يعرض 1 - 20 نتائج من 12,859 نتيجة بحث عن '"Servqual"', وقت الاستعلام: 0.56s تنقيح النتائج
  1. 1
    Academic Journal
    Working with service robots in the dining room: Employees’ perspectives and realities

    المؤلفون: Mejia, Cynthia, Crandell, Hannah A., Broker, Emily, Shoss, Mindy

    المصدر: Journal of Hospitality and Tourism Technology, 2024, Vol. 15, Issue 5, pp. 878-896.

    URL الوصول: http://www.emeraldinsight.com/doi/10.1108/JHTT-12-2023-0420

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  2. 2
    Academic Journal
    DETERMINING THE SIGNIFICANCE OF THE QUALITY DIMENSION OF BANKING SERVICES IN CROATIA BASED ON THE SERVQUAL MODEL.

    المؤلفون: Pavlović, Marko M.1 markopavlovic25101982@gmail.com, Tešić, Biljana2 btesic@singidunum.ac.rs

    المصدر: STED Journal: Journal of Social & Technological Development. Nov2023, Vol. 5 Issue 2, p29-49. 21p.

    مصطلحات موضوعية: *BANKING industry, *CUSTOMER services, *CUSTOMER satisfaction, *CUSTOMER loyalty, *QUALITY of service, SERVQUAL (Service quality framework)

    مصطلحات جغرافية: CROATIA


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  3. 3
    Academic Journal
    Do product offering and service quality affect customer satisfaction in Islamic and conventional banks? Evidence from an oil-based economy

    المؤلفون: Zeitun, Rami, Anam, Ousama Abdulrahman

    المصدر: Journal of Islamic Marketing, 2024, Vol. 15, Issue 11, pp. 2959-2987.

    URL الوصول: http://www.emeraldinsight.com/doi/10.1108/JIMA-10-2022-0285

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  4. 4
    Academic Journal
    Gap analysis of maternity service quality and associated factors at a maternity hospital in northwest Iran: a cross-sectional survey using SERVQUAL and HEALTHQUAL questionnaires

    المؤلفون: Parnian Rahimi, Farzaneh Miri, Alireza Hajizadeh, Azadeh Anbari, Jafar Sadegh Tabrizi, Edris Kakemam

    المصدر: BMC Pregnancy and Childbirth, Vol 25, Iss 1, Pp 1-8 (2025)

    مصطلحات موضوعية: Quality assessment, Maternity services, SERVQUAL, HEALTHQUAL Hospital, Iran, Gynecology and obstetrics, RG1-991

    وصف الملف: electronic resource

    Relation: https://doaj.org/toc/1471-2393

    URL الوصول: https://doaj.org/article/5a3bbb849d024355a7f9617618f357fe

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  5. 5
    Academic Journal
    How Service Quality and Perceived Privacy Can Affect the Customer Satisfaction in Generations Y and Z?

    المؤلفون: M Iqbal Nurfaizi, Endy Gunanto Marsasi

    المصدر: Media Ekonomi dan Manajemen, Vol 40, Iss 1, Pp 165-191 (2025)

    مصطلحات موضوعية: service quality, perceived security, perceived privacy, customer satisfaction, servqual theory, Production management. Operations management, TS155-194, Management. Industrial management, HD28-70

    وصف الملف: electronic resource

    Relation: https://jurnal.untagsmg.ac.id/index.php/fe/article/view/5445; https://doaj.org/toc/0854-1442; https://doaj.org/toc/2503-4464

    URL الوصول: https://doaj.org/article/b5f2766f7aad4f80b08144a74017ac0a

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  6. 6
    Academic Journal
    Enhancing customer satisfaction towards the service quality of Soekarno-Hatta International Airport using servqual and binary logistic regression

    المؤلفون: Felice Graciela, Triwulandari Satitidjati Dewayana, Anik Nur Habyba

    المصدر: OPSI, Vol 17, Iss 2, Pp 338-354 (2024)

    مصطلحات موضوعية: quality improvement, internatinal airport, servqual, binary logistic regression, Industrial engineering. Management engineering, T55.4-60.8

    وصف الملف: electronic resource

    Relation: http://jurnal.upnyk.ac.id/index.php/opsi/article/view/11930; https://doaj.org/toc/1693-2102; https://doaj.org/toc/2686-2352

    URL الوصول: https://doaj.org/article/ff4c6526d6bb4499866823de0ee61aa1

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  7. 7
    Book
    The Key for Sustainable Companies: Difficulties in Measuring Service Quality and an Evaluation of the Servqual Scale

    المؤلفون: Kuzu, Ali

    المصدر: Sustainable Development Goals: The Impact of Sustainability Measures on Wellbeing

    URL الوصول: http://www.emeraldinsight.com/doi/10.1108/S1569-37592024000113A003


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  8. 8
    Academic Journal
    Bayesian network methodology and machine learning approach: an application on the impact of digital technologies on logistics service quality

    المؤلفون: Maleki Vishkaei, Behzad, De Giovanni, Pietro

    المصدر: International Journal of Physical Distribution & Logistics Management, 2024, Vol. 54, Issue 7/8, pp. 755-774.

