المؤلفون: Максим Ігорович Дьяченко, Андрій Анатолійович Роскладка

المصدر: Автоматизация технологических и бизнес-процессов, Vol 16, Iss 3, Pp 77-83 (2024)

مصطلحات موضوعية: технічна підтримка, kpi, метрики, показники якості, прийняття рішень, itil, itsm, Automation, T59.5

وصف الملف: electronic resource

Relation: https://journals.ontu.edu.ua/index.php/atbp/article/view/2833; https://doaj.org/toc/2312-3125; https://doaj.org/toc/2312-931X

URL الوصول: https://doaj.org/article/24cde907d4a843b3b442f4b3c61523ba

المؤلفون: Anca-Elena IORGA, Bogdan-Costel MOCANU, Florin POP

المصدر: Revista Română de Informatică și Automatică, Vol 34, Iss 3, Pp 91-104 (2024)

مصطلحات موضوعية: digital transformation, digital workplace, key performance indicators, itil processes, success recipe, Automation, T59.5, Information technology, T58.5-58.64

وصف الملف: electronic resource

Relation: https://rria.ici.ro/documents/1207/art._Iorga_Mocanu_Pop.pdf; https://doaj.org/toc/1220-1758; https://doaj.org/toc/1841-4303

URL الوصول: https://doaj.org/article/c1bb4781126e42f4b83b4b28162c28d1

المؤلفون: Santosa, Iqbal, Mulyana, Rahmat, Doktorand

المصدر: JOIV: International Journal on Informatics Visualization. 07(1):30-36

مصطلحات موضوعية: Enterprise Architecture, ITIL 4, IT Service Management, TOGAF., data- och systemvetenskap, Computer and Systems Sciences

وصف الملف: electronic

URL الوصول: https://urn.kb.se/resolve?urn=urn:nbn:se:su:diva-216546
https://doi.org/10.30630/joiv.7.1.1590
https://su.diva-portal.org/smash/get/diva2:1751604/FULLTEXT01.pdf

المؤلفون: Dmitry V. Vasiliev

المصدر: Археология евразийских степей, Vol 2, Pp 64-69 (2024)

مصطلحات موضوعية: archaeology, volga delta, volga trade route, samosdelka settlement, al-bayda, sarkel, sarygshin, itil, nomadic headquarter, transgression, caspian sea, Archaeology, CC1-960

وصف الملف: electronic resource

Relation: https://www.evrazstep.ru/index.php/aes/article/view/1234; https://doaj.org/toc/2587-6112; https://doaj.org/toc/2618-9488

URL الوصول: https://doaj.org/article/9072ed34facb4bb190829606eb1a93cf

المؤلفون: Wilken, Jim, Guckenberger, Lasse, Löser, Nico, Rittelmeyer, Jack Daniel, Richter, Henning, Sandkuhl, Kurt, 1963

المصدر: Companion Proceedings of the 17th IFIP WG Working Conference on the Practice of Enterprise Modeling Forum, M4S, FACETE, AEM, Tools and Demos, Stockholm, Sweden, December , 2024 CEUR Workshop Proceedings.

مصطلحات موضوعية: itsVALUE, value stream modeling, value streams, ADOxx, ITIL, case study, semi-structured interview, balanced scorecard

وصف الملف: print

URL الوصول: https://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-66866
https://ceur-ws.org/Vol-3855/forum15.pdf

المؤلفون: Arya Pratama, Wella Wella

المصدر: JuTISI (Jurnal Teknik Informatika dan Sistem Informasi), Vol 10, Iss 2, Pp 229 – 242-229 – 242 (2024)

مصطلحات موضوعية: itil v3, maturity level, service operation, Electronic computers. Computer science, QA75.5-76.95, Technology

وصف الملف: electronic resource

Relation: https://journal.maranatha.edu/index.php/jutisi/article/view/8320; https://doaj.org/toc/2443-2210; https://doaj.org/toc/2443-2229

URL الوصول: https://doaj.org/article/4f43940812be4f369d597255a220cc1e

المؤلفون: Santos, Sofia Barreto de Melo Guimarães dos

المساهمون: Correia, Maria Helena Gonçalves da Silva, Veritati - Repositório Institucional da Universidade Católica Portuguesa

مصطلحات موضوعية: ITIL framework, ITIL framework processes, ITIL service management, ITIL framework best-practices, ServiceNow, Domínio/Área Científica::Ciências Sociais::Economia e Gestão

وصف الملف: application/pdf

الاتاحة: http://hdl.handle.net/10400.14/42634

المؤلفون: David Cannon, Erika Flora

Resource Type: eBook.

