المؤلفون: Mostafa Mohamed Alshamy, Walid Abdelmoez, Essam Eldean Elfakharany, Hany Ammar, Karolina Lis

المصدر: International Business Logistics Journal, Vol 4, Iss 1, Pp 1-20 (2024)

مصطلحات موضوعية: maturity model, egit, information technology service management (itsm), information security management, business continuity management and compliance management, Business, HF5001-6182, Management. Industrial management, HD28-70

وصف الملف: electronic resource

Relation: http://apc.aast.edu/ojs/index.php/IBL/article/view/770; https://doaj.org/toc/2735-5950; https://doaj.org/toc/2735-5969

URL الوصول: https://doaj.org/article/fe2186418a954db4a32296aff520efe3

المؤلفون: Batuca, Nuno M. T., Zarpelão, Bruno, Caldeira, João M. L. P., Soares, Vasco N. G. J.

المصدر: Revista de Sistemas e Computação - RSC; v. 14, n. 1 (2024) ; Revistade Sistemas y Computación; v. 14, n. 1 (2024)

مصطلحات موضوعية: Implementação, Information Technology Service Management (ITSM), Information Technology Infrastructure Library (ITIL), Gestão de Processo de Negócio, Gestão de Serviços Empresariais, Sistema de Monitorização

وصف الملف: application/pdf

Relation: https://revistas.unifacs.br/index.php/rsc/article/view/8627

الاتاحة: https://revistas.unifacs.br/index.php/rsc/article/view/8627
https://doi.org/10.36558/rsc.v14i1.8627

المؤلفون: Batuca, Nuno Miguel Tomé, Caldeira, J.M.L.P., Soares, V.N.G.J.

مصطلحات موضوعية: Information technology service management (ITSM), Information technology infrastructure library (ITIL), Gestão de processo de negócio, Gestão de serviços empresariais, Sistema de monitorização

Relation: BATUCA, Nuno; CALDEIRA, João M.L.P.; SOARES, Vasco N.G.J. (2023) - IT Service Management: Sistema de monitorização baseado em ferramentas open source. 34º Seminário da Rede Temática de Comunicações Móveis (RTCM). Instituto de Telecomunicações, Aveiro.; http://hdl.handle.net/10400.11/8557

الاتاحة: http://hdl.handle.net/10400.11/8557

المؤلفون: Batuca, Nuno, Zarpelão, Bruno B., Caldeira, João M. L. P., Soares, Vasco N. G. J.

مصطلحات موضوعية: Valor do negócio, Gestão de processo de negócio, Gestão de serviços empresariais, Information Technology Service Management (ITSM), Information Technology Infrastructure Library (ITIL), Tutorial, Business value, Business process management, Business service management, ODS::04:Educação de Qualidade

Relation: https://journals.uab.pt/index.php/rcc/article/view/294; Batuca, Nuno; et. al. - IT service management: conceitos e processos. "Revista de Ciências da Computação" [Em linha]. ISSN 1646-6330 (Print) 2182-1801 (Online). Vol. 18 (2023), p. 17-42; http://hdl.handle.net/10400.2/15287; https://doi.org/10.34627/rcc.v18i0.294

الاتاحة: http://hdl.handle.net/10400.2/15287
https://doi.org/10.34627/rcc.v18i0.294

المؤلفون: Rouhani, Saeed

المصدر: Kybernetes, 2017, Vol. 46, Issue 4, pp. 728-746.

URL الوصول: http://www.emeraldinsight.com/doi/10.1108/K-05-2016-0116

المؤلفون: Alvarado Saavedra, Serguei

URL الوصول: http://hdl.handle.net/10662/7184

المؤلفون: Esteves, Rui, Alves, Paulo

المساهمون: Biblioteca Digital do IPB

مصطلحات موضوعية: Resistance to change, Information technology infrastructure library - ITIL, Information technology service management (ITSM), Configuration management, Madeira autonomous region

وصف الملف: application/pdf

Relation: Esteves, Rui; Alves, Paulo (2013). Implementation of an information technology infrastructure library process – the resistance to change. In CENTERIS 2013 - Conference on ENTERprise Information Systems. 9, p. 505-510. ISSN 2212-0173; 2212-0173

الاتاحة: http://hdl.handle.net/10198/9641

المؤلفون: Hala Hassanein

المصدر: ARCHive-SR, Vol 1, Iss 1 (2017)

