المؤلفون: Tavsan, Nihat, Duran, Cem

مصطلحات موضوعية: Müşteri Memnuniyeti, Müşteri Memnuniyeti Ölçümü, Müşteri Elde Tutma, Müşteri Sadakati, Customer Satisfaction, Customer Satisfaction Measurement, Customer Retention, Customer Loyalty

وصف الملف: application/pdf

Relation: İstanbul Ticaret Üniversitesi Sosyal Bilimler Dergisi; Makale - Ulusal Hakemli Dergi - Kurum Öğretim Elemanı; Tavşan, N , Duran, C . (2021). MÜŞTERİ MEMNUNİYETİ ÖLÇÜM KALİTESİNİ, TERCİH EDİLEN ÖLÇEK DERECESİ NASIL ETKİLER? . İstanbul Ticaret Üniversitesi Sosyal Bilimler Dergisi , 20 (40) , 542-556 . DOI:10.46928/iticusbe.873800; https://doi.org/10.46928/iticusbe.873800; https://hdl.handle.net/20.500.12713/1889; 20; 40; 542; 556; 457435

الاتاحة: https://hdl.handle.net/20.500.12713/1889
https://doi.org/10.46928/iticusbe.873800

المؤلفون: Pszczolka, Adam

المساهمون: Kauerová, Lenka, Vávra, Adam

مصطلحات موضوعية: Měření spokojenosti zákazníků, Spokojenost zákazníků, Fitness centrum, FITPARK, Dotazník, Diferenční analýza, Okno zákazníka, Marketing služeb, SWOT analýza, Fitness, Customer satisfaction measurement, Customer satisfaction, Fitness center, Questionnaire, Differential analysis, Customer window, Service marketing, SWOT analysis

وصف الملف: 3493153 bytes; application/pdf

Relation: OSD002; http://hdl.handle.net/10084/153045; S2751; PSZ0008_EKF_B0414A050001_S01_2024

الاتاحة: http://hdl.handle.net/10084/153045

المؤلفون: Rust, Roland T., Inman, J. Jeffrey, Jia, Jianmin, Zahorik, Anthony

المصدر: Marketing Science, 1999 Jan 01. 18(1), 77-92.

URL الوصول: https://www.jstor.org/stable/193252

المؤلفون: Zubenschi, E.

المصدر: Probleme ale științelor socioumanistice și modernizării învățământului (Seria 22, Vol.1)

مصطلحات موضوعية: cause-effect diagram (Ishikawa), quality management system (SMC), Pareto chart, histogram of defects, customer satisfaction measurement system (SMSC), inspection sheet

وصف الملف: application/pdf

Relation: https://ibn.idsi.md/vizualizare_articol/117089

الاتاحة: https://ibn.idsi.md/vizualizare_articol/117089

المؤلفون: Peter Madzík, Pavol Križo

المصدر: ACC Journal, Vol 22, Iss 2, Pp 15-27 (2016)

مصطلحات موضوعية: Customer satisfaction measurement, Barriers, Survey, Science, Social Sciences

وصف الملف: electronic resource

Relation: https://acc-ern.tul.cz/archiv/PDF/ACC_2016_2_02.pdf; https://doaj.org/toc/1803-9782

URL الوصول: https://doaj.org/article/5bb7d837ca41434ab635ca58644b9116

المؤلفون: Gholam Reza Tavakoli, Majid Feyzarefi, Omid Heidari

المصدر: بهبود مدیریت, Vol 9, Iss 1, Pp 31-56 (2015)

مصطلحات موضوعية: customer satisfaction management, customer satisfaction measurement models, customer satisfaction index, complex products, Management. Industrial management, HD28-70

وصف الملف: electronic resource

Relation: https://www.behboodmodiriat.ir/article_42867_1dda2d1c99149fa93f1d295c42a83a24.pdf; https://doaj.org/toc/2251-8991; https://doaj.org/toc/2783-090X

