نتائج البحث - "SERVQUAL method"

المصدر: Jurnal Manajemen; Vol. 11 No. 1 (2024): Jurnal Manajemen Vol 11 No 1 Februari 2024; 154-158 ; 3046-4617 ; 1410-9247 ; 10.37817/jurnalmanajemen.v11i1

مصطلحات موضوعية: kualitas pelayanan, jasa transportasi, servqual method gap 5. Diagram kartesius

وصف الملف: application/pdf

Relation: http://journals.upi-yai.ac.id/index.php/Jurnalmanajemen/article/view/3881/2951; http://journals.upi-yai.ac.id/index.php/Jurnalmanajemen/article/view/3881

الاتاحة: http://journals.upi-yai.ac.id/index.php/Jurnalmanajemen/article/view/3881
https://doi.org/10.37817/jurnalmanajemen.v11i1.3881

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4

Academic Journal

Analysis of the Level of Satisfaction with the Quality of Clinical Services Using the Servqual Method

المؤلفون: Ibrahim, Ali, Fitriani, Lesa, Ruskan, Endang Lestari, Sevtiyuni, Putri Eka, Suarli, Pacu Putra

المصدر: JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING; Vol. 7 No. 2 (2024): Vol. 7 No. 2 (2024): Issues January 2024; 385-396 ; 2549-6255 ; 2549-6247 ; 10.31289/jite.v7i2

مصطلحات موضوعية: Service Quality, Satisfaction Level, Servqual Method

وصف الملف: application/pdf

Relation: http://ojs.uma.ac.id/index.php/jite/article/view/11171/5428; http://ojs.uma.ac.id/index.php/jite/article/view/11171

الاتاحة: http://ojs.uma.ac.id/index.php/jite/article/view/11171

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5

Academic Journal

Analysis of Service Quality on Customer Satisfaction with Gap-Servqual Method and Importance Performance Analysis

المؤلفون: Santoso, Cindi Adelia, Riyanto, Dicky Wisnu Usdek, Nurjannah, Dewi

المصدر: Business Innovation Management and Entrepreneurship Journal ; Vol. 3 No. 01 (2024): APRIL; 59-77 ; 3021-8292

مصطلحات موضوعية: Service Quality, Customer Satisfaction, SERVQUAL Method, Importance Performance Analysis

وصف الملف: application/pdf

Relation: https://ejournal.umm.ac.id/index.php/bimantara/article/view/33611/14560; https://ejournal.umm.ac.id/index.php/bimantara/article/view/33611

الاتاحة: https://ejournal.umm.ac.id/index.php/bimantara/article/view/33611

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6

Academic Journal

EVALUATION OF SERVICE QUALITY MEASUREMENT USING THE MODIFIED SERVQUAL METHOD - CASE STUDY ON THE BASIS OF MOTOROL COMPANY

المؤلفون: Mariusz Niekurzak, Ewa Kubińska-Jabcoń, Bartłomiej Sroka

المصدر: International Journal for Quality Research, Vol 16, Iss 4, Pp 1179-1196 (2022)

مصطلحات موضوعية: service quality, quality management, servqual method, Management. Industrial management, HD28-70

وصف الملف: electronic resource

Relation: http://ijqr.net/journal/v16-n4/14.pdf; https://doaj.org/toc/1800-6450; https://doaj.org/toc/1800-7473

URL الوصول: https://doaj.org/article/7e5e09b5cc554b37b3eac287216690f8

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7

Academic Journal

ASSESSMENT OF THE QUALITY OF SHARED MICROMOBILITY SERVICES ON THE EXAMPLE OF THE ELECTRIC SCOOTER MARKET IN POLAND

المؤلفون: Monika Hamerska, Monika Ziółko, Patryk Stawiarski

المصدر: International Journal for Quality Research, Vol 16, Iss 1, Pp 19-34 (2022)

مصطلحات موضوعية: electric scooters sharing, shared micromobility, kano model, servqual method, service quality, customers satisfaction, Management. Industrial management, HD28-70

وصف الملف: electronic resource

Relation: http://ijqr.net/journal/v16-n1/2.pdf; https://doaj.org/toc/1800-6450; https://doaj.org/toc/1800-7473

