-
1Academic Journal
المؤلفون: VAN RIEL, Allard, Tabatabaei, Farhad, YANG, Xiaoyi, Maslowska, Ewa, Palanichamy, Velmurugan, Clark, Della, Luongo, Michael
المساهمون: VAN RIEL, Allard, Tabatabaei, Farhad, YANG, Xiaoyi, Maslowska, Ewa, Palanichamy, Velmurugan, Clark, Della, Luongo, Michael
مصطلحات موضوعية: Artificial intelligence, AI, Service climate, Organizational culture, Employee, Technology adoption
وصف الملف: application/pdf
Relation: References Adam, M., Wessel, M. and Benlian, A. (2021), “AI-based chatbots in customer service and their effects on user compliance”, Electronic Markets, Vol. 31 No. 2, pp. 427-445, doi:10.1007/s12525-020- 00414-7. Albrecht, S.L. (2010), Handbook of Employee Engagement: Perspectives, Issues, Research and Practice, Edward Elgar, Cheltenham. Appel, G., Neelbauer, J. and Schweidel, D.A. (2023), “Generative AI has an intellectual property problem”, Harvard Business Review, available at: https://hbr.org/2023/04/generative-ai-has-an- intellectual-property-problem (accessed 7 April 2023). Arslan, A., Cooper, C., Khan, Z., Golgeci, I. and Ali, I. (2022), “Artificial intelligence and human workers interaction at team level: a conceptual assessment of the challenges and potential HRM strategies”, International Journal of Manpower, Vol. 43 No. 1, pp. 75-88, doi:10.1108/ijm-01- 2021-0052. Aversa, P. and Hueller, F. (2023), “Digital diversification”, in Cennamo, C., Dagnino, G. and Zhu, F. (Eds), Research Handbook on Digital Strategy, Edward Elgar, Cheltenham, pp. 18-42. Bacile, T.J. (2020), “Digital customer service and customer-to-customer interactions: investigating the effect of online incivility on customer perceived service climate”, Journal of Service Management, Vol. 31 No. 3, pp. 441-464, doi:10.1108/josm-11-2018-0363. Baltas, G., Tsafarakis, S., Saridakis, C. and Matsatsinis, N. (2013), “Biologically inspired approaches to strategic service design: optimal service diversification through evolutionary and swarm intelligence models”, Journal of Service Research, Vol. 16 No. 2, pp. 186-201, doi:10.1177/ 1094670512468215. Bankins, S., Formosa, P., Griep, Y. and Richards, D. (2022), “AI decision making with dignity? Contrasting workers’ justice perceptions of human and AI decision making in a human resource management context”, Information Systems Frontiers, Vol. 24 No. 4, pp. 857-875, doi:10.1007/ s10796-021-10223-8. Barney, J.B. (2001), “Resource-based theories of competitive advantage: a ten-year retrospective on the resource-based view”, Journal of Management, Vol. 27 No. 6, pp. 643-650, doi:10.1177/ 014920630102700602. Bednarz, Z. and Manwaring, K. (2022), “Hidden depths: the effects of extrinsic data collection on consumer insurance contracts”, Computer Law and Security Review, Vol. 45, p. 23, doi:10.1016/ j.clsr.2022.105667. Belanche, D., Casalo, L.V., Schepers, J. and Flavian, C. (2021), “Examining the effects of robots’ physical appearance, warmth, and competence in frontline services: the humanness-value-loyalty model”, Psychology and Marketing, Vol. 38 No. 12, pp. 2357-2376, doi:10.1002/mar.21532. JOSM Bermudez-Contreras, E., Clark, B.J. and Wilber, A. (2020), “The neuroscience of spatial navigation and the relationship to artificial intelligence”, Frontiers in Computational Neuroscience, Vol. 14, p. 16, doi:10.3389/fncom.2020.00063. Bitner, M.J., Booms, B.H. and Mohr, L.A. (1994), “Critical service encounters - the employee’s viewpoint”, Journal of Marketing, Vol. 58 No. 4, pp. 95-106, doi:10.2307/1251919. Blaurock, M., Büttgen, M. and Schepers, J. (2024 In press), “Designing collaborative intelligence systems for employee-AI service