المؤلفون: Heinonen, Kristina, Adeola, Ogechi

المساهمون: Marketing, Helsinki, CERS - Centre for Relationship Marketing and Service Management, Helsinki

مصطلحات موضوعية: 512 Business and Management, Research & development, Africa, innovation, Emerging countries, Economic growth, Service business, Service economy, Customers and Relations, Services Marketing and Philosophy, KOTA2024?, PREM0000, 1 - Publication available open access by the publisher, 2 - Hybrid open access publication channel, 1 - Self archived, 1- Minst en av författarna har en utländsk affiliation, 1- Publicerad utomlands, 0- Ingen affiliation med ett företag, AoS: Competition economics and service strategy - Service and customer-oriented management, SDG 11 - Sustainable Cities and Communities, SDG 8 - Decent Work and Economic Growth, SDG 16 - Peace, Justice and Strong Institutions, SDG 4 - Quality Education, PRJ, 1,0

وصف الملف: application/pdf

Relation: http://hdl.handle.net/10138/589094; 85211463244

الاتاحة: http://hdl.handle.net/10138/589094

المؤلفون: Arnould, Eric, Helkkula, Anu

المساهمون: Marketing, Helsinki

مصطلحات موضوعية: Business, Markets and Societal Dynamics, Eco-economy, Services Marketing and Philosophy, Gifting, Neo-animism, Reciprocal exchange, Sustainability, Value cocreation Resource circulation, 512 Business and Management, value cocreation, resource circulation, KOTA2024?, PREM0000, 1 - Publication available open access by the publisher, 2 - Hybrid open access publication channel, 1 - Self archived, http://hdl.handle.net/10138/574228, 0- Ingen av författarna har en utländsk affiliation, 1- Publicerad utomlands, 0- Ingen affiliation med ett företag, AoS: Responsible organising, SDG 1 - No Poverty, SDG 2 - Zero Hunger, SDG 3 - Good Health and Well-being, SDG 6 - Clean Water and Sanitation, SDG 8 - Decent Work and Economic Growth, SDG 10 - Reduced Inequalities, SDG 11 - Sustainable Cities and Communities, SDG 12 - Responsible Consumption and Production

وصف الملف: application/pdf

Relation: http://hdl.handle.net/10138/574228; 85186511090

الاتاحة: http://hdl.handle.net/10138/574228

المؤلفون: Gallan, Andrew S., Helkkula, Anu

المساهمون: Marketing, Helsinki

مصطلحات موضوعية: 512 Business and Management, Services Marketing and Philosophy, Transformative service research, Transformative value propositions, Value proposition, Customer vulnerability, Service dominant logic (SDL), Service innovation archetypes, Service ecosystems, Social determinants of health, Humanitarian crises, KOTA2022, PREM2022_09, 0 - Not open access, 1 - Self archived, http://hdl.handle.net/10138/565255, 1- Minst en av författarna har en utländsk affiliation, 1- Publicerad utomlands, 0- Ingen affiliation med ett företag, SDG 2 - Zero Hunger, SDG 1 - No Poverty, SDG 3 - Good Health and Well-being, SDG 4 - Quality Education, SDG 6 - Clean Water and Sanitation, SDG 12 - Responsible Consumption and Production, PRJ, 1,5, AACSB year

Time: 2022

وصف الملف: application/pdf

Relation: http://hdl.handle.net/10138/565255; 85126858889

الاتاحة: http://hdl.handle.net/10138/565255

المؤلفون: Ciuchita, Robert, Medberg, Gustav, Penttinen, Valeria, Lutz, Christoph, Heinonen, Kristina

المساهمون: Marketing, Helsinki, CERS - Centre for Relationship Marketing and Service Management, Helsinki

مصطلحات موضوعية: 512 Business and Management, user-created communication (UCC), digital platforms, affordances, interactivity, visibility, anonymity, Customers and Relations, Services Marketing and Philosophy, KOTA2022, PREM2022_06, 2 - Hybrid open access publication channel, 1 - Self archived, http://hdl.handle.net/10227/489081, 1- Minst en av författarna har en utländsk affiliation, 1- Publicerad utomlands, 0- Ingen affiliation med ett företag, AoS: Competition economics and service strategy - Service and customer-oriented management, SDG 12 - Responsible Consumption and Production, PRJ, 1,5, AACSB year