URL الوصول: https://doaj.org/article/61ad0c012c0c464fad98dc57a7577df0

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8

Academic Journal

Swamedikasi di Apotek MK: Studi Kepuasan Konsumen

المؤلفون: Maulina, Estu Varesya, Ratnasari, Diah, Yunitasari, Norainny

المصدر: Jurnal Pharmascience; Vol 10, No 2 (2023): Jurnal Pharmascience; 223-234 ; 2460-9560 ; 2355-5386

مصطلحات موضوعية: Satisfaction Survey, Pharmacy Service, Non-prescription Service, Servqual Method, Purposive Sampling

وصف الملف: application/pdf

Relation: https://ppjp.ulm.ac.id/journal/index.php/pharmascience/article/view/15107/9546; https://ppjp.ulm.ac.id/journal/index.php/pharmascience/article/view/15107

الاتاحة: https://ppjp.ulm.ac.id/journal/index.php/pharmascience/article/view/15107
https://doi.org/10.20527/jps.v10i2.15107

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9

Academic Journal

Analysis of Employee Satisfaction with Helpdesk Websites using Service Quality in Construction Companies

المؤلفون: Fadilah, Muhamad Raka, Handrianto, Yopi

المصدر: Information Technology and Systems; Vol. 1 No. 1 (2023): November 2023; 12-25 ; 3031-1187 ; 10.58777/its.v1i1

مصطلحات موضوعية: Applications, Employees, Helpdesk, Servqual Method

وصف الملف: application/pdf

Relation: https://sanscientific.com/journal/index.php/its/article/view/91/291; https://sanscientific.com/journal/index.php/its/article/view/91

الاتاحة: https://sanscientific.com/journal/index.php/its/article/view/91
https://doi.org/10.58777/its.v1i1.91

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10

Academic Journal

An analysis of customer satisfaction on employee professionalism: a comparison between Islamic and conventional banks in Malaysia

المؤلفون: Kamarudin, Ainatul Aqilah, Kassim, Salina

المصدر: Journal of Islamic Marketing, 2020, Vol. 12, Issue 9, pp. 1854-1871.

URL الوصول: http://www.emeraldinsight.com/doi/10.1108/JIMA-03-2020-0063

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11

Academic Journal

The impact of the level of customer satisfaction on the quality of e-commerce services

المؤلفون: Gajewska, Teresa, Zimon, Dominik, Kaczor, Grzegorz, Madzík, Peter

المصدر: International Journal of Productivity and Performance Management, 2019, Vol. 69, Issue 4, pp. 666-684.

URL الوصول: http://www.emeraldinsight.com/doi/10.1108/IJPPM-01-2019-0018

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12

Academic Journal

User Satisfaction Analysis f Service Quality Of Dapodik Applications (Educational Data) Using Servqual Method

المؤلفون: Rizki Novendra, Nizwardi Jalinus, Waskito Waskito, Afriansyah Afriansyah, Anna Rasfira

المصدر: Journal of Applied Engineering and Technological Science, Vol 3, Iss 2 (2022)

مصطلحات موضوعية: Dapodik, Servqual Method, User Satisfaction, Engineering (General). Civil engineering (General), TA1-2040, Technology (General), T1-995

وصف الملف: electronic resource

Relation: https://journal.yrpipku.com/index.php/jaets/article/view/790; https://doaj.org/toc/2715-6087; https://doaj.org/toc/2715-6079

URL الوصول: https://doaj.org/article/0b1fef27a4f94792a50f06a9e366bd50

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13

Academic Journal

Designing The Proposed Improvement of TIX ID Online Cinema Ticket Purchase Service Quality

المؤلفون: Julya Ditazha, Eko Pujiyanto, I Wayan Suletra

المصدر: Jurnal Ilmiah Teknik Industri, Vol 19, Iss 2, Pp 167-175 (2020)

مصطلحات موضوعية: service quality, tix id, pls-sem, servqual method, Industrial engineering. Management engineering, T55.4-60.8

وصف الملف: electronic resource

Relation: http://journals.ums.ac.id/index.php/jiti/article/view/11540; https://doaj.org/toc/1412-6869; https://doaj.org/toc/2460-4038

URL الوصول: https://doaj.org/article/bbf663ebb92f4e33aa40fd118e75a6d1

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14

Academic Journal

ANALYSIS OF HOSPITALIZATION SERVICE QUALITY ON THE INPATIENTS OF MUTIARA BUNDA MALANG MATERNITY HOSPITAL USING SERVQUAL AND KANO MODELS

المؤلفون: Kristina, Fathorrahman, Karnawati T.A.