URL الوصول: https://doaj.org/article/372fb10c66d84629a617a4d65281f18a

المؤلفون: Štefková, Ivana

المساهمون: Blecharz, Pavel, Škrobánková, Ludmila

مصطلحات موضوعية: Zákazník, kvalita, služby, spokojenost zákazníků, měření spokojenosti zákazníků, dotazník, index spokojenosti zákazníka, Customer, quality, services, customer satisfaction, customer satisfaction measurement, questionnaire, European Customer Satisfaction Index

وصف الملف: 1529766 bytes; application/pdf

Relation: OSD002; http://hdl.handle.net/10084/149563; S2751; STE0427_EKF_N0413A050014_S01_2023

الاتاحة: http://hdl.handle.net/10084/149563

المؤلفون: Zamazalová, Gabriela

المساهمون: Prešnajderová, Tereza, Gecíková, Martina

مصطلحات موضوعية: měření spokojenosti zákazníků, služby porodnice, index spokojenosti, marketingový výzkum, marketing služeb, customer satisfaction measurement, maternity hospital services, customer satisfaction index, marketing research, services marketing

وصف الملف: 3225500 bytes; application/pdf

Relation: OSD002; http://hdl.handle.net/10084/149449; S2751; ZAM0055_EKF_B0414A050001_S01_2023

الاتاحة: http://hdl.handle.net/10084/149449

المؤلفون: Kerlinová, Adéla

المساهمون: Hluchníková, Miluše, Kozák, Lukáš

مصطلحات موضوعية: Zákazník, Spokojenost, Měření spokojenosti zákazníků, Index spokojenosti, Elektronika, Spotřební elektronika, E-shop, Internet, Trh, Trh se spotřební elektronikou, Společnost, Metody měření spokojenosti, Dotazník, Výzkum, Customer, Satisfaction, Customer satisfaction measurement, Satisfaction index, Electronics, Consumer electronics, Market, Consumer electronics market, Company, Satisfaction measurement methods, Survey, Research

وصف الملف: 1270565 bytes; application/pdf

Relation: OSD002; http://hdl.handle.net/10084/149399; S2751; KER0019_EKF_B0414A050001_S02_2023

الاتاحة: http://hdl.handle.net/10084/149399

المؤلفون: Ayad Hendalianpour, Jafar Razmi

المصدر: Decision Science Letters, Vol 6, Iss 2, Pp 193-206 (2014)

مصطلحات موضوعية: Customer satisfaction measurement, Fuzzy neural network, Linguistic variable, Fuzzy inference system, Analysis, QA299.6-433, Business mathematics. Commercial arithmetic. Including tables, etc., HF5691-5716

وصف الملف: electronic resource

Relation: http://www.growingscience.com/dsl/Vol6/dsl_2016_26.pdf; https://doaj.org/toc/1929-5804; https://doaj.org/toc/1929-5812

URL الوصول: https://doaj.org/article/ff72fec47c24457891d4a685d56e820e

المؤلفون: morteza rezaee, farzad ziviar, reza abbasi

المصدر: تحقیقات بازار یابی نوین, Vol 3, Iss 1, Pp 161-182 (2013)

مصطلحات موضوعية: functional evaluation, satisfaction, Isfahan department of physical education, csm model (customer satisfaction measurement)., Marketing. Distribution of products, HF5410-5417.5

وصف الملف: electronic resource

Relation: http://uijs.ui.ac.ir/nmrj/browse.php?a_code=A-10-915-1&slc_lang=en&sid=1; https://doaj.org/toc/2228-7744

URL الوصول: https://doaj.org/article/110ba38b669e4f76bf34578790ded48a

المؤلفون: Sehati, Mohammad Ali¹, Talawar, VG²

المصدر: Asian Journal of Development Matters 4(2):144-153. 2010

المؤلفون: Sehati, Mohammad Ali¹, Talawar, VG²

المصدر: Asian Journal of Development Matters 4(1):143-150. 2010

المؤلفون: البرغوثي, أ. سلوى عبد اللطيف محمود, عبد العزيز, د. جمال سيد, أبو ناعم, أ. د. عبد الحميد مصطفى

المصدر: مجلة جامعة القدس المفتوحة للبحوث الإدارية والاقتصادية; مجلد 1 عدد 1 (2014): المجلد الأول، ع(1)، صفر 1436ه/ كانون الأول 2014م ; Al-Quds Open University for Administrative & Economic Research & Studies; Vol. 1 No. 1 (2014): المجلد الأول، ع(1)، صفر 1436ه/ كانون الأول 2014م ; 2410-3349 ; 2313-7592