الموضوعات: Electronic data processing personnel--Certification--Study guides, Information technology--Management--Examinations--Study guides, ITIL (Information technology management standard)--Examinations--Study guides

Categories: BUSINESS & ECONOMICS / General, BUSINESS & ECONOMICS / Management, BUSINESS & ECONOMICS / Project Management, COMPUTERS / General, COMPUTERS / Database Administration & Management, COMPUTERS / Networking / General, COMPUTERS / Programming / General, COMPUTERS / Software Development & Engineering / General

المؤلفون: Lou Hunnebeck

Resource Type: eBook.

الموضوعات: Information technology projects--Management--Examinations--Study guides, Information technology--Management--Examinations--Study guides, ITIL (Information technology management standard)--Examinations--Study guides

Categories: BUSINESS & ECONOMICS / General, BUSINESS & ECONOMICS / Management, BUSINESS & ECONOMICS / Project Management, COMPUTERS / General, COMPUTERS / Database Administration & Management, COMPUTERS / Networking / General, COMPUTERS / Programming / General, COMPUTERS / Software Development & Engineering / General

المؤلفون: Barclay Rae

Resource Type: eBook.

الموضوعات: Information technology projects--Management--Examinations--Study guides, Information technology--Management--Examinations--Study guides, ITIL (Information technology management standard)--Examinations--Study guides

Categories: BUSINESS & ECONOMICS / General, BUSINESS & ECONOMICS / Management, BUSINESS & ECONOMICS / Project Management, COMPUTERS / General, COMPUTERS / Database Administration & Management, COMPUTERS / Networking / General, COMPUTERS / Programming / General, COMPUTERS / Software Development & Engineering / General

المؤلفون: David Barrow

Resource Type: eBook.

الموضوعات: Business, Information technology--Management, ITIL (Information technology management standard), Management, Electronic books

Categories: BUSINESS & ECONOMICS / Management, EDUCATION / General

المؤلفون: Santos, Sofia Barreto M.G., Rodrigues, Nuno J.P.

مصطلحات موضوعية: ITIL framework, ITIL framework processes, ITIL service management, ITIL framework best-practices, ServiceNow, Ciências Sociais - Economia e Gestão

وصف الملف: application/pdf

Relation: https://doi.org/10.1016/j.procs.2024.06.140; Santos, S. B. M. G., & Rodrigues, N. J. P. (2024). ServiceNow: Implications and practice within the business environment. Procedia Computer Science, 239, 11-18. https://doi.org/10.1016/j.procs.2024.06.140. Repositório Institucional UPT. https://hdl.handle.net/11328/5854; https://hdl.handle.net/11328/5854

الاتاحة: https://hdl.handle.net/11328/5854

المؤلفون: Baptista, Bruno André Fernandes

مصطلحات موضوعية: GSTI, EasyVista, ITIL, Automatização de Processos, CMDB, ITSM, Process automation

الاتاحة: https://hdl.handle.net/10316/110666

المؤلفون: Wildan Kristian Mahardika, Andi Wahju Rahardjo Emanuel

المصدر: Jurnal Sisfokom, Vol 12, Iss 2, Pp 205-211 (2023)

مصطلحات موضوعية: itsm, itil, library, information technology, ukdw, Information technology, T58.5-58.64

وصف الملف: electronic resource

Relation: http://jurnal.atmaluhur.ac.id/index.php/sisfokom/article/view/1624; https://doaj.org/toc/2301-7988; https://doaj.org/toc/2581-0588

URL الوصول: https://doaj.org/article/8ff02fef013d4b2cb2ca5dc675f1e42b

المؤلفون: O. Dm. Fedchenko

المصدر: Nomadic Civilization: Historical Research, Vol 3, Iss 2, Pp 47-62 (2023)