المصدر: Russian Journal of Agricultural and Socio-Economic Sciences, Vol 100, Iss 4, Pp 92-98 (2020)

مصطلحات موضوعية: service quality, servqual method, kano method, Agriculture (General), S1-972

وصف الملف: electronic resource

Relation: https://rjoas.com/issue-2020-04/article_13.pdf; https://doaj.org/toc/2226-1184

URL الوصول: https://doaj.org/article/9afd0f83533947b59937170b770f69a6

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15

Academic Journal

Analysis of Transjakarta Service Performance on the Cibubur-BKN by Servqual Method

المؤلفون: Firdaus, Hendy Yusman, Isradi, Muhammad, Prasetijo, Joewono, Rifqi, Muhammad, Halim, Hasmar

مصطلحات موضوعية: service quality, servqual method, Transjakarta Cibubur-BKN, bus performance

Relation: https://doi.org/10.5281/zenodo.6542036; https://doi.org/10.5281/zenodo.6542037; oai:zenodo.org:6542037

الاتاحة: https://doi.org/10.5281/zenodo.6542037

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16

Academic Journal

Analisis Kualitas Pelayanan Jasa Rumah Makan Tahu Pong Dan Mie Keriting Brumbungan Dengan Metode Servqual

المؤلفون: Hamdoko, Devina Nathania, Kusdiartini, Veronica

المصدر: Jurnal Ekonomi, Manajemen Akuntansi dan Perpajakan (Jemap); Vol 5, No 1: April 2022; 1-25 ; JEMAP; Vol 5, No 1: April 2022; 1-25 ; 2622-612X ; 10.24167/jemap.v5i1

مصطلحات موضوعية: Service Quality, Servqual Method, Importance Performance Analysis

وصف الملف: application/pdf

Relation: http://journal.unika.ac.id/index.php/jemap/article/view/3313/pdf; http://journal.unika.ac.id/index.php/jemap/article/view/3313

الاتاحة: http://journal.unika.ac.id/index.php/jemap/article/view/3313
https://doi.org/10.24167/jemap.v5i1.3313

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17

Academic Journal

Optimalisasi Kepuasan Konsumen Indomaret Melalui Analisis Service Quality (Servqual): (Studi Kasus Indomaret Wilayah Magelang)

المصدر: Entrepreneur: Jurnal Bisnis Manajemen dan Kewirausahaan; Vol. 3 No. 1 (2022): Januari; 406-416 ; 2776-2483 ; 2723-1941

مصطلحات موضوعية: Service Quality, Indomaret Customer Satisfaction, Servqual Method

وصف الملف: application/pdf

Relation: https://ejournal.unma.ac.id/index.php/entrepreneur/article/view/1535/1167; https://ejournal.unma.ac.id/index.php/entrepreneur/article/view/1535

الاتاحة: https://ejournal.unma.ac.id/index.php/entrepreneur/article/view/1535

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18

Academic Journal

Analysis of Service Quality on DANA based on customer point of view in Bandung area using Servqual Method and Kano Model ; Analisis Service Quality pada Aplikasi DANA berdasarkan Sudut Pandang Pelanggan di Daerah Bandung Menggunakan Metode Servqual dan Model Kano

المؤلفون: Silalahi, Bob Simon, Kaunang, Fergie Joanda

المصدر: TeIKa; Vol. 12 No. 02 (2022): TeIKa: October 2022; 121-133 ; TeIKa; Vol 12 No 02 (2022): TeIKa: Oktober 2022; 121-133 ; 2338-5979 ; 1979-6439 ; 10.36342/teika.v12i02

مصطلحات موضوعية: Metode Servqual, Model Kano, Dana, Service Quality, E-wallet, Servqual Method, Kano Model