    URL الوصول: http://www.emeraldinsight.com/doi/10.1108/IJPDLM-05-2023-0195

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  9. 9
    Academic Journal
    Service quality evaluation of county-level public hospitals in Chongqing under smart healthcare

    المؤلفون: Yuantang Qiu, Chun Xiao, Jing Li

    المصدر: BMC Health Services Research, Vol 24, Iss 1, Pp 1-8 (2024)

    مصطلحات موضوعية: County Public Hospitals, Smart Healthcare, Service quality, SERVQUAL model, Public aspects of medicine, RA1-1270

    وصف الملف: electronic resource

    Relation: https://doaj.org/toc/1472-6963

    URL الوصول: https://doaj.org/article/ac13587c2ada4578a66a1a0585d8ff9f

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  10. 10
    Academic Journal
    Implementation of a novel TRIZ-based model to increase the reporting of adverse events in the healthcare center

    المؤلفون: Jiun-Yih Lee, Pei-Shan Lee, Cheng-Hsien Chiang, Yi-Ping Chen, Chiung-Ju Chen, Yuan-Ming Huang, Jlan-Ren Chiu, Pei-Ching Yang, Chen-An Yeh, Jui-Ting Chang

    المصدر: Scientific Reports, Vol 14, Iss 1, Pp 1-10 (2024)

    مصطلحات موضوعية: Adverse events, TRIZ, Incident reporting, Healthcare quality, Patient safety, SERVQUAL, Medicine, Science

    وصف الملف: electronic resource

    Relation: https://doaj.org/toc/2045-2322

    URL الوصول: https://doaj.org/article/3f59021688c04663a51c97c227c64afe

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  11. 11
    Academic Journal
    Combining Servqual and Kano: Justification for Best Action and Its Selection Process

    المؤلفون: Hendrarto Kurniawan Supangkat, Gusti Ayu Made Hanny Dian Savitri

    المصدر: Jurnal Kawistara, Vol 14, Iss 2, Pp 165-185 (2024)

    مصطلحات موضوعية: servqual, kano, servqual and kano integration, service quality, History of scholarship and learning. The humanities, AZ20-999, Social Sciences, Social sciences (General), H1-99

    وصف الملف: electronic resource

    Relation: https://jurnal.ugm.ac.id/kawistara/article/view/88920; https://doaj.org/toc/2088-5415; https://doaj.org/toc/2355-5777

    URL الوصول: https://doaj.org/article/162975d9d2d24fa59993314ec49b83d8

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  12. 12
    Academic Journal
    Assessment of Bank Services Excellence in Iraq: A Comprehensive Investigation Employing the SERVQUAL Model.

    المؤلفون: GHAYTH, AL LAHEEBI1 Write2ghayth@gmail.com, MOLNAR, LASZLO2 laszlo.molnar@uni-miskolc.hu

    المصدر: Theory, Methodology, Practice. 2023, Vol. 19 Issue 1, p3-14. 12p.

    مصطلحات موضوعية: *BANKING industry, *QUALITY of service, SERVQUAL (Service quality framework), CUSTOMER service quality control

    مصطلحات جغرافية: IRAQ

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  13. 13
    Academic Journal
    Analysis of Improving the Quality of Outpatinent Service At Hospital X Through Triz Method (Theory of Inventive Problem Solving).

    المؤلفون: Dewi, Silvia, Surjoputro, Antono, Suhartono

    المصدر: Jurnal Indonesia Sosial Teknologi; Nov2024, Vol. 5 Issue 11, p5014-5022, 9p

    مصطلحات موضوعية: OUTPATIENT services in hospitals, SERVQUAL (Service quality framework), MEDICAL care, QUESTIONNAIRES, PHARMACY


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  14. 14
    Academic Journal
    Mergers & Acquisitions of Banking Institutions and Customer Satisfaction in Rwanda: A Case of KCB Rwanda & BPR.

    المؤلفون: Amos, Sindambiwe, Athanas, Osiemo Kengere

    المصدر: International Journal of Finance & Accounting (2518-4113); 2024, Vol. 9 Issue 5, p54-77, 24p

    مصطلحات موضوعية: BANKING industry, MERGERS & acquisitions, CUSTOMER satisfaction, SERVQUAL (Service quality framework)

    مصطلحات جغرافية: RWANDA


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  15. 15
    Academic Journal
    Customer Perception Towards Pradhan Mantri Jan-Dhan Yojana (PMJDY): An Empirical Investigation from Slum-dwellers Perspective.