مصطلحات موضوعية: sarkel, itil, samandar, balanjar, al-bayda, khazaria, koysu, History of Civilization, CB3-482

وصف الملف: electronic resource

Relation: https://www.nomadic-kalmsu.ru/jour/article/view/85; https://doaj.org/toc/2782-3377

URL الوصول: https://doaj.org/article/00fc9c4c34bb4162a0f4557f0e3b71c7

المؤلفون: David Pokras, Yanika Schneider, Sohail Zaidi, Vimal K. Viswanathan

المصدر: Journal of Manufacturing and Materials Processing, Vol 8, Iss 4, p 154 (2024)

مصطلحات موضوعية: 3D printing, 4D printing, shape memory polymers, self-assembly, ITIL, multi-material, Production capacity. Manufacturing capacity, T58.7-58.8

وصف الملف: electronic resource

Relation: https://www.mdpi.com/2504-4494/8/4/154; https://doaj.org/toc/2504-4494

URL الوصول: https://doaj.org/article/11b8b92b64c44a879c5ab94f9b757c49

المؤلفون: Randhy Hans, Achmad, Firmansyah, Gerry, Tjahyono, Budi, Mulyo Widodo, Agung

المصدر: Asian Journal of Social and Humanities; Vol. 2 No. 12 (2024): Asian Journal of Social and Humanities; 2995-3006 ; 2963-4946 ; 10.59888/ajosh.v2i12

مصطلحات موضوعية: ITIL, self-assessment, service management, service delivery

وصف الملف: application/pdf

Relation: https://ajosh.org/index.php/jsh/article/view/393/596; https://ajosh.org/index.php/jsh/article/view/393/597; https://ajosh.org/index.php/jsh/article/view/393

الاتاحة: https://ajosh.org/index.php/jsh/article/view/393
https://doi.org/10.59888/ajosh.v2i12.393

المؤلفون: Yousef, Ahmed Ibrahim

المصدر: International Journal of Modern Engineering Research (IJMER), 14(5), 63-71, (2024-10-18)

مصطلحات موضوعية: ITIL, AI, ITSM

Relation: https://doi.org/10.5281/zenodo.14048931; https://doi.org/10.5281/zenodo.14048932; oai:zenodo.org:14048932

الاتاحة: https://doi.org/10.5281/zenodo.14048932

المؤلفون: Сидоренко, В.М., Положенцев, А.А., Сидоренко, С.Ю., Скуратівський, А.А.

المصدر: Problems of Informatization and Management; Vol. 2 No. 78 (2024); 104-114 ; Проблемы информатизации и управления; Том 2 № 78 (2024); 104-114 ; Проблеми iнформатизацiї та управлiння; Том 2 № 78 (2024); 104-114 ; 2073-4751

مصطلحات موضوعية: critical infrastructure, critical information infrastructure, critical information infrastructure facilities, IT incidents, ITIL, IT incident prioritization, критична інфраструктура, критична інформаційна інфраструктура, об’єкти критичної інформаційної інфраструктури, ІТ-інциденти, пріоритизація ІТ-інцидентів

وصف الملف: application/pdf

Relation: https://jrnl.nau.edu.ua/index.php/PIU/article/view/18967/26223; https://jrnl.nau.edu.ua/index.php/PIU/article/view/18967

الاتاحة: https://jrnl.nau.edu.ua/index.php/PIU/article/view/18967
https://doi.org/10.18372/2073-4751.78.18967

المؤلفون: Chandra, Carissa, Chai, Christopher Alexander, Simwim, Gilbert Januar, Maulana, Ade

المصدر: JDMIS: Journal of Data Mining and Information Systems; Vol. 2 No. 1 (2024): February 2024; 1-8 ; 2986-3473 ; 2986-5271 ; 10.54259/jdmis.v2i1

مصطلحات موضوعية: IT Governance, ITIL, Service Quality, Audit

وصف الملف: application/pdf

Relation: https://journal.yp3a.org/index.php/jdmis/article/view/1597/880; https://journal.yp3a.org/index.php/jdmis/article/view/1597

الاتاحة: https://journal.yp3a.org/index.php/jdmis/article/view/1597