co-production”, Journal of Service Research, doi:10.1177/ 10946705241238751. Bowen, D.E. and Schneider, B. (2014), “A service climate synthesis and future research agenda”, Journal of Service Research, Vol. 17 No. 1, pp. 5-22, doi:10.1177/1094670513491633. Braganza, A., Chen, W.F., Canhoto, A. and Sap, S. (2021), “Productive employment and decent work: the impact of AI adoption on psychological contracts, job engagement and employee trust”, Journal of Business Research, V ol. 131, pp.485-494, doi:10.1016/j.jbusres.2020.08.018. Braun, M., Greve, M., Brendel, A.B. and Kolbe, L.M. (2023 In press), “Humans supervising artificial intelligence - investigation of designs to optimize error detection”, Journal of Decision Systems, pp. 1-26, doi:10.1080/12460125.2023.2260518. Breazeal, C., Brooks, A., Chilongo, D., Gray, J., Hoffman, G., Kidd, C., Lee, H., Lieberman, J. and Lockerd, A. (2004), “Working collaboratively with humanoid robots”, 4th IEEE/RAS International Conference on Humanoid Robots, IEEE, New York, USA, Vol. 1, pp. 253-272, doi:10.1109/ICHR.2004.1442126. Breidbach, C.F. and Maglio, P . (2020), “Accountable algorithms? The ethical implications of data- driven business models”, Journal of Service Management, Vol. 31 No. 2, pp. 163-185, doi:10.1108/josm-03-2019-0073. Brock, J.K.U. and von Wangenheimz, F. (2019), “Demystifying AI: what digital transformation leaders can teach you about realistic artificial intelligence”, California Management Review, Vol. 61 No. 4, pp. 110-134, doi:10.1177/1536504219865226. Buhalis, D., Harwood, T., Bogicevic, V., Viglia, G., Beldona, S. and Hofacker, C. (2019), “Technological disruptions in services: lessons from tourism and hospitality”, Journal of Service Management, Vol. 30 No. 4, pp. 484-506, doi:10.1108/josm-12-20180398. Burton, S.L. (2022), “Artificial intelligence (AI): the new look of customer service in a cybersecurity world”, Scientific Bulletin, Vol. 27 No. 2, pp. 79-92, doi:10.2478/bsaft-2022-0010. Caldwell, K. (2023), “AI and intellectual property: who owns it, and what does this mean for the future?”, available at: https://www.forbes.com/sites/forbesbusinesscouncil/2023/10/31/ai-and- intellectual-property-who-owns-it-and-what-does-this-mean-for-the-future/ (accessed 13 December 2023). Chen, T. (2023), “The annoying person in your work meeting might just be you”, available at: https:// www.wsj.com/lifestyle/careers/ai-meetings-work (accessed 12 October 2023). Cooban, A. (2023), “This CEO replaced 90% of support staff with an AI chatbot”, available at: https:// www.cnn.com/2023/07/12/business/dukaan-ceo-layoffs-ai-chatbot/index.html (accessed 31 October 2023). Cortellazzo, L., Bruni, E. and Zampieri, R. (2019), “The role of leadership in a digitalized world: a review”, Frontiers in Psychology, Vol. 10, p. 21, doi:10.3389/fpsyg.2019.01938. Crolic, C., Thomaz, F., Hadi, R. and Stephen, A.T. (2022), “Blame the bot: anthropomorphism and anger in customer-chatbot interactions”, Journal of Marketing, Vol. 86 No. 1, pp. 132-148, doi:10.1177/00222429211045687. Davenport, T., Guha, A., Grewal, D. and Bressgott, T. (2020), “How artificial intelligence will change the future of marketing”, Journal of the Academy of Marketing Science, Vol. 48 No. 1, pp. 24-42, doi:10.1007/s11747-019-00696-0. Dorotic, M., Stagno, E. and Warlop, L. (2024), “AI on the street: context-dependent responses to artificial intelligence”, International Journal of Research in Marketing, Vol. 41 No. 1, pp. 113-137, doi:10.1016/j.ijresmar.2023.08.010. Dzieza, J. (2020), “How hard will the robots make us work”, The V erge, V ol. 27 No. 2. Edmondson, A. (1999), “Psychological safety