المؤلفون: Zhou, Zhiping^1,2 (AUTHOR) zhouzp@hfut.edu.cn, Ren, Jing¹ (AUTHOR), Liu, Xinbao^1,2 (AUTHOR), Pardalos, Panos M.^3,4 (AUTHOR)

المصدر: International Journal of Production Research. Oct2024, Vol. 62 Issue 20, p7486-7503. 18p.

مصطلحات موضوعية: *QUALITY of service, *NEW product development, *PRODUCT quality, *MANUFACTURING processes, RESEARCH personnel

المؤلفون: Oliveira, Eduardo¹ (AUTHOR) eaoliveira@fep.up.pt

المصدر: Journal of Marketing Management. Feb2024, Vol. 40 Issue 1/2, p129-150. 22p.

مصطلحات موضوعية: *QUALITY of service, *CONSUMERS, SURFACE analysis

المؤلفون: Song, Ho Jun¹ (AUTHOR) lila951206@skku.edu, Shin, Nina² (AUTHOR) ninashin@sejong.ac.kr, Koo, Hyun Mo¹ (AUTHOR) davil9399@naver.com, Shin, Wan Seon³ (AUTHOR) wsshin@skku.edu

المصدر: International Journal of Quality & Reliability Management. 2025, Vol. 42 Issue 2, p504-526. 23p.

مصطلحات موضوعية: *QUALITY of service, *COVID-19 pandemic, *TELECOMMUNICATIONS services, *CUSTOMER satisfaction, *CUSTOMER loyalty, TELECOMMUNICATION security

المؤلفون: Ab. Karim, Siti Nurbaya¹ (AUTHOR) sitin977@uitm.edu.my, Mustafa, Masria¹ (AUTHOR), Haron, Suria² (AUTHOR), Rusli, Rusdi¹ (AUTHOR)

المصدر: Transportation Planning & Technology. Feb2025, Vol. 48 Issue 1, p131-152. 22p.

مصطلحات موضوعية: *QUALITY of service, RAILROAD passenger cars, STATISTICAL models, RAILROAD stations, FACTOR analysis

المؤلفون: ROZLAN, NOR AZREEN¹, SANI, AMIZATULHAWA MAT¹ amizatulhawa@utem.edu.my, NIZAM, NURUL ZARIRAH¹, KAMARUDIN, NURHAYATI¹, ABDULLAH, MARIAM MIRI¹, OSMAN, AZIM AZUAN²

المصدر: International Journal of Economics & Management. Dec2024, Vol. 18 Issue 3, p407-423. 17p.

مصطلحات موضوعية: *CONSUMER behavior, *QUALITY of service, *PRICE sensitivity, *TIME-based pricing, *SMALL business, *HOUSE brands

المؤلفون: Medler-Liraz, Hana¹ (AUTHOR) hanamedl@mta.ac.il, Seger-Guttmann, Tali² (AUTHOR) talis@ruppin.ac.il

المصدر: Journal of Services Marketing. 2025, Vol. 39 Issue 2, p154-164. 11p.

مصطلحات موضوعية: *QUALITY of service, *RESTAURANT customer services, *CONSUMERS, *TIPS & tipping (Gratuities), FLIRTING, HOSPITALITY

المؤلفون: Greiner, Daphne¹ (AUTHOR) Daphne.Greiner@univ-paris1.fr, Lemoine, Jean-François² (AUTHOR) jean-francois.lemoine@univ-paris1.fr

المصدر: Journal of Services Marketing. 2025, Vol. 39 Issue 2, p76-94. 19p.

مصطلحات موضوعية: *CUSTOMER satisfaction, *QUALITY of service, *ARTIFICIAL intelligence, PHASES of matter, SEMI-structured interviews

المؤلفون: Adeel Ahmed, Dr. Syed (AUTHOR), Ruth, David (AUTHOR)

المصدر: Performance Improvement. Dec2024, Vol. 63 Issue 2, p58-61. 4p.

مصطلحات موضوعية: *QUALITY of service, *CUSTOMER satisfaction, *TOTAL quality management, *SMALL business, ISO 9000 Series Standards

المؤلفون: Zhao, Cong¹ (AUTHOR) zhaocong86@hotmail.com

المصدر: Total Quality Management & Business Excellence. Jan2025, Vol. 36 Issue 1/2, p59-77. 19p.

مصطلحات موضوعية: *QUALITY of service, *BANK customers, *CONSUMERS, *MICROECONOMICS, *RETAIL banking, STRUCTURAL equation modeling

المؤلفون: Park, Sang-June¹ (AUTHOR), Yi, Youjae² (AUTHOR) youjae@snu.ac.kr

المصدر: Total Quality Management & Business Excellence. Dec2024, Vol. 35 Issue 15/16, p1900-1913. 14p.

مصطلحات موضوعية: *QUALITY of service, *CONSUMERS' reviews, *CUSTOMER satisfaction, *MARKETING models, *CONSUMERS

المؤلفون: Rasoolimanesh, S. Mostafa^1,2 (AUTHOR) rasooli1352@yahoo.com, Gannon, Martin³ (AUTHOR), Taheri, Babak⁴ (AUTHOR), Mikulić, Josip⁵ (AUTHOR)

المصدر: Journal of Travel Research. Feb2025, Vol. 64 Issue 2, p462-484. 23p.

