المؤلفون: Light, Nicholas (AUTHOR) nlight@uoregon.edu, Fernbach, Philip M. (AUTHOR)

المصدر: Journal of Marketing Research (JMR). Dec2024, Vol. 61 Issue 6, p1152-1170. 19p.

مصطلحات موضوعية: *CUSTOMER satisfaction, *MARKETING strategy, *CONSUMER behavior, SIMPLICITY, MENTAL representation, RISK perception

المؤلفون: Xiao, Jianhua¹ (AUTHOR), Chen, Liang¹ (AUTHOR), Niu, Yunyun² (AUTHOR), Wang, Shuyi³ (AUTHOR) wang0214@connect.hku.hk

المصدر: International Journal of Production Research. Dec2024, p1-19. 19p. 8 Illustrations.

مصطلحات موضوعية: *CUSTOMER satisfaction, *EXPRESS service (Delivery of goods), *DRONE aircraft delivery, SUSTAINABLE communities, SUSTAINABLE urban development

المؤلفون: He, Zhen^1,2 (AUTHOR) zhhe@tju.edu.cn, Han, Mengyuan¹ (AUTHOR) hmy07@tju.edu.cn, He, Shuguang¹ (AUTHOR) shuguanghe@tju.edu.cn

المصدر: International Journal of Production Research. Jan2025, Vol. 63 Issue 1, p148-170. 23p.

مصطلحات موضوعية: *CUSTOMER satisfaction, *CONSUMER preferences, *LAPTOP computers, COST functions, PROSPECT theory

المؤلفون: Garver, Michael S.¹ (AUTHOR) garve1ms@cmich.edu, Williams, Zachary² (AUTHOR)

المصدر: International Journal of Market Research. Nov2024, Vol. 66 Issue 6, p711-728. 18p.

مصطلحات موضوعية: *CUSTOMER satisfaction, MULTICOLLINEARITY, SOCIAL dominance

المؤلفون: Zhang, Yuxin¹ (AUTHOR), Gao, Zheming¹ (AUTHOR), Huang, Min¹ (AUTHOR) mhuang@mail.neu.edu.cn, Jiang, Songchen¹ (AUTHOR), Yin, Mingqiang^1,2 (AUTHOR), Fang, Shu-Cherng³ (AUTHOR)

المصدر: International Journal of Production Research. Oct2024, Vol. 62 Issue 20, p7412-7431. 20p.

مصطلحات موضوعية: *CUSTOMER satisfaction, *INTEGER programming, PARTICLE swarm optimization, PROSPECT theory, SATISFACTION

المؤلفون: Buesing, Eric, Raabe, Julian, Haug, Maximilian, Hurst, Paul, Blackader, Brian, Aman, Jorge, Wolff, Josh, Guaqueta, Marcela, Mukhopadhyay, Subhrajyoti, Gupta, Suryansha, Lai, Vivian

المصدر: McKinsey Quarterly. 2024, Issue 3, p82-89. 8p. 2 Color Photographs, 3 Graphs.

مصطلحات موضوعية: *CUSTOMER satisfaction, *EMAIL systems, *FLEXIBLE work arrangements, *INDUSTRIAL goods, LANGUAGE models, GENERATIVE artificial intelligence

المؤلفون: Dawes, John G.¹ (AUTHOR) John.Dawes@marketingscience.info

المصدر: International Journal of Market Research. Mar/May2024, Vol. 66 Issue 2/3, p182-198. 17p.

مصطلحات موضوعية: *CUSTOMER satisfaction, *MARKETING research, *JOURNALISTS, RESEARCH personnel

المؤلفون: Suwannakul, Ekkarat¹ (AUTHOR), Sangpikul, Aswin² (AUTHOR), Fakfare, Pipatpong^3,4 (AUTHOR) pipatpong.f@bu.ac.th

المصدر: Journal of Quality Assurance in Hospitality & Tourism. Jan2025, p1-26. 26p. 3 Illustrations.

مصطلحات موضوعية: *CUSTOMER satisfaction, *AUTOMATION, *COFFEE plantations, VENDING machines, SATISFACTION, COFFEE

المؤلفون: Shastri, Rushikant¹ (AUTHOR) rks.2986@gmail.com, Khandelwal, Utkal¹ (AUTHOR)

المصدر: Journal of Relationship Marketing. Jan-Mar2025, Vol. 24 Issue 1, p34-65. 32p.

