نتائج البحث - "Sukhu, Anupama"

1

Academic Journal

The effects of environmental consciousness and menu information on the perception of restaurant image

المؤلفون: Remar, Daniel, Sukhu, Anupama, Bilgihan, Anil

المصدر: British Food Journal, 2021, Vol. 124, Issue 11, pp. 3563-3581.

URL الوصول: http://www.emeraldinsight.com/doi/10.1108/BFJ-06-2021-0666

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2

Dissertation/ Thesis

Transcendent Experience: Role of Emotional Intelligence in Customer Experience

المؤلفون: Sukhu, Anupama

مصطلحات موضوعية: Business Administration, Emotional Intelligence, Transcendent Customer Experience, Hospitality Management

الاتاحة: http://rave.ohiolink.edu/etdc/view?acc_num=osu1431002170

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3

Academic Journal

The impact of hedonic dining experiences on word of mouth, switching intentions and willingness to pay

المؤلفون: Sukhu, Anupama, Bilgihan, Anil

المصدر: British Food Journal, 2021, Vol. 123, Issue 12, pp. 3954-3969.

URL الوصول: http://www.emeraldinsight.com/doi/10.1108/BFJ-10-2020-0901

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4

Academic Journal

Emotional intelligence in transcendent customer experiences

المؤلفون: Sukhu, Anupama, Seo, Soobin, Scharff, Robert, Kidwell, Blair

المصدر: Journal of Consumer Marketing, 2018, Vol. 35, Issue 7, pp. 709-720.

URL الوصول: http://www.emeraldinsight.com/doi/10.1108/JCM-06-2017-2242

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5

Academic Journal

Will ‘doing right’ lead to ‘doing well’? An examination of green behavior

المؤلفون: Sukhu, Anupama, Scharff, Robert

المصدر: Journal of Consumer Marketing, 2018, Vol. 35, Issue 2, pp. 169-182.

URL الوصول: http://www.emeraldinsight.com/doi/10.1108/JCM-04-2016-1778

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6

Academic Journal

Service recovery strategies: mitigating negative word-of-mouth in the hotel industry through enhanced customer engagement

المؤلفون: Sukhu, Anupama, Bilgihan, Anil

المصدر: International Hospitality Review ; ISSN 2516-8142

الاتاحة: http://dx.doi.org/10.1108/ihr-05-2023-0025
https://www.emerald.com/insight/content/doi/10.1108/IHR-05-2023-0025/full/xml
https://www.emerald.com/insight/content/doi/10.1108/IHR-05-2023-0025/full/html

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7

Academic Journal

Factors Influencing Information-Sharing Behaviors in Social Networking Sites

المؤلفون: Sukhu, Anupama, Zhang, Tingting (Christina), Bilgihan, Anil

المصدر: Services Marketing Quarterly ; volume 36, issue 4, page 317-334 ; ISSN 1533-2969 1533-2977

الاتاحة: http://dx.doi.org/10.1080/15332969.2015.1076697
http://www.tandfonline.com/doi/pdf/10.1080/15332969.2015.1076697

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8

Academic Journal

The effects of environmental consciousness and menu information on the perception of restaurant image

المؤلفون: Remar, Daniel, Sukhu, Anupama, Bilgihan, Anil

المصدر: British Food Journal ; volume 124, issue 11, page 3563-3581 ; ISSN 0007-070X

الاتاحة: http://dx.doi.org/10.1108/bfj-06-2021-0666
https://www.emerald.com/insight/content/doi/10.1108/BFJ-06-2021-0666/full/xml
https://www.emerald.com/insight/content/doi/10.1108/BFJ-06-2021-0666/full/html

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9

Academic Journal

It’s Raining Complaints! How Weather Factors Drive Consumer Comments and Word-of-Mouth

المؤلفون: Bujisic, Milos, Bogicevic, Vanja, Parsa, H. G., Jovanovic, Verka, Sukhu, Anupama

المصدر: Journal of Hospitality & Tourism Research ; volume 43, issue 5, page 656-681 ; ISSN 1096-3480 1557-7554