and learning behavior in work teams”, Administrative Science Quarterly, Vol. 44 No. 2, pp. 350-383, doi:10.2307/2666999. Eldor, L. (2020), “How collective engagement creates competitive advantage for organizations: a business-level model of shared vision, competitive intensity, and service performance”, Journal of Management Studies, Vol. 57 No. 2, pp. 177-209, doi:10.1111/joms.12438. Eling, M., Nuessle, D. and Staubli, J. (2022), “The impact of artificial intelligence along the insurance value chain and on the insurability of risks”, Geneva Papers on Risk and Insurance-Issues and Practice, Vol. 47 No. 2, pp. 205-241, doi:10.1057/s41288-020-00201-7. Evans, M., Nance, R. and Wint, O. (2024), “Recent regulatory developments in training AI models under the GDPR”, available at: https://www.dataprotectionreport.com/2024/08/recent- regulatory-developments-in-training-artificial-intelligence-ai-models-under-the-gdpr/ (accessed 29 August 2023). Fogel, A.L. and Kvedar, J.C. (2018), “Artificial intelligence powers digital medicine”, npj Digital Medicine, V ol. 1, 5, doi:10.1038/s41746-017-0012-2. Fong, T., Thorpe, C. and Baur, C. (2003), “Collaboration, dialogue, and human-robot interaction”, 10th International Symposium on Robotics Research, Springer-Verlag, Berlin, pp. 255-266. Fountaine, T., McCarthy, B. and Saleh, T. (2019), “Building the AI-powered organization”, Harvard Business Review, Vol. 97 No. 4, pp. 62-73. Frei, F.X. (2008), “The four things a service business must get right”, Harvard Business Review, V ol. 86 No. 4, pp. 70-80. Friedman, G.D. and McCarthy, T. (2020), “Employment law red flags in the use of artificial intelligence in hiring”, in Business Law Today. Gandzeichuk, I. (2024), “How AI can transform the IT service industry in the next 5 years”, available at: https://www.forbes.com/councils/forbestechcouncil/2024/05/16/how-ai-can-transform-the-it- service-industry-in-the-next-5-years/ (accessed 11 September 2024). Gkinko, L. and Elbanna, A. (2023), “Designing trust: the formation of employees’ trust in conversational AI in the digital workplace”, Journal of Business Research, Vol. 158, 113707, doi:10.1016/j.jbusres.2023.113707. Hancock, P.A., Billings, D.R., Schaefer, K.E., Chen, J.Y.C., de Visser, E.J. and Parasuraman, R. (2011), “A meta-analysis of factors affecting trust in human-robot interaction”, Human Factors, Vol. 53 No. 5, pp. 517-527, doi:10.1177/0018720811417254. Haskins, C. (2024), “The low-paid humans behind AI’s smarts ask Biden to free them from ‘modern day slavery’”, available at: https://www.wired.com/story/low-paid-humans-ai-biden-modern- day-slavery/ (accessed 5 February 2024). Hess, A.J. (2023), “Can AI predict if you’re going to quit? Probably. But so can humans”, available at: https://www.fastcompany.com/90862064/can-ai-predict-if-you-are-going-to-quit-probably-but- so-can-humans (accessed 8 March 2023). Hicks, M.T., Humphries, J. and Slater, J. (2024), “ChatGPT is bullshit”, Ethics and Information Technology, Vol. 26 No. 38, doi:10.1007/s10676-024-09775-5. Hlee, S., Park, J., Park, H., Koo, C. and Chang, Y. (2023), “Understanding customer’s meaningful engagement with AI-powered service robots”, Information Technology and People, Vol. 36 No. 3, pp. 1020-1047, doi:10.1108/itp-10-2020-0740. Hofmann, V., Kalluri, P .R., Jurafsky, D. and King, S. (2024), “AI generates covertly racist decisions about people based on their dialect”, Nature, Vol. 633 No. 8028, pp. 147-154, doi:10.1038/ s41586-024-07856-5. Hong, Y., Liao, H., Hu, J. and Jiang, K. (2013), “Missing link in the service profit chain: a meta- analytic review of the antecedents, consequences, and