المؤلفون: Guttena, Revanth Kumar, Wu, Cedric Hsi-Jui, Atmaja, Ferry Tema

المصدر: Journal of Product & Brand Management, 2023, Vol. 33, Issue 2, pp. 220-233.

URL الوصول: http://www.emeraldinsight.com/doi/10.1108/JPBM-05-2022-3999

المؤلفون: Yiyu Ji, Xiaoyan Xu, Jingshu Ji

المصدر: Frontiers in Psychology, Vol 13 (2022)

مصطلحات موضوعية: pro-customer deviance, customer-company identification, customer gratitude toward employee, customer extra-role behavior, positive feedback, prohibitive voice, Psychology, BF1-990

وصف الملف: electronic resource

Relation: https://www.frontiersin.org/articles/10.3389/fpsyg.2022.1025210/full; https://doaj.org/toc/1664-1078

URL الوصول: https://doaj.org/article/35c4be2ba2a340d784aeb26753716761

المؤلفون: Zhang Hui, Hu Wenan

المصدر: Frontiers in Psychology, Vol 13 (2022)

مصطلحات موضوعية: egoistic cause-related marketing, altruistic cause-related marketing, customer extra-role behavior, customer promotion focus, customer prevention focus, Psychology, BF1-990

وصف الملف: electronic resource

Relation: https://www.frontiersin.org/articles/10.3389/fpsyg.2022.799336/full; https://doaj.org/toc/1664-1078

URL الوصول: https://doaj.org/article/503d377e266c458284217098a32cc33c

المؤلفون: Cação, Joana Baptista

المساهمون: Coelho, Filipe Jorge Fernandes, Dimas, Isabel Cristina Dórdio

مصطلحات موضوعية: Customer in-role behavior, Comportamento extra papel, Capital psicológico, Transformational leadership, Customer extra-role behavior, Performance, Liderança transformacional, Psychological capital, Desempenho, Comportamento intra papel

URL الوصول: https://explore.openaire.eu/search/publication?articleId=od______1271::e082bdd69a1ee1f35f5d5382ca78b1fa
https://hdl.handle.net/10316/100691

المؤلفون: Cação, Joana Baptista

المساهمون: Coelho, Filipe Jorge Fernandes, Dimas, Isabel Cristina Dórdio

مصطلحات موضوعية: Liderança transformacional, Capital psicológico, Comportamento intra papel, Comportamento extra papel, Desempenho, Transformational leadership, Psychological capital, Customer in-role behavior, Customer extra-role behavior, Performance

Relation: https://hdl.handle.net/10316/100691; 203033795

الاتاحة: https://hdl.handle.net/10316/100691

المؤلفون: Yi, Youjae, Gong, Taeshik

المساهمون: 이유재, 공태식

مصطلحات موضوعية: customer extra-role behavior, customer citizenship behavior, customer badness behavior, perceived service quality

Relation: Seoul Journal of Business, Vol.12 No.2, pp. 145-176; http://hdl.handle.net/10371/1827

الاتاحة: http://hdl.handle.net/10371/1827

المؤلفون: Garma, Romana, Bove, Liliana

مصطلحات موضوعية: School of International Business, 1504 Services, 9104 Management and Productivity, ResPubID24001, customer citizenship behavior, service personnel, customer extra-role behavior, subjective well-being, Social Production Function theory

Relation: https://vuir.vu.edu.au/9282/; Garma, Romana and Bove, Liliana (2011) Contributing to well-being: customer citizenship behaviors directed to service personnel. Journal of Strategic Marketing, 19 (7). pp. 633-649. ISSN 0965-254X

الاتاحة: https://vuir.vu.edu.au/9282/
http://www.tandfonline.com/doi/abs/10.1080/0965254X.2011.599495
https://doi.org/10.1080/0965254X.2011.599495