Time: 2022

وصف الملف: application/pdf

Relation: http://hdl.handle.net/10227/489081; 85129325646

الاتاحة: http://hdl.handle.net/10227/489081

المؤلفون: Heinonen, Kristina, Strandvik, Tore

المساهمون: Marketing, Helsinki, CERS - Centre for Relationship Marketing and Service Management, Helsinki

مصطلحات موضوعية: 512 Business and Management, customer, pragmatism, experience, meaning, disruption, action, Customers and Relations, Services Marketing and Philosophy, KOTA2022, PREM2022_09, 2 - Hybrid open access publication channel, 1 - Self archived, http://hdl.handle.net/10227/507458, 0- Ingen av författarna har en utländsk affiliation, 1- Publicerad utomlands, 0- Ingen affiliation med ett företag, AoS: Competition economics and service strategy - Service and customer-oriented management, SDG 12 - Responsible Consumption and Production, SDG 3 - Good Health and Well-being, SDG 11 - Sustainable Cities and Communities, SDG 8 - Decent Work and Economic Growth, SDG 16 - Peace, Justice and Strong Institutions, PRJ, 1,0, AACSB year

Time: 2022

وصف الملف: application/pdf

Relation: http://hdl.handle.net/10227/507458; 85129271784

الاتاحة: http://hdl.handle.net/10227/507458

المؤلفون: Boshoff, Christo, Adeola, Ogechi, Hinson, Robert E., Heinonen, Kristina

المساهمون: Marketing, Helsinki, CERS - Centre for Relationship Marketing and Service Management, Helsinki

مصطلحات موضوعية: 512 Business and Management, Africa, culture, ecosystem service, financial behavior, conceptual, Ubuntu, empiricism, transformative, managerial relevance, experience-based research, Customers and Relations, Services Marketing and Philosophy, KOTA2022, PREM2022_09, 2 - Hybrid open access publication channel, 1 - Self archived, http://hdl.handle.net/10227/507460, 1- Minst en av författarna har en utländsk affiliation, 1- Publicerad utomlands, 0- Ingen affiliation med ett företag, AoS: Competition economics and service strategy - Service and customer-oriented management, SDG 12 - Responsible Consumption and Production, SDG 3 - Good Health and Well-being, SDG 11 - Sustainable Cities and Communities, SDG 8 - Decent Work and Economic Growth, PRJ, 1,0, AACSB year

Time: 2022

وصف الملف: application/pdf

Relation: http://hdl.handle.net/10227/507460; 85128673939

الاتاحة: http://hdl.handle.net/10227/507460

المؤلفون: Helkkula, Anu, Arnould, Eric

المساهمون: Marketing, Helsinki

مصطلحات موضوعية: Business, Markets and Societal Dynamics, marketing discipline, marketing theory, Customers and Relations, Marketing Effectiveness and Profitability, Marketing Logics and Strategizing, service-dominant logic, Consumer culture theory, Services Marketing and Philosophy, philosophy of science, cocreation of value, 512 Business and Management, cocreation, value, S-d logic, KOTA2022, PREM2022_extra, 2 - Hybrid open access publication channel, 1 - Self archived, http://hdl.handle.net/10227/535144, 0- Ingen av författarna har en utländsk affiliation, 1- Publicerad utomlands, 0- Ingen affiliation med ett företag, PRJ, 1,5, AACSB year

Time: 2022

وصف الملف: application/pdf

Relation: http://hdl.handle.net/10227/535144; 85143583521

الاتاحة: http://hdl.handle.net/10227/535144

المؤلفون: Ciuchita, Robert, Heller, Jonas, Köcher, Sarah, Köcher, Sören, Leclercq, Thomas, Sidaoui, Karim, Stead, Susan

المساهمون: Marketing, Helsinki, CERS - Centre for Relationship Marketing and Service Management, Helsinki

مصطلحات موضوعية: Customers and Relations, Services Marketing and Philosophy, 512 Business and Management, gamification, systematic literature review, activity theory, engagement, experience, loyalty, KOTA2022, PREM2022_06, 2 - Hybrid open access publication channel, 1 - Self archived, http://hdl.handle.net/10227/486370, 1- Minst en av författarna har en utländsk affiliation, 1- Publicerad utomlands, 0- Ingen affiliation med ett företag, AoS: Competition economics and service strategy - Service and customer-oriented management, SDG 12 - Responsible Consumption and Production, PRJ, 1,5, AACSB year