الاتاحة: http://dx.doi.org/10.1177/1096348019835600
http://journals.sagepub.com/doi/pdf/10.1177/1096348019835600
http://journals.sagepub.com/doi/full-xml/10.1177/1096348019835600

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10

Academic Journal

Satisfaction and positive emotions: A comparison of the influence of hotel guests’ beliefs and attitudes on their satisfaction and emotions

المؤلفون: Sukhu, Anupama, Choi, Hyeyoon, Bujisic, Milos, Bilgihan, Anil

المصدر: International Journal of Hospitality Management ; volume 77, page 51-63 ; ISSN 0278-4319

الاتاحة: http://dx.doi.org/10.1016/j.ijhm.2018.06.013
https://api.elsevier.com/content/article/PII:S0278431917308691?httpAccept=text/xml
https://api.elsevier.com/content/article/PII:S0278431917308691?httpAccept=text/plain

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11

Appendix – Supplemental material for It’s raining complaints! How weather factors drive consumer comments and word-of-mouth

المؤلفون: Milos Bujisic, Bogicevic, Vanja, H. G. Parsa, Jovanovic, Verka, Sukhu, Anupama

مصطلحات موضوعية: FOS: Economics and business, 150310 Organisation and Management Theory, 150402 Hospitality Management

URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::1d371d46e8b61ce6abbda67291285149

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12

Academic Journal

Willingness to pay in negative restaurant service encounters

المؤلفون: Sukhu, Anupama, Bilgihan, Anil, Seo, Soobin

المصدر: International Journal of Hospitality Management ; volume 65, page 11-19 ; ISSN 0278-4319

الاتاحة: http://dx.doi.org/10.1016/j.ijhm.2017.05.006
https://api.elsevier.com/content/article/PII:S0278431916302493?httpAccept=text/xml
https://api.elsevier.com/content/article/PII:S0278431916302493?httpAccept=text/plain

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13

Academic Journal

Why travellers share information online: a model of trust, innovativeness and loyalty in Generation Y travellers

المؤلفون: Sukhu, Anupama, Bilgihan, Anil

المصدر: International Journal of Services, Economics and Management ; volume 6, issue 2, page 115 ; ISSN 1753-0822 1753-0830

الاتاحة: http://dx.doi.org/10.1504/ijsem.2014.062139

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14

Academic Journal

Enhancing customer experience in Canadian hotels

المؤلفون: Jayawardena, Chandana, Sukhu, Anupama

المصدر: International Journal of Services, Economics and Management ; volume 6, issue 2, page 163 ; ISSN 1753-0822 1753-0830

الاتاحة: http://dx.doi.org/10.1504/ijsem.2014.062142

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15

Emotional Intelligence Measure

المؤلفون: Sukhu, Anupama, Seo, Soobin, Scharff, Robert, Kidwell, Blair

المصدر: PsycTESTS Dataset

الاتاحة: http://dx.doi.org/10.1037/t70686-000

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16

Openness to Experience Measure

المؤلفون: Sukhu, Anupama, Seo, Soobin, Scharff, Robert, Kidwell, Blair

المصدر: PsycTESTS Dataset

الاتاحة: http://dx.doi.org/10.1037/t70693-000

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17

Word of Mouth Measure

المؤلفون: Sukhu, Anupama, Seo, Soobin, Scharff, Robert, Kidwell, Blair

المصدر: PsycTESTS Dataset

الاتاحة: http://dx.doi.org/10.1037/t70691-000

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18

Customer Loyalty Measure

المؤلفون: Sukhu, Anupama, Seo, Soobin, Scharff, Robert, Kidwell, Blair

المصدر: PsycTESTS Dataset

الاتاحة: http://dx.doi.org/10.1037/t70690-000

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19

Academic Journal

The Role of Website Features in Creating Loyalty: The Mediating Effect of Commitment.

المؤلفون: Bilgihan, Anil, Sukhu, Anupama, Kandampully, Jay

المصدر: International Journal of Service Science, Management, Engineering & Technology; Jul-Sep2013, Vol. 4 Issue 3, p37-50, 14p

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