101457

المؤلفون: Ministerio de Ciencia e Innovación. Agencia Estatal de Investigación., Torres Blasco, Celia, Pérez Garcias, Adolfina

مصطلحات الفهرس: marcos de trabajo ágiles, Agencia del estudiante, tecnología educacional, enseñanza superior, Revisión panorámica, Agile frameworks, Student agency, Educational technology, Higher education, Scoping review, info:eu-repo/semantics/article

URL: https://hdl.handle.net/11441/151227
https://doi.org/10.12795/pixelbit.98457
https://doi.org/10.12795/pixelbit.98457