مصطلحات موضوعية: رضا العملاء, قياس رضا العملاء, شرائح الرضا, Customer Satisfaction, Customer Satisfaction Measurement, Satisfaction Segments, Medical Analysis Laboratories, Egypt

وصف الملف: application/pdf

Relation: https://journals.qou.edu/index.php/eqtsadia/article/view/254/248; https://journals.qou.edu/index.php/eqtsadia/article/view/254

الاتاحة: https://journals.qou.edu/index.php/eqtsadia/article/view/254

المؤلفون: Maričić Branko R., Veljković Saša, Đorđević Aleksandar

المصدر: Marketing (Beograd. 1991), Vol 43, Iss 4, Pp 235-244 (2012)

مصطلحات موضوعية: marketing, consumers, satisfaction, customer satisfaction measurement, customer satisfaction indexes, Marketing. Distribution of products, HF5410-5417.5

وصف الملف: electronic resource

Relation: http://scindeks-clanci.ceon.rs/data/pdf/0354-3471/2012/0354-34711204235M.pdf; https://doaj.org/toc/0354-3471; https://doaj.org/toc/2334-8364

URL الوصول: https://doaj.org/article/3387526f23034c7fb322f58fd1b7b028

المؤلفون: ANDREA SÜTŐOVÁ, MAREK ŠOLC

المصدر: Kvalita Inovácia Prosperita, Vol 13, Iss 2, Pp 77-82 (2009)

مصطلحات موضوعية: customer satisfaction, customer satisfaction measurement, EPSI model, latent variable, manifest variable, Management. Industrial management, HD28-70, Business, HF5001-6182

وصف الملف: electronic resource

Relation: http://www.qip-journal.eu/files/2009/2009-2/QIP_2_2009_Sutoova.pdf; https://doaj.org/toc/1335-1745

URL الوصول: https://doaj.org/article/9fa5077950e141b2bd704bdfb20e6756

المؤلفون: Wu, Jianan, DeSarbo, Wayne S., Chen, Pu-Ju, Fu, Yao-Yi

المصدر: Marketing Letters, 2006 Jul 01. 17(3), 221-238.

URL الوصول: https://www.jstor.org/stable/40216678

المؤلفون: Tomášek, Adam

المساهمون: Lošťák, Jiří, Jurášková, Hana

مصطلحات موضوعية: Měření spokojenosti zákazníků, Franšízing, Čerpací stanice, Občerstvení, Marketingový výzkum, Customer Satisfaction Measurement, Franchising, Petrol station, Refreshment, Marketing research

وصف الملف: 2144227 bytes; application/pdf

Relation: OSD002; http://hdl.handle.net/10084/149821; S2751; TOM0360_EKF_B6208_6208R062_2022

الاتاحة: http://hdl.handle.net/10084/149821

المؤلفون: Novická, Adéla

المساهمون: Hluchníková, Miluše, Polák, Martin

مصطلحات موضوعية: Spokojenost, Zákazník, Spokojenost zákazníků, Měření spokojenosti zákazníků, Maloobchod, Maloobchodní řetězec s oděvy, Poziční mapa, Poziční mapa spokojenosti a důležitosti, Satisfaction, Customer, Customer Satisfaction, Customer Satisfaction Measurement, Retail, Clothing Retail Chain, Position Map, Position Map of Satisfaction and Importance

وصف الملف: 1587121 bytes; application/pdf

Relation: OSD002; http://hdl.handle.net/10084/147015; S2751; NOV0583_EKF_B0414A050001_S02_2022

الاتاحة: http://hdl.handle.net/10084/147015

المؤلفون: D'Andreta Mario

مصطلحات موضوعية: Customer satisfaction, measurement, quality, marketing, customer orientation, expected quality, perceived quality, product, service, ServQual, Gap model, Kano model, MEASURE model

URL الوصول: https://explore.openaire.eu/search/publication?articleId=doi_________::15a5ec10904afd64f6ed16bb8240f0fa