moderators of service climate”, Journal of Applied Psychology, Vol. 98 No. 2, pp. 237-267, doi:10.1037/a0031666. Huang, M.H. and Rust, R.T. (2018), “Artificial intelligence in service”, Journal of Service Research, Vol. 21 No. 2, pp. 155-172, doi:10.1177/1094670517752459. Huang, M.H. and Rust, R.T. (2021), “Engaged to a robot? The role of AI in service”, Journal of Service Research, Vol. 24 No. 1, pp. 30-41, doi:10.1177/1094670520902266. Jia, R. and Reich, B.H. (2013), “IT service climate, antecedents and IT service quality outcomes: some initial evidence”, Journal of Strategic Information Systems, Vol. 22 No. 1, pp. 51-69, doi:10.1016/j.jsis.2012.10.001. Johnson, J.W. (1996), “Linking employee perceptions of service climate to customer satisfaction”, Personnel Psychology, Vol. 49 No. 4, pp. 831-851, doi:10.1111/j.1744-6570.1996.tb02451.x. Kane, G.C., Phillips, A.N., Copulsky, J. and Andrus, G. (2019), “How digital leadership is(n’t) different”, MIT Sloan Management Review, Vol. 60 No. 3, pp. 34-39. Kaplan, A. and Haenlein, M. (2020), “Rulers of the world, unite! The challenges and opportunities of artificial intelligence”, Business Horizons, Vol. 63 No. 1, pp. 37-50, doi:10.1016/j. bushor.2019.09.003. Kelley, S. (2022), “Employee perceptions of the effective adoption of AI principles”, Journal of Business Ethics, Vol. 178 No. 4, pp. 871-893, doi:10.1007/s10551-022-05051-y. Koponen, J., Julkunen, S., Laajalahti, A., Turunen, M. and Spitzberg, B. (2023 In press), “Work characteristics needed by middle managers when leading AI-integrated service teams”, Journal of Service Research, doi:10.1177/10946705231220462. Krakowski, S., Luger, J. and Raisch, S. (2023), “Artificial intelligence and the changing sources of competitive advantage”, Strategic Management Journal, Vol. 44 No. 6, pp. 1425-1452, doi:10.1002/smj.3387. Lane, M., Williams, M. and Broecke, S. (2023), “The impact of AI on the workplace: main findings from the OECD AI surveys of employers and workers”, OECD Social, Employment and Migration Working Papers, No. 288, OECD Publishing, Paris, doi:10.1787/ea0a0fe1-en. Larivière, B., Bowen, D., Andreassen, T.W., Kunz, W., Sirianni, N.J., Voss, C., Wunderlich, N.V . and De Keyser, A. (2017), “‘Service encounter 2.0’: an investigation into the roles of technology, employees and customers”, Journal of Business Research, Vol. 79, pp. 238-246, doi:10.1016/j. jbusres.2017.03.008. Leavy, B. (2023), “Integrating AI into business processes and corporate strategies to enhance customer value”, Strategy and Leadership, Vol. 51 No. 2, pp. 3-9, doi:10.1108/SL-01-2023-0013. Lefkeli, D., Karatas, M. and Gürhan-Canli, Z. (2024), “Sharing information with AI (versus a human) impairs brand trust: the role of audience size inferences and sense of exploitation”, International Journal of Research in Marketing, Vol. 41 No. 1, pp. 138-155, doi:10.1016/j. ijresmar.2023.08.011. Leung, E., Paolacci, G. and Puntoni, S. (2018), “Man versus machine: resisting automation in identity- based consumer behavior”, Journal of Marketing Research, Vol. 55 No. 6, pp. 818-831, doi:10.1177/0022243718818423. Liao, H. and Chuang, A. (2004), “A multilevel investigation of factors influencing employee service performance and customer outcomes”, Academy of Management Journal, Vol. 47 No. 1, pp. 41-58, doi:10.2307/20159559. Lupkowski, P., Rybka, M., Dziedzic, D. and Wlodarczyk, W. (2019), “The background context condition for the uncanny valley hypothesis”, International Journal of Social Robotics, Vol. 11 No. 1, pp. 25-33, doi:10.1007/s12369-018-0490-7. Makridis, C.A. and Mishra, S. (2022), “Artificial intelligence as a