مصطلحات موضوعية: futuristic cities, smart street furniture, smart devices, new technology design trends, information communication technology - ict technology, information technology service management (itsm), q-methodology, Architecture, NA1-9428, City planning, HT165.5-169.9

وصف الملف: electronic resource

Relation: https://press.ierek.com/index.php/ARChive/article/view/124; https://doaj.org/toc/2537-0154; https://doaj.org/toc/2537-0162

URL الوصول: https://doaj.org/article/c9d985ce526f4b47bce46affc3be968b

المؤلفون: Saeed Rouhani, Mohammad Ali Shahhosseini, Ahad Zare Ravasan, Elham Rahmanianfar

المصدر: Journal of Information Technology Management, Vol 5, Iss 4, Pp 103-118 (2013)

مصطلحات موضوعية: Information Technology Service Management (ITSM), ITSM Software Selection, ITSM Software, Technique for Order Preference by Similarity to Ideal Solution (TOPSIS), Information resources (General), ZA3040-5185

وصف الملف: electronic resource

Relation: https://jitm.ut.ac.ir/article_36056_771f9eac16277f4701d146b261f4e104.pdf; https://doaj.org/toc/2008-5893; https://doaj.org/toc/2423-5059

URL الوصول: https://doaj.org/article/85df3a0c73ee4bb78fba05eb9845c9cb

المؤلفون: Abdullah S Alqahtani

مصطلحات موضوعية: Information Technology Infrastructure Technology (ITIL), Information Technology Service Management (ITSM), Ministry of Education (MoE), the Kingdom of Saudi Arabia (KSA)

Relation: http://dx.doi.org/10.14569/IJACSA.2017.080432

الاتاحة: https://doi.org/10.14569/IJACSA.2017.080432

المؤلفون: Hassanein, Hala

المصدر: The Academic Research Community publication; Vol. 1 No. 1 (2017): Proceedings of the first international conference on: Cities' Identity through Architecture and Arts; 26 ; 2537-0162 ; 2537-0154 ; 10.21625/archive.v1i1

مصطلحات موضوعية: Futuristic cities, Smart Street Furniture, smart devices, New Technology Design Trends, Information Communication Technology - ICT technology, Information Technology Service Management (ITSM), Q-Methodology

وصف الملف: application/pdf

Relation: https://press.ierek.com/index.php/ARChive/article/view/124/48; https://press.ierek.com/index.php/ARChive/article/view/124

الاتاحة: https://press.ierek.com/index.php/ARChive/article/view/124

المؤلفون: Jochen Wulf, Till J. Winkler

المصدر: Journal of Management Information Systems. 36:639-675

مصطلحات موضوعية: Information management, Information technology service management (ITSM), Information Systems and Management, Knowledge management, IS conservative, Value co-creation, IT service management, 02 engineering and technology, Management Science and Operations Research, Information systems (IS) effectiveness, Management Information Systems, 020204 information systems, 0502 economics and business, 0202 electrical engineering, electronic engineering, information engineering, Co-creation, Information system, IS-business alignment, IS strategy, Service-dominant logic, Service (business), business.industry, 05 social sciences, Information technology, Service management, Computer Science Applications, Value facilitation, 050211 marketing, business

URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::d7312ec30b4c7d7638af2e574975cc36
https://doi.org/10.1080/07421222.2019.1599513

المؤلفون: Batuca, Nuno, Zarpelão, Bruno B., Caldeira, João M. L. P., Soares, Vasco N. G. J.

المساهمون: Repositório Aberto

مصطلحات موضوعية: Valor do negócio, Gestão de processo de negócio, Gestão de serviços empresariais, Information Technology Service Management (ITSM), Information Technology Infrastructure Library (ITIL), Tutorial, Business value, Business process management, Business service management, ODS::04:Educação de Qualidade

وصف الملف: application/pdf

Relation: Batuca, Nuno; et. al. - IT service management: conceitos e processos. "Revista de Ciências da Computação" [Em linha]. ISSN 1646-6330 (Print) 2182-1801 (Online). Vol. 18 (2023), p. 17-42; 1646-6330; 2182-1801