مصطلحات موضوعية: *QUALITY of service, *TRAVEL agents, *INSURANCE brokers, *CONSUMERS, TOURISM research, BETRAYAL

المؤلفون: Kapoor, Ashwarya¹ (AUTHOR) ashwaryakapoor@yahoo.com, Sindwani, Rajiv¹ (AUTHOR), Goel, Manisha¹ (AUTHOR)

المصدر: Journal of Financial Services Marketing. Dec2024, Vol. 29 Issue 4, p1524-1541. 18p.

مصطلحات موضوعية: *BRAND loyalty, *QUALITY of service, *ELECTRONIC wallets, *BRAND image, *CUSTOMER loyalty, STRUCTURAL equation modeling

المؤلفون: Pataraia, Nino¹ (AUTHOR), Jinchveladze, Tamar¹ (AUTHOR), Magalashvili, Tamar¹ (AUTHOR) tamar.magalashvili@iliauni.edu.ge

المصدر: Journal of Nonprofit & Public Sector Marketing. Jan-Mar2025, Vol. 37 Issue 1, p105-132. 28p.

مصطلحات موضوعية: *QUALITY of service, *ONE-way analysis of variance, *PUBLIC sector, *PERCEIVED quality, CITIZENS, QUALITY factor

المؤلفون: Gursoy, Dogan¹ (AUTHOR) dgursoy@wsu.edu, Cai, Ruiying² (AUTHOR) ruiying.cai@wsu.edu

المصدر: International Journal of Contemporary Hospitality Management. 2025, Vol. 37 Issue 1, p1-17. 17p.

مصطلحات موضوعية: *QUALITY of service, *ORGANIZATIONAL behavior, *ARTIFICIAL intelligence, *TOURISM, TRUST

المؤلفون: Yin, Yunqiang¹ (AUTHOR), Li, Dongwei¹ (AUTHOR), Wang, Dujuan² (AUTHOR) djwang@scu.edu.cn, Yu, Yugang³ (AUTHOR), Cheng, T. C. E.⁴ (AUTHOR)

المصدر: Naval Research Logistics. Dec2024, p1. 32p. 8 Illustrations.

مصطلحات موضوعية: *QUALITY of service, *DRONE aircraft delivery, *OPERATING costs, *TRANSPORTATION costs, *CUSTOMER satisfaction

المؤلفون: Huo, Jiale¹ (AUTHOR), Gong, Le² (AUTHOR) 2101111008@gsm.pku.edu.cn, Xi, Yue³ (AUTHOR), Chen, Yinjiao⁴ (AUTHOR), Chen, Danni⁵ (AUTHOR), Yang, Qiang⁶ (AUTHOR)

المصدر: Journal of Travel & Tourism Marketing. Jan2025, Vol. 42 Issue 1, p1-19. 19p.

مصطلحات موضوعية: *QUALITY of service, *CONSUMER behavior, *TOURISM, *HOSPITALITY industry, *EMPLOYEE participation in management, ROBOT design & construction

المؤلفون: Boutaleb, Okkacha¹ okkacha.boutaleb@univ-mascara.dz, Boudjourfa, Benasser¹ benasser@gmail.com, Benlebbad, Mohammed¹ Lebbad29@yahoo.fr

المصدر: HOLISTICA: Journal of Business & Public Administration. Dec2024, Vol. 15 Issue 2, p142-156. 15p.

مصطلحات موضوعية: *INTERNAL auditing, *QUALITY of service, *INFORMATION storage & retrieval systems, *PROFITABILITY

مصطلحات جغرافية: ALGERIA

المؤلفون: Maki, Fukumi¹ (AUTHOR), Sano, Kaede² (AUTHOR) kaede@wakayama-u.ac.jp, Sun, Hao² (AUTHOR)

المصدر: Journal of Quality Assurance in Hospitality & Tourism. Jan2025, p1-24. 24p. 2 Illustrations.

مصطلحات موضوعية: *QUALITY of service, *POWER (Social sciences), *RISK aversion, INTERNATIONAL tourism, TOURISTS

المؤلفون: Lim, Juhwan¹ (AUTHOR) jhlim90@ksu.edu, Lee, Minwoo² (AUTHOR), Jang, Jichul¹ (AUTHOR)

المصدر: Journal of Quality Assurance in Hospitality & Tourism. Dec2024, p1-22. 22p. 5 Illustrations.

مصطلحات موضوعية: *QUALITY of service, *DATA analytics, *CUSTOMER satisfaction, QUALITY factor, AIR travelers

المؤلفون: Pitka, Pavle¹ (AUTHOR), Kovačević, Tatjana² (AUTHOR) savkovic.t@uns.ac.rs, Simeunović, Milan³ (AUTHOR), Simeunović, Milja¹ (AUTHOR), Jović, Andrijana⁴ (AUTHOR)

المصدر: Transport. Dec2024, Vol. 177 Issue 7, p457-466. 10p.

مصطلحات موضوعية: *QUALITY of service, *FREIGHT & freightage, *QUALITY control, *DECISION making, *TOTAL quality management