service, economic growth, and well- being”, Journal of Service Research, Vol. 25 No. 4, pp. 505-520, doi:10.1177/ 10946705221120218. Manthiou, A., Hickman, E. and Klaus, P. (2020), “Beyond good and bad: challenging the suggested role of emotions in customer experience (CX) research”, Journal of Retailing and Consumer Services, Vol. 57, p. 12, doi:10.1016/j.jretconser.2020.102218. Matsunaga, M. (2022), “Uncertainty management, transformational leadership, and job performance in an AI-powered organizational context”, Communication Monographs, Vol. 89 No. 1, pp. 118-139, doi:10.1080/03637751.2021.1952633. Mayer, R.C., Davis, J.H.F. and Schoorman, D. (1995), “An integrative model of organizational trust”, Academy of Management Review, Vol. 20 No. 3, pp. 709-734, doi:10.2307/258792. Meyer, P., Jonas, J. and Roth, A. (2020), “Frontline employees’ acceptance of and resistance to service robots in stationary retail - an exploratory interview study”, Journal of Service Management Research, Vol. 4 No. 1, pp. 21-34, doi:10.15358/2511-8676-2020-1-21. Mirbabaie, M., Brünker, F., Möllmann, N.R.J. and Stieglitz, S. (2022), “The rise of artificial intelligence - understanding the AI identity threat at the workplace”, Electronic Markets, Vol. 32 No. 1, pp. 73-99, doi:10.1007/s12525-021-00496-x. MIT Technology Review Insights (2018), “Professional services firms see huge potential in machine learning”, available at: https://www.technologyreview.com/2018/11/02/139216/professional- services-firms-see-huge-potential-in-machine-learning/ (accessed 4 October 2023). Mori, M. (1970), “The uncanny valley”, Energy, Vol. 7, pp. 33-35. Munyaka, I., Ashktorab, Z., Dugan, C., Johnson, J. and Pan, Q. (2023), “Decision making strategies and team efficacy in human-AI teams”, in Nichols, J. (Ed.), Proceedings of the ACM on Human- Computer Interaction, Association for Computing Machinery, New York, pp. 1-24, doi:10.1145/ 3579476. Naughton, J. (2023), “Why AI is a disaster for the climate”, available at: https://www.theguardian.com/ commentisfree/2023/dec/23/ai-chat-gpt-environmental-impact-energy-carbon-intensive- technology (accessed 23 December 2023). Nicolescu, L. and Tudorache, M.T. (2022), “Human-computer interaction in customer service: the experience with AI chatbots—a systematic literature review”, Electronics, Vol. 11 No. 10, p. 1579, doi:10.3390/electronics11101579. Novet, J. (2024), “Microsoft, BlackRock form group to raise $100 billion to invest in AI data centers and power”, available at: https://www.cnbc.com/2024/09/17/microsoft-blackrock-form-gaiip-to- invest-in-ai-data-centers-energy.html (accessed 17 July 2024). Paluch, S., Tuzovic, S., Holz, H.F., Kies, A. and Jörling, M. (2022), “My colleague is a robot’ - exploring frontline employees’ willingness to work with collaborative service robots”, Journal of Service Management, Vol. 33 No. 2, pp. 363-388, doi:10.1108/JOSM-11-2020-0406. Pearce, C.L. and Ensley, M.D. (2004), “A reciprocal and longitudinal investigation of the innovation process: the central role of shared vision in product and process innovation teams (PPITs)”, Journal of Organizational Behavior, Vol. 25 No. 2, pp. 259-278, doi:10.1002/job.235. Pham, K.T., Nabizadeh, A. and Selek, S. (2022), “Artificial intelligence and chatbots in psychiatry”, Psychiatric Quarterly, Vol. 93 No. 1, pp. 249-253, doi:10.1007/s11126-022-09973-8. Prentice, C., Dominique Lopes, S. and Wang, X. (2020), “The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty”, Journal of Hospitality Marketing and Management, Vol. 29 No. 7, pp. 739-756, doi:10.1080/19368623.2020.172230. Putnam, R.D., Leonardi, R. and