    المؤلفون: Ray, Koustubh Kanti

    المصدر: Millennial Asia: An International Journal of Asian Studies; Sep2024, Vol. 15 Issue 3, p487-514, 28p

    مصطلحات موضوعية: FINANCIAL inclusion, SOCIAL services, GOVERNMENT programs, CONSUMER attitudes, SOCIAL belonging, SERVQUAL (Service quality framework), LOGISTIC regression analysis


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  16. 16
    Academic Journal
    Research on the tourism service quality evaluation of Gongbei Lingnan community under the perspective of SERVQUAL theory

    المؤلفون: Jing Liu, Xinru Kuai, Pohsun Wang

    المصدر: Frontiers in Sustainable Cities, Vol 6 (2025)

    مصطلحات موضوعية: community, service quality evaluation, SERVQUAL model, tourist satisfaction, service design, Science (General), Q1-390, Social sciences (General), H1-99

    وصف الملف: electronic resource

    Relation: https://www.frontiersin.org/articles/10.3389/frsc.2024.1502234/full; https://doaj.org/toc/2624-9634

    URL الوصول: https://doaj.org/article/2ab770ef6ea74d88b7bf1890276ade7b

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  17. 17
    Academic Journal
    Web Application Design for Service Quality Analysis with SERVQUAL method

    المؤلفون: Febriansyah, Moh Fajar, Dako, Rahmat Deddy Rianto, Lahay, Idham Halid, Dako, Amirudin Yunus, Nasibu, Iskandar Zulkarnain, Musa, Wahab

    المصدر: Jambura Journal of Electrical and Electronics Engineering; Vol 7, No 1 (2025): Januari - Juni 2025; 125 - 132 ; 2715-0887 ; 2654-7813

    مصطلحات موضوعية: Web Application, Service Quality Measurement, SERVQUAL

    وصف الملف: application/pdf

    Relation: https://ejurnal.ung.ac.id/index.php/jjeee/article/view/28597/10017; https://ejurnal.ung.ac.id/index.php/jjeee/article/view/28597

    الاتاحة: https://ejurnal.ung.ac.id/index.php/jjeee/article/view/28597
    https://doi.org/10.37905/jjeee.v7i1.28597

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  18. 18
    Academic Journal
    Evaluasi Kualitas Pelayanan Aplikasi Sambat Rene Ker pada Pemerintah Kota Malang dalam Meningkatkan Responsivitas Pengaduan Masyarakat Secara Online

    المؤلفون: Sutaji Sutaji, Fedianty Augustinah, Ika Devy Pramudiana

    المصدر: JURNAL PENDIDIKAN DAN ILMU SOSIAL (JUPENDIS); Vol. 3 No. 1 (2025): Januari : JURNAL PENDIDIKAN DAN ILMU SOSIAL; 360-377 ; 2985-7716 ; 2985-6345 ; 10.54066/jupendis.v3i1

    مصطلحات موضوعية: Application, Public Service, Quality, SERVQUAL

    وصف الملف: application/pdf

    Relation: https://jurnal.itbsemarang.ac.id/index.php/JUPENDIS/article/view/2933/3312; https://jurnal.itbsemarang.ac.id/index.php/JUPENDIS/article/view/2933

    الاتاحة: https://jurnal.itbsemarang.ac.id/index.php/JUPENDIS/article/view/2933
    https://doi.org/10.54066/jupendis.v3i1.2933

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  19. 19
    Academic Journal
    The Influence of Total Quality Management (TQM) and Service Quality (Servqual) on Customer Satisfaction of Netflix Services

    المؤلفون: Wahyudi Putera, Fajar, Ramdan Padmakusumah, Rizal

    المصدر: Journal of Accounting and Finance Management; Vol. 5 No. 6 (2025): Journal of Accounting and Finance Management (January - February 2025); 1487-1498 ; 2721-3013 ; 2721-3005 ; 10.38035/jafm.v5i6

    مصطلحات موضوعية: Total Quality Management (TQM), Service Quality (SERVQUAL), Customer Satisfaction, Netflix

    وصف الملف: application/pdf

    Relation: https://dinastires.org/JAFM/article/view/1358/1005; https://dinastires.org/JAFM/article/view/1358

    الاتاحة: https://dinastires.org/JAFM/article/view/1358

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  20. 20
    Academic Journal
    Implementation Of Servqual To Improve Customer Satisfaction And Loyalty: B2B Marketing At PT. Migas Mandiri Pratama Hilir

    المؤلفون: Azka Syandria Sekar Maheswari, Anas Hidayat

    المصدر: International Journal of Economics, Business and Innovation Research; Vol. 4 No. 01 (2025): International Journal of Economics, Business and Innovation Research( IJEBIR); 1208-1221 ; 2964-0865

    مصطلحات موضوعية: SERVQUAL, Customer Satisfaction, Customer Loyalty, B2B Marketing

    وصف الملف: application/pdf

    Relation: https://e-journal.citakonsultindo.or.id/index.php/IJEBIR/article/view/1545/1318

    الاتاحة: https://e-journal.citakonsultindo.or.id/index.php/IJEBIR/article/view/1545

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