المؤلفون: Sahhar, Yasin, Loohuis, Raymond, Henseler, Jörg

المصدر: Journal of Service Theory and Practice, 2023, Vol. 33, Issue 7, pp. 94-115.

URL الوصول: http://www.emeraldinsight.com/doi/10.1108/JSTP-03-2023-0077

المؤلفون: Sahhar, Yasin, author, Loohuis, Raymond, author, Henseler, Jörg, author

المصدر: Contemporary Approaches Studying Customer Experience in Tourism Research

URL الوصول: http://www.emeraldinsight.com/doi/10.1108/978-1-80117-632-320221005

المؤلفون: Sahhar, Yasin, Loohuis, Raymond

المصدر: European Journal of Marketing, 2022, Vol. 56, Issue 13, pp. 105-136.

URL الوصول: http://www.emeraldinsight.com/doi/10.1108/EJM-04-2020-0313

المؤلفون: Sahhar, Yasin, Loohuis, Raymond, Henseler, Jörg

المساهمون: Information Management Research Center (MagIC) - NOVA Information Management School, NOVA Information Management School (NOVA IMS), RUN

مصطلحات موضوعية: Experience, Hermeneutics, Autohermeneutic phenomenology, Phenomenology, self-observation, journeys

وصف الملف: application/pdf

Relation: 978-1-80117-633-0; PURE: 45815920

الاتاحة: http://hdl.handle.net/10362/142878

المؤلفون: Sahhar, Yasin, Loohuis, Raymond, Henseler, Jörg

المصدر: Journal of Service Theory and Practice, 2021, Vol. 31, Issue 3, pp. 366-395.

URL الوصول: http://www.emeraldinsight.com/doi/10.1108/JSTP-06-2020-0118

المؤلفون: Khusainova, Rushana, Sahhar, Yasin, de Jong, Ad

المصدر: Handbook of Teaching and Learning at Business Schools ; ISBN 9781789907476 9781789907469

الاتاحة: http://dx.doi.org/10.4337/9781789907476.00020
https://china.elgaronline.com/view/edcoll/9781789907469/9781789907469.00020.xml
https://china.elgaronline.com/view/edcoll/9781789907469/9781789907469.xml

المؤلفون: Sahhar, Yasin, Loohuis, Raymond, Henseler, Jörg, Gummesson, Evert, Mele, Cristina, Polese, Francesco

المساهمون: Entrepreneurship, Techonology, Management, Product-Market Relations

المصدر: The 2021 Naples Forum on Service: A Service Lens on Changing Business and Society
The 2021 Naples Forum on Service

URL الوصول: https://explore.openaire.eu/search/publication?articleId=narcis______::659e1ca688c7616385d9713f7719dade
https://research.utwente.nl/en/publications/illuminating-experiences-inception-and-evolvement-an-autohermeneutic-phenomenological-inquiry(0680aed8-3307-4cd2-b23c-ce2ca13db895).html

المؤلفون: van Strien, Jeroen, Sahhar, Yasin, van Fenema, Paul C., Gummesson, Evert, Mele, Cristina, Polese, Francesco

المساهمون: Entrepreneurship, Technology, Management

المصدر: The 2021 Naples Forum on Service: A Service Lens on Changing Business and Society
The 2021 Naples Forum on Service

URL الوصول: https://explore.openaire.eu/search/publication?articleId=narcis______::c2f1be9c5f5efcf803e7be8e17e8a39a
https://research.utwente.nl/en/publications/db5cadb6-c18f-47f3-8293-5be056e7478f

المؤلفون: Sahhar, Yasin, Loohuis, Raymond, Henseler, Jörg

المساهمون: Information Management Research Center (MagIC) - NOVA Information Management School, NOVA Information Management School (NOVA IMS), NOVA IMS Research and Development Center (MagIC)

المصدر: Repositório Científico de Acesso Aberto de Portugal
Repositório Científico de Acesso Aberto de Portugal (RCAAP)
instacron:RCAAP

مصطلحات موضوعية: Strategy and Management, Customer journey, B2B knowledge-intensive services, Dyadic perspective, Critical events, Customer service experience management, Ethnographic study

URL الوصول: https://explore.openaire.eu/search/publication?articleId=dedup_wf_001::b68fec6e7a3941e13ab385565e8261c0
https://hdl.handle.net/10362/111517

المؤلفون: Sahhar, Yasin, Loohuis, Raymond, Henseler, Jörg

المساهمون: Information Management Research Center (MagIC) - NOVA Information Management School, NOVA Information Management School (NOVA IMS), RUN

مصطلحات موضوعية: Customer experience, Customer experience management, GraphEx, Multidimensionality, Practices, Strategy and Management

وصف الملف: application/pdf

Relation: 2055-6225; PURE: 73620728

الاتاحة: http://hdl.handle.net/10362/160660

المؤلفون: Sahhar, Yasin, Loohuis, Raymond, Henseler, Jörg

المصدر: Journal of Service Theory and Practice; December 2022, Vol. 33 Issue: 7 p94-115, 22p

المؤلفون: Sahhar, Yasin, Loohuis, Raymond, Henseler, Jörg, Gummesson, Evert, Mele, Cristina, Polese, Francesco

المساهمون: NIKOS Department for Entrepreneurship, Strategy, and Innovation Management, Product-Market Relations

المصدر: Service Dominant Logic, Network and Systems Theory and Service Science: Integrating three Perspectives for a New Service Agenda

مصطلحات موضوعية: Activities for service value experience facilitation and destruction, Service value experience, Micro dynamics, Customer journey, Knowledge intensive consultancy and training firms, Ethnographic study

URL الوصول: https://explore.openaire.eu/search/publication?articleId=narcis______::f426b707a87be084cab16c422e52da08
https://research.utwente.nl/en/publications/how-service-providers-manage-the-customers-service-value-experience-throughout-the-customer-journey-a-multiple-ethnographic-study(012c06f8-e747-4882-b1df-0d26bb06b0aa).html

المؤلفون: Van Fenema, Paul C.¹ (AUTHOR), Sahhar, Yasin² (AUTHOR)

المصدر: Academy of Management Annual Meeting Proceedings. 2024, Vol. 2024 Issue 1, pN.PAG-N.PAG. 1p.

المؤلفون: Sahhar, Yasin, Loohuis, Raymond, Henseler, Jörg

المساهمون: Information Management Research Center (MagIC) - NOVA Information Management School, NOVA Information Management School (NOVA IMS), RUN

مصطلحات موضوعية: B2B knowledge-intensive services, Critical events, Customer journey, Customer service experience management, Dyadic perspective, Ethnographic study, Strategy and Management

وصف الملف: application/pdf

Relation: 2055-6225; PURE: 27941737

الاتاحة: http://hdl.handle.net/10362/111517