Nonetti, R.Y. (1993), Making Democracy Work: Civic Traditions in Modern Italy, Princeton University Press, Princeton, NJ. Raisch, S. and Krakowski, S. (2021), “Artificial intelligence and management: the automation– augmentation paradox”, Academy of Management Review, Vol. 46 No. 1, pp. 192-210, doi:10.5465/amr.2018.0072. Robinson, S., Orsingher, C., Alkire, L., De Keyser, A., Giebelhausen, M., Papamichail, K.N., Shams, P . and Temerak, M.S. (2020), “Frontline encounters of the AI kind: an evolved service encounter framework”, Journal of Business Research, Vol. 116, pp. 366-376, doi:10.1016/j. jbusres.2019.08.038. Ryan, R.M. and Frederick, C. (1997), “On energy, personality, and health: subjective vitality as a dynamic reflection of well-being”, Journal of Personality, Vol. 65 No. 3, pp. 529-565, doi:10.1111/j.1467-6494.1997.tb00326.x. Schadelbauer, L., Schlögl, S. and Groth, A. (2023), “Linking personality and trust in intelligent virtual assistants”, Multimodal Technologies and Interaction, Vol. 7 No. 6, p. 54, doi:10.3390/ mti7060054. Schneider, B. and Bowen, D.E. (1995), Winning the Service Game, Harvard Business School Press, Boston, MA. Schneider, B., White, S.S. and Paul, M.C. (1998), “Linking service climate and customer perceptions of service quality: tests of a causal model”, Journal of Applied Psychology, Vol. 83 No. 2, pp. 150-163, doi:10.1037/0021-9010.83.2.150. Shabani-Naeeni, F. and Yaghin, R.G. (2021), “Incorporating data quality into a multi-product procurement planning under risk”, Journal of Business and Industrial Marketing, Vol. 36 No. 7, pp. 1176-1190, doi:10.1108/jbim-02-2020-0108. Shainesh, G. and Sharma, T. (2003), “Linkages between service climate and service quality – a study of banks in India”, IIMB Management Review, September, pp. 74-81. Shankar, V. (2018), “How artificial Intelligence (AI) is reshaping retailing”, Journal of Retailing, Vol. 94 No. 4, pp. vi-xi, doi:10.1016/S0022-4359(18)30076-9. Simon, O., Neuhofer, B. and Egger, R. (2020), “Human-robot interaction: conceptualizing trust in frontline teams through LEGO® Serious Play®”, Tourism Management Perspectives, Vol. 35, 100692, doi:10.1016/j.tmp.2020.100692. Song, Y., Zhang, M.Y., Hu, J.J. and Cao, X.P. (2022), “Dancing with service robots: the impacts of employee-robot collaboration on hotel employees’ job crafting”, International Journal of Hospitality Management, Vol. 103, 103220, doi:10.1016/j.ijhm.2022.103220. Spector, P.E. (1987), “Interactive effects of perceived control and job stressors on affective reactions and health outcomes for clerical workers”, Work and Stress, Vol. 1 No. 2, pp. 155-162, doi:10.1080/02678378708258497. Spektor, F., Fox, S.E., Awumey, E., Begleiter, B., Kulkarni, C., Stringam, B., Riordan, C.A., Rho, H.J., Akridge, H. and Forlizzi, J. (2023), “Charting the automation of hospitality: an interdisciplinary literature review examining the evolution of frontline service work in the face of algorithmic management”, Proceedings of the ACM on Human-Computer Interaction, Vol. 7 No. 33, pp. 1-20, doi:10.1145/3579466. Syam, N. and Sharma, A. (2018), “Waiting for a sales renaissance in the fourth industrial revolution: machine learning and artificial intelligence in sales research and practice”, Industrial Marketing Management, Vol. 69, pp. 135-146, doi:10.1016/j.indmarman.2017.12.019. Tacheva, J. and Ramasubramanian, S. (2023), “AI empire: unraveling the interlocking systems of oppression in generative AI’s global order”, Big Data and Society, Vol. 10 No. 2, 20539517231219240, doi:10.1177/20539517231219241. Tehrani, A.N., Ray, S., Roy, S.K., Gruner, R.L. and Appio, F.P. (2024), “Decoding AI readiness: an in- depth analysis of key dimensions in multinational corporations”, Technovation, Vol. 131, 102948, doi:10.1016/j.technovation.2023.102948. Tschang, F.T. and Almirall, E. (2021), “Artificial intelligence as augmenting automation: implications for employment”, Academy of Management Perspectives, Vol. 35 No. 4, pp. 642-659, doi:10.5465/amp.2019.0062. Uribe, J., Carnahan, S., Meluso, J. and Austin-Breneman, J. (2022), “How do managers evaluate individual contributions to team production? A theory and empirical test”, Strategic Management Journal, V ol. 43 No. 12, pp. 2577-2601, doi:10.1002/smj.3433. van Doorn, J., Smailhodzic, E., Puntoni, S., Li, J., Schumann, J.H. and Holthower, J. (2023), “Organizational frontlines in the digital age: the consumer–autonomous technology-worker (CAW) framework”, Journal of Business Research, Vol. 164, 114000, doi:10.1016/j. jbusres.2023.114000. van Dun, D.H. and Kumar, M. (2023), “Social enablers of Industry 4.0 technology adoption: transformational leadership and emotional intelligence”, International Journal of Operations and Production Management, Vol. 43 No. 13, pp. 152-182, doi:10.1108/ijopm-06-2022-0370. Vassilakopoulou, P., Haug, A., Salvesen, L.M. and Pappas, I.O. (2023), “Developing human/AI interactions for chat-based customer services: lessons learned from the Norwegian government”, European Journal of Information Systems, Vol. 32 No. 1, pp. 10-22, doi:10.1080/ 0960085X.2022.2096490. Vomberg, A., Schauerte, N., Krakowski, S., Ingram Bogusz, C., Gijsenberg, M.J. and Bleier, A. (2023), “The cold-start problem in nascent AI strategy: kickstarting data network effects”, Journal of Business Research, Vol. 168, 114236, doi:10.1016/j.jbusres.2023.114236. Vorobeva, D., Costa Pinto, D., Antonio, N. and Mattila, A.S. (2023), “The augmentation effect of artificial intelligence: can AI framing shape customer acceptance of AI-based services?”, Current Issues in Tourism, Vol. 27 No. 1, pp. 1551-1571, doi:10.1080/13683500.2023.2214353. Wamba-Taguimdje, S.-L., Fosso Wamba, S., Kala Kamdjoug, J.R. and Tchatchouang Wanko, C.E. (2020), “Influence of artificial intelligence (AI) on firm performance: the business value of AI- based transformation projects”, Business Process Management Journal, Vol. 26 No. 7, pp. 1893-1924, doi:10.1108/bpmj-10-2019-0411. Wang, X.L., Lu, J.D., Feng, Y.Q. and Liu, L.N. (2021), “Antecedents and mediating role of IT service climate in IT service quality: a mixed methods study”, International Journal of Information Management, Vol. 57, 102290, doi:10.1016/j.ijinfomgt.2020.102290. Watson, G.J., Desouza, K.C., Ribiere, V.M. and Lindic, J. (2021), “Will AI ever sit at the C-suite table? The future of senior leadership”, Business Horizons, Vol. 64 No. 4, pp. 465-474, doi:10.1016/j. bushor.2021.02.011. Weber, F.D. and Schütte, R. (2019), “State-of-the-art and adoption of artificial intelligence in retailing”, Digital Policy, Regulation and Governance, Vol. 21 No. 3, pp. 264-279, doi:10.1108/DPRG-09- 2018-0050. Wirtz, J. and Lovelock, C. (2021), Services Marketing: People, Technology, Strategy, World Scientific, Hackensack, NJ. Yalcin, G. and Puntoni, S. (2023), “How AI affects our sense of self”, Harvard Business Review, Vol. 9, pp. 1-12. Yalcin, G., Lim, S., Puntoni, S. and Van Osselaer, S.M. (2022), “Thumbs up or down: consumer reactions to decisions by algorithms versus humans”, Journal of Marketing Research, Vol. 59 No. 4, pp. 696-717, doi:10.1177/00222437211070016. Zhang, R., McNeese, N.J., Freeman, G. and Musick, G. (2021), “An ideal human’ expectations of AI teammates in human-AI teaming”, Proceedings of the ACM on Human-Computer Interaction, V ol. 4 No. 246, pp. 1-25, doi:10.1145/3432945. Zirar, A., Ali, S.I. and Islam, N. (2023), “Worker and workplace artificial intelligence (AI) coexistence: emerging themes and research agenda”, Technovation, Vol. 124, 102747, doi:10.1016/j. technovation.2023.102747.; Journal of Service Management; http://hdl.handle.net/1942/44746; 001354489100001