الاتاحة: http://hdl.handle.net/10400.2/15287

المؤلفون: Yuki Todo, Xiaojun Tang

المصدر: Technology and Investment. :190-196

مصطلحات موضوعية: Process management, IT portfolio management, Service Desk, Service provider, Capacity management, Information Technology Infrastructure Library, ITIL security management, Financial management for IT services, Incident management (ITSM), Information Technology Infrastructure Library (ITIL), Operations management, Business, Information Technology Service Management (ITSM), Service desk

URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::643bcef1eacc94ac1f059f724252ce46
https://doi.org/10.4236/ti.2013.43022

المؤلفون: Kræmmergaard, Pernille, Lynge, Bjarne Christoffer, Schou, Christoffer Dalby

المصدر: Kræmmergaard , P , Lynge , B C & Schou , C D 2008 , ' A Review of IT Service Management and Organisational Changes ' , Paper presented at 5th International Conference on Enterprise Systems, Accounting and Logistics 2008 (ICESAL 2008) , Heraklion, Crete Island , Greece , 07/07/2008 - 08/07/2008 .

مصطلحات موضوعية: Information technology Service Management (ITSM), literature study, organisational changes

الاتاحة: https://pure.au.dk/portal/da/publications/a-review-of-it-service-management-and-organisational-changes(e9e256b0-3c39-11dd-91ad-000ea68e967b).html

المؤلفون: Tapanee TREERATANAPORN

مصطلحات موضوعية: Information technology service management (ITSM), education, curriculum, service, management

URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_________::a257de7f18c7e33b7419838b551b8128

المؤلفون: Abdullah, Nuru Aisyah Sim, Noor, Noor Laila Mohd, Ibrahim, Emma Nuraihan Mior

المصدر: PACIS 2014 Proceedings

مصطلحات موضوعية: Information Technology Service Management (ITSM), Information Technology (IT) Service Failure, Business Continuity Management (BCM), Management Information Systems, manag, envir

Relation: https://aisel.aisnet.org/pacis2014/185

الاتاحة: https://aisel.aisnet.org/pacis2014/185

المؤلفون: Tang Xiaojun, Todo Yuki

مصطلحات موضوعية: Information Technology Service Management (ITSM), Information Technology Infrastructure Library (ITIL), Service Desk

Relation: http://www.scirp.org/journal/PaperInformation.aspx?PaperID=35498; https://kanazawa-u.repo.nii.ac.jp/?action=repository_uri&item_id=8657; http://hdl.handle.net/2297/35990; Technology and Investment, 4(3), 190-196(2013-08-01); https://kanazawa-u.repo.nii.ac.jp/?action=repository_action_common_download&item_id=8657&item_no=1&attribute_id=26&file_no=1

الاتاحة: http://hdl.handle.net/2297/35990
https://kanazawa-u.repo.nii.ac.jp/?action=repository_uri&item_id=8657
https://kanazawa-u.repo.nii.ac.jp/?action=repository_action_common_download&item_id=8657&item_no=1&attribute_id=26&file_no=1

المؤلفون: Deutscher, Jan-Helge, Felden, Carsten

المصدر: AMCIS 2010 Proceedings

مصطلحات موضوعية: Information Technology Service Management (ITSM), cost effective implementation, ISO 20000, IT Infrastructure Library (ITIL)

وصف الملف: application/pdf

Relation: https://aisel.aisnet.org/amcis2010/220; https://aisel.aisnet.org/context/amcis2010/article/1210/viewcontent/amcis_0532_2010_File001.pdf

الاتاحة: https://aisel.aisnet.org/amcis2010/220
https://aisel.aisnet.org/context/amcis2010/article/1210/viewcontent/amcis_0532_2010_File001.pdf

المؤلفون: Deokar, Amit V., Sen, Sagnika

المصدر: ICIS 2010 Proceedings

مصطلحات موضوعية: Information Technology Service Management (ITSM), Performance Management, Service Level Agreement (SLA), Ontology-Based Information Extraction (OBIE), Business Process Management

وصف الملف: application/pdf

Relation: https://aisel.aisnet.org/icis2010_submissions/216; https://aisel.aisnet.org/context/icis2010_submissions/article/1219/viewcontent/icis_0711_2010_File001.pdf

الاتاحة: https://aisel.aisnet.org/icis2010_submissions/216
https://aisel.aisnet.org/context/icis2010_submissions/article/1219/viewcontent/icis_0711_2010_File001.pdf