-
1
المؤلفون: Tolstoy, Daniel, Hanell, Sara Melen, Ozbek, Nurgul
المصدر: Journal of business & industrial marketing. 37(13):94-105
مصطلحات موضوعية: Customer reference marketing, Service differentiation, International business relationship, Small- and medium-sized enterprises
وصف الملف: electronic
-
2
المؤلفون: Kruse, Theresa Isabel
المساهمون: Han, Qiwei, RUN
مصطلحات موضوعية: Machine learning, Business analytics, Data analytics, Celonis, Multilabel classification, Knn, Account-based marketing, Customer engagement, Sales reference, Customer reference, Process optimization, Domínio/Área Científica::Ciências Sociais::Economia e Gestão
وصف الملف: application/pdf
الاتاحة: http://hdl.handle.net/10362/142641
-
3Academic Journal
المؤلفون: Boldosova, Valeriia
المساهمون: fi=Vaasan yliopisto|en=University of Vaasa, orcid:0000-0001-9202-5915, fi=Johtamisen yksikkö|en=School of Management, fi=Ei tutkimusalustaa|en=No platform
المصدر: WOS: 000527937700012 ; Scopus: 85076864934
مصطلحات موضوعية: Storytelling, Big data analytics, Smart service, Customer reference, Customer-supplier relationships, fi=Johtaminen ja organisaatiot|en=Management and Organization, Strateginen johtaminen
وصف الملف: fi=kokoteksti|en=fulltext; 122-134; true
Relation: Industrial Marketing Management; 86; https://doi.org/10.1016/j.indmarman.2019.12.004; https://osuva.uwasa.fi/handle/10024/11499; URN:NBN:fi-fe2020110289001
-
4Academic Journal
-
5
المؤلفون: Sujani Sujani, I Edhy Harjoko
المصدر: Ekuitas: Jurnal Ekonomi dan Keuangan, Vol 18, Iss 4, Pp 470-486 (2018)
مصطلحات موضوعية: Customer delight, Service quality, Customer retention, lcsh:HB71-74, Customer profitability, customer satisfaction, lcsh:Economics as a science, Brand equity, Customer advocacy, Customer equity, Customer reference program, Customer satisfaction, Business, Marketing, customer value
-
6
المؤلفون: Georges Zaccour, Tarek Ben Rhouma
المصدر: Management Science. 64:2609-2627
مصطلحات موضوعية: Customer attrition, Customer retention, Voice of the customer, Computer science, Customer profitability, Strategy and Management, 05 social sciences, Customer lifetime value, Service level requirement, Management Science and Operations Research, Customer advocacy, Customer equity, 0502 economics and business, Customer reference program, 050211 marketing, Customer satisfaction, 050207 economics, Diffusion (business), Marketing, Customer intelligence, Customer to customer, Relationship marketing
-
7
المؤلفون: Peter C. Verhoef, Sander F. M. Beckers, Jenny van Doorn
المساهمون: Research Programme Marketing
المصدر: Journal of the Academy of Marketing Science, 46(3), 366-383. SPRINGER
مصطلحات موضوعية: Customer engagement, Customer delight, Economics and Econometrics, Customer retention, BRAND ENGAGEMENT, Brand engagement, Customer advocacy, FIRM VALUE, VALUE CREATION, Word-of-mouth, Event study, 0502 economics and business, Business and International Management, Marketing, Customer to customer, MANAGEMENT RESEARCH, Shareholder value, CO-CREATION, business.industry, 05 social sciences, SAMPLE SELECTION BIAS, PRODUCT DEVELOPMENT, Public relations, PERFORMANCE, Customer reference program, MARKET VALUATION, 050211 marketing, business, 050203 business & management
وصف الملف: application/pdf
-
8Dissertation/ Thesis
المؤلفون: Kruse, Theresa Isabel
المساهمون: Han, Qiwei
مصطلحات موضوعية: Machine learning, Business analytics, Data analytics, Celonis, Multilabel classification, Knn, Account-based marketing, Customer engagement, Sales reference, Customer reference, Process optimization, Domínio/Área Científica::Ciências Sociais::Economia e Gestão
Relation: http://hdl.handle.net/10362/142641; 203022203
الاتاحة: http://hdl.handle.net/10362/142641
-
9
المؤلفون: Tsung-Sheng Chang, Hsiao-ping Yeh
المصدر: International Journal of Information Systems in the Service Sector. 10:16-27
مصطلحات موضوعية: Customer retention, Service quality, Voice of the customer, Information Systems and Management, Computer science, Strategy and Management, 05 social sciences, Advertising, 02 engineering and technology, Management Science and Operations Research, Management Information Systems, Customer advocacy, 0502 economics and business, Customer reference program, 0202 electrical engineering, electronic engineering, information engineering, 050211 marketing, 020201 artificial intelligence & image processing, Conversion marketing, Marketing, Customer intelligence, Customer to customer, Information Systems
-
10
المؤلفون: Detelina Marinova, Jagdip Singh, Sunil K. Singh, Kenneth R. Evans
المصدر: Journal of the Academy of Marketing Science. 46:837-856
مصطلحات موضوعية: Marketing, Economics and Econometrics, Customer retention, Knowledge management, business.industry, 05 social sciences, Counterintuitive, 0502 economics and business, Customer reference program, 050211 marketing, Business, Endogeneity, Business and International Management, Customer to customer, Customer intelligence, Competence (human resources), 050203 business & management, Social cognitive theory
-
11
المؤلفون: Aleksandar Markovic, Sava Čavoški
المصدر: Journal of Simulation. 11:335-345