Time: 2022

وصف الملف: application/pdf

Relation: Ciuchita , R , Heller , J , Köcher , S , Köcher , S , Leclercq , T , Sidaoui , K & Stead , S 2022 , ' It is Really Not a Game : An Integrative Review of Gamification for Service Research ' , Journal of Service Research . https://doi.org/10.1177/10946705221076272; http://hdl.handle.net/10227/486370; 85129310768

الاتاحة: http://hdl.handle.net/10227/486370

المؤلفون: Grönroos, Christian

المساهمون: Marketing, Helsinki

مصطلحات موضوعية: 512 Business and Management, Public service organization, service logic, service quality, value process, value co-creation, Marketing Logics and Strategizing, Services Marketing and Philosophy, KOTA2018, PREM2018_12, 0 - Not open access, 1 - Self archived, https://helda.helsinki.fi/dhanken/handle/10227/406218, 0- Ingen av författarna har en utländsk affiliation, 1- Publicerad utomlands, 0- Ingen affiliation med ett företag

وصف الملف: application/pdf

Relation: 9827778; http://hdl.handle.net/10227/406218; 85054812099

الاتاحة: http://hdl.handle.net/10227/406218

المؤلفون: Talonen, Antti, Holmlund, Maria, Strandvik, Tore

المساهمون: Marketing, Helsinki

مصطلحات موضوعية: 512 Business and Management, Mutual insurance, Co-operative, Cooperative, Mental model, Pension insurance, Customer ownership, Marketing Logics and Strategizing, Business, Markets and Societal Dynamics, Services Marketing and Philosophy, KOTA2018, PREM0000, 0 - Not open access, 1 - Self archived, https://helda.helsinki.fi/dhanken/handle/10227/406234, 0- Ingen av författarna har en utländsk affiliation, 1- Publicerad utomlands, 0- Ingen affiliation med ett företag

وصف الملف: application/vnd.openxmlformats-officedocument.wordprocessingml.document

Relation: 8661338; http://hdl.handle.net/10227/406234; 85045436640; 000433120300001

الاتاحة: http://hdl.handle.net/10227/406234

المؤلفون: Grönroos, Christian

المساهمون: Parvatiyar, Atul, Sisodia, Rajendra, Marketing, Helsinki, CERS - Centre for Relationship Marketing and Service Management, Helsinki

مصطلحات موضوعية: Customers and Relations, Services Marketing and Philosophy, 512 Business and Management, KOTA2019, 0 - Not open access, 1 - Self archived, https://helda.helsinki.fi/dhanken/handle/10227/407407, 0- Ingen av författarna har en utländsk affiliation, 1- Publicerad utomlands, 0- Ingen affiliation med ett företag

وصف الملف: application/pdf

Relation: Handbook of Advances in Marketing in an Era of Disruptions; http://hdl.handle.net/10227/407407

الاتاحة: http://hdl.handle.net/10227/407407

المؤلفون: Virtanen, Henrik, Norrgrann, Anu

المساهمون: Marketing, Vaasa

مصطلحات موضوعية: 512 Business and Management, Business skills, 516 Educational sciences, Higher education, MOOC, Pedagogical development, Learning experience, Interaction, Learner engagement, Services Marketing and Philosophy, KOTA2020, PREM0000, 1 - Open access publication channel, 1 - Self archived, https://helda.helsinki.fi/dhanken/handle/10227/382284, 0- Ingen av författarna har en utländsk affiliation, 0- Publicerad i Finland, 0- Ingen affiliation med ett företag, AoS: Competition economics and service strategy - Service and customer-oriented management, SDG 9 - Industry, Innovation, and Infrastructure