مصطلحات موضوعية: *CUSTOMER satisfaction, *CUSTOMER experience, *BANKING industry, *CONSUMERS, *PERCEIVED quality, RESEARCH personnel

المؤلفون: Paluzzi, Haley¹ (AUTHOR) haley.paluzzi@colostate.edu, Chen, Haozhe² (AUTHOR) hzchen@iastate.edu, Howe, Michael³ (AUTHOR) howe@iastate.edu, Daugherty, Patricia J.² (AUTHOR) pjd1@iastate.edu, Tokar, Travis⁴ (AUTHOR) travis.tokar@tcu.edu

المصدر: International Journal of Physical Distribution & Logistics Management. 2025, Vol. 55 Issue 1, p1-21. 21p.

مصطلحات موضوعية: *CUSTOMER satisfaction, *CONSUMERS, *SUPPLY chains, *SUPPLY chain management, LITERATURE competitions, PATIENCE

المؤلفون: Al-Khatib, Saleh Fahed¹ (AUTHOR) yousefyara976@gmail.com, Ibrahim, Yara Yousef¹ (AUTHOR), Alnadi, Mohammad² (AUTHOR) malnadi@philadelphia.edu.jo

المصدر: Administrative Sciences (2076-3387). Jan2025, Vol. 15 Issue 1, p1. 27p.

مصطلحات موضوعية: *BANKING industry, *CUSTOMER satisfaction, *QUALITY of service, *BANK customers, *SUPPLY chains

المؤلفون: Chen, Hao¹ (AUTHOR) chendereck@163.com, Zhou, Xi² (AUTHOR) 20130012@zafu.edu.cn

المصدر: Journal of Services Marketing. 2025, Vol. 39 Issue 2, p95-111. 17p.

مصطلحات موضوعية: *CUSTOMER satisfaction, *RIDESHARING services, STRUCTURAL equation modeling, SOCIAL values, SUSTAINABILITY

المؤلفون: Greiner, Daphne¹ (AUTHOR) Daphne.Greiner@univ-paris1.fr, Lemoine, Jean-François² (AUTHOR) jean-francois.lemoine@univ-paris1.fr

المصدر: Journal of Services Marketing. 2025, Vol. 39 Issue 2, p76-94. 19p.

مصطلحات موضوعية: *CUSTOMER satisfaction, *QUALITY of service, *ARTIFICIAL intelligence, PHASES of matter, SEMI-structured interviews

المؤلفون: Gill, Pushpinder¹ (AUTHOR) pgill@uwindsor.ca, Kim, Stephen K.² (AUTHOR) stevekim@iastate.edu, Kaur, Preetinder¹ (AUTHOR) pkaur@uwindsor.ca

المصدر: European Journal of Marketing. 2025, Vol. 59 Issue 2, p376-408. 33p.

مصطلحات موضوعية: *CUSTOMER satisfaction, *SOCIAL impact, *SALES statistics, *POWER (Social sciences), *STOCK ownership, PERCEPTION (Philosophy)

المؤلفون: Wohllebe, Atilla¹ (AUTHOR) atilla.wohllebe@gmail.com, Nicolaisen, Anton¹ (AUTHOR)

المصدر: Total Quality Management & Business Excellence. Jan2025, Vol. 36 Issue 1/2, p26-42. 17p.

مصطلحات موضوعية: *CUSTOMER satisfaction surveys, *MARKETING executives, MEASURING instruments, SCIENTIFIC community, SPEEDOMETERS

المؤلفون: Jiang, Tingting¹ (AUTHOR), Guo, Qian¹ (AUTHOR), Wei, Yuhan¹ (AUTHOR), Cheng, Qikai¹ (AUTHOR) qikaicheng@whu.edu.cn, Lu, Wei¹ (AUTHOR)

المصدر: Journal of Information Science. Dec2024, Vol. 50 Issue 6, p1541-1556. 16p.

مصطلحات موضوعية: *CUSTOMER satisfaction, *CUSTOMER services, ONLINE chat, SATISFACTION, CHATBOTS

المؤلفون: Sayem, S.M.¹ (AUTHOR) smsayem31@gmail.com, Islam, Azharul¹ (AUTHOR) azharulru7025@gmail.com, Uddin, Mohammad Rajib¹ (AUTHOR) rajib870@hotmail.com