مصطلحات موضوعية: Process management, Scope (project management), Computer science, business.industry, media_common.quotation_subject, 05 social sciences, 02 engineering and technology, E-commerce, Customer advocacy, Modeling and Simulation, 0502 economics and business, Customer reference program, 0202 electrical engineering, electronic engineering, information engineering, Key (cryptography), ComputingMilieux_COMPUTERSANDSOCIETY, 050211 marketing, 020201 artificial intelligence & image processing, Quality (business), Sales management, Customer to customer, business, Software, media_common
-
12
المؤلفون: Suhaily Mohd-Ramly, Nor Asiah Omar
المصدر: International Journal of Retail & Distribution Management. 45:1138-1158
مصطلحات موضوعية: Marketing, Customer engagement, Customer delight, Customer retention, 05 social sciences, Advertising, Customer advocacy, Customer equity, 0502 economics and business, Customer reference program, 050211 marketing, Business, Business and International Management, Customer intelligence, Customer to customer, 050203 business & management
-
13
المؤلفون: Liew Vun Huang
المصدر: PEOPLE: International Journal of Social Sciences. 3:1528-1602
مصطلحات موضوعية: Customer delight, Customer retention, Customer advocacy, Customer reference program, Customer satisfaction, Advertising, Business, Marketing, Customer to customer, Customer intelligence, Relationship marketing
-
14
المؤلفون: Ville Juhani Otra-Aho
المصدر: International Journal of Information Technology Project Management. 8:17-29
مصطلحات موضوعية: Organizational Behavior and Human Resource Management, Information Systems and Management, Process management, business.industry, Strategy and Management, Communication, 05 social sciences, 0211 other engineering and technologies, Analytic hierarchy process, 02 engineering and technology, Management Information Systems, Product (business), SERVQUAL, Management of Technology and Innovation, 021105 building & construction, 0502 economics and business, Customer reference program, Business, Project management, Service oriented, 050203 business & management
-
15
المؤلفون: Eduardo Kazumi Yamakawa, Luciano Cavalcante Siebert, Eunelson José Da Silva, Lucio De Medeiros, Angela Catapan
المصدر: CIRED - Open Access Proceedings Journal. 2017:2657-2660
مصطلحات موضوعية: Customer retention, Service quality, Voice of the customer, Knowledge management, business.industry, 020209 energy, 02 engineering and technology, General Medicine, 010501 environmental sciences, computer.software_genre, 01 natural sciences, Customer advocacy, Customer Service Assurance, Customer reference program, 0202 electrical engineering, electronic engineering, information engineering, Business, Data mining, Customer intelligence, Customer to customer, computer, 0105 earth and related environmental sciences
-
16
المؤلفون: Jung-Ki Na, Soo-Yun Hwang
المصدر: The Table and Food Coordinate Society of Korea. 12:63-84
مصطلحات موضوعية: Customer delight, Service quality, Customer retention, Customer advocacy, Customer reference program, Advertising, Business, Marketing, Customer intelligence, Customer to customer, Loyalty business model
-
17
المؤلفون: Bayu Agung Wibowo, I Made Bayu Dirgantara, Mudiantono
المصدر: Advanced Science Letters. 23:7274-7277
مصطلحات موضوعية: Customer retention, Health (social science), General Computer Science, Customer profitability, General Mathematics, General Engineering, Education, General Energy, Customer advocacy, Customer equity, Customer reference program, Business, Conversion marketing, Marketing, Customer intelligence, Customer to customer, General Environmental Science
-
18
المؤلفون: Sherriff T.K. Luk, Esther Ling-yee Li, Ben Shaw-Ching Liu
المصدر: Journal of Global Marketing. 30:322-341
مصطلحات موضوعية: Marketing, Customer delight, Voice of the customer, Customer retention, Service quality, 05 social sciences, Customer advocacy, 0502 economics and business, Customer reference program, 050211 marketing, Business, Business and International Management, Customer to customer, Customer intelligence, 050203 business & management
-
19
المؤلفون: Ashish Thomas
المصدر: Business Process Management Journal. 23:822-829
مصطلحات موضوعية: Customer retention, Voice of the customer, Service quality, Knowledge management, business.industry, 05 social sciences, Customer advocacy, Customer Service Assurance, 0502 economics and business, Customer reference program, Business, Management and Accounting (miscellaneous), 050211 marketing, Business, Business and International Management, Customer to customer, Customer intelligence, 050203 business & management
-
20
المؤلفون: Jane Lockwood
المصدر: English for Specific Purposes. 47:26-39
مصطلحات موضوعية: 060201 languages & linguistics, Linguistics and Language, Voice of the customer, Customer retention, Knowledge management, business.industry, 05 social sciences, Service level requirement, 06 humanities and the arts, Language and Linguistics, Education, Customer advocacy, Customer Service Assurance, 0602 languages and literature, 0502 economics and business, Customer reference program, 050211 marketing, business, Customer intelligence, Customer to customer