وصف الملف: application/pdf

Relation: http://hdl.handle.net/10227/382284

الاتاحة: http://hdl.handle.net/10227/382284

المؤلفون: Virtanen, Henrik, Norrgrann, Anu

المساهمون: Marketing, Vaasa

مصطلحات موضوعية: 512 Business and Management, Business skills, 516 Educational sciences, Higher education, MOOC, Pedagogical development, Learning experience, Interaction, Learner engagement, Services Marketing and Philosophy, KOTA2020, PREM0000, 1 - Open access publication channel, 1 - Self archived, https://helda.helsinki.fi/dhanken/handle/10227/382284, 0- Ingen av författarna har en utländsk affiliation, 0- Publicerad i Finland, 0- Ingen affiliation med ett företag, AoS: Competition economics and service strategy - Service and customer-oriented management, SDG 9 - Industry, Innovation, and Infrastructure, edu, socio

Relation: http://njb.fi/wp-content/uploads/2020/12/2_3-20_Virtanen_Norrgrann.pdf; http://hdl.handle.net/10227/382284

الاتاحة: http://njb.fi/wp-content/uploads/2020/12/2_3-20_Virtanen_Norrgrann.pdf
http://hdl.handle.net/10227/382284

المؤلفون: Pura, Minna, Liewendahl, Helena, Fred, Marianne

المساهمون: Företagsledning och organisation, Helsingfors, CERS - Centre for Relationship Marketing and Service Management, Helsingfors, Marknadsföring, Helsingfors

مصطلحات موضوعية: 512 Företagsekonomi, sutainability, food, innovation, distribution, Rural livelihoods, Services Marketing and Philosophy, KOTA2019, 1 - Open access publikationskanal, 1 - Parallellpublicerad, https://helda.helsinki.fi/dhanken/handle/10227/304427, 0 -Ingen av författarna har en utländsk affiliation, 0- Publicerad i Finland, 1- Minst en av författarna är affilierad vid ett företag

وصف الملف: application/pdf

Relation: Serie R: Rapporter; http://hdl.handle.net/10227/304427

الاتاحة: http://hdl.handle.net/10227/304427

المؤلفون: Heinonen, Kristina, Medberg, Gustav

المساهمون: Marketing, Helsinki

مصطلحات موضوعية: Services Marketing and Philosophy, Qualitative research, Ethnography, Netnography, Service research, Method, Internet research, 512 Business and Management, KOTA2018, PREM2018_10, 2 - Hybrid open access publication channel, 1 - Self archived, 0- Ingen av författarna har en utländsk affiliation, 1- Publicerad utomlands, 0- Ingen affiliation med ett företag

وصف الملف: application/pdf

Relation: https://doi.org/10.1108/JSM-08-2017-0294; Journal of Services Marketing; Heinonen , K & Medberg , G 2018 , ' Netnography as a tool for understanding customers : implications for service research and practice ' , Journal of Services Marketing , vol. 32 , no. 6 , pp. 657-679 . https://doi.org/10.1108/JSM-08-2017-0294; PURE: 9714622; PURE UUID: 91dc05e7-e0cc-4613-a808-a0e37ab5dc12; Scopus: 85053472246; ORCID: /0000-0002-3177-4776/work/91717287; http://hdl.handle.net/10227/198777

الاتاحة: http://hdl.handle.net/10227/198777

المؤلفون: Heinonen, Kristina, Medberg, Gustav

المساهمون: Hanken School of Economics, Marketing, Helsinki

مصطلحات موضوعية: Services Marketing and Philosophy, Qualitative research, Ethnography, Netnography, Service research, Method, Internet research, 512 Business and Management, KOTA2018, PREM2018_10, 2 - Hybrid open access publication channel, 1 - Self archived, 0- Ingen av författarna har en utländsk affiliation, 1- Publicerad utomlands, 0- Ingen affiliation med ett företag

وصف الملف: application/pdf

Relation: Journal of Services Marketing; Heinonen , K & Medberg , G 2018 , ' Netnography as a tool for understanding customers : implications for service research and practice ' , Journal of Services Marketing , vol. 32 , no. 6 , pp. 657-679 . https://doi.org/10.1108/JSM-08-2017-0294; https://doi.org/10.1108/JSM-08-2017-0294; PURE: 9714622; PURE UUID: 91dc05e7-e0cc-4613-a808-a0e37ab5dc12; Scopus: 85053472246; ORCID: /0000-0002-3177-4776/work/91717287

الاتاحة: https://doi.org/10.1108/JSM-08-2017-0294