-
2Academic Journal
المؤلفون: Clark, Della
المصدر: Electronic Theses and Dissertations
مصطلحات موضوعية: AI, artificial intelligence, Construal Level Theory, probabilistic expectation
وصف الملف: application/pdf
Relation: https://digitalcommons.memphis.edu/etd/3553; https://digitalcommons.memphis.edu/context/etd/article/4661/viewcontent/1067822.pdf
-
3Conference
المصدر: Proceedings of the 2015 British HCI Conference
-
4Conference
المصدر: Proceedings of the 2015 British HCI Conference
-
5
المؤلفون: Clark Della Silva, Wen Wang, Hiroshi Ishii, Lining Yao, Jifei Ou
المساهمون: Massachusetts Institute of Technology. Department of Chemical Engineering, Massachusetts Institute of Technology. Media Laboratory, Ou, Jifei, Yao, Lining, Della Silva, Clark D., Wang, Wen, Ishii, Hiroshi
المصدر: MIT web domain
UIST (Adjunct Volume)مصطلحات موضوعية: Computer science, Environmental humidity, fungi, Deposition (phase transition), Nanotechnology, Bacterial spore, sense organs, Actuator, Soft materials, Spore
وصف الملف: application/pdf
-
6
المؤلفون: Sean Follmer, Clark Della Silva, Jifei Ou, Ryuma Niiyama, Hiroshi Ishii, Lining Yao
المساهمون: Massachusetts Institute of Technology. Department of Electrical Engineering and Computer Science, Massachusetts Institute of Technology. Media Laboratory, Program in Media Arts and Sciences (Massachusetts Institute of Technology), Yao, Lining, Niiyama, Ryuma, Ou, Jifei, Follmer, Sean Weston, Della Silva, Clark D., Ishii, Hiroshi
المصدر: UIST
MIT web domainمصطلحات موضوعية: Pneumatics, Computer science, Soft actuator, Soft robotics, Composite material, Design space
وصف الملف: application/pdf
-
7Academic Journal
المؤلفون: Clark, Della, Philadelphia Enterprise Center
المساهمون: Matyskiela, Paul, Economic Development Administration, Jones, Avant, Stephen Varenhorst Architects, Popkin, N.R., Market Street Development Corporation, Schwartz, Dean, Stradley, Ronon, Stevens and Young, Callahan, Clark, Wharton Small Business Development Center, Bell, Larry, West Philadelphia Partnership, Hicks, Terrence, Ben Franklin Technology Center
مصطلحات موضوعية: Philadelphia, PA
وصف الملف: application/pdf
Relation: Rudy Bruner Award for Excellence in the Urban Environment; http://hdl.handle.net/10477/84652
الاتاحة: http://hdl.handle.net/10477/84652
-
8Academic Journal
المؤلفون: Lining Yao, Ryuma Niiyama, Jifei Ou, Sean Follmer, Clark Della Silva, Hiroshi Ishii
المساهمون: The Pennsylvania State University CiteSeerX Archives
المصدر: http://tmg-trackr.media.mit.edu:8020/SuperContainer/RawData/Papers/528-PneUI Pneumatically Actuated Soft/Published/PDF/.
مصطلحات موضوعية: Pneumatic System, Soft Actuator, Soft Robotics, Human-Material Interaction, Shape Changing Interface, Radical Atoms, Organic User Interface
Relation: http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.395.653; http://tmg-trackr.media.mit.edu:8020/SuperContainer/RawData/Papers/528-PneUI Pneumatically Actuated Soft/Published/PDF/
الاتاحة: http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.395.653
http://tmg-trackr.media.mit.edu:8020/SuperContainer/RawData/Papers/528-PneUI Pneumatically Actuated Soft/Published/PDF/ -
9Periodical
المؤلفون: Clark, Della
المصدر: Nonprofit World. Sep/Oct2009, Vol. 27 Issue 5, p24-25. 2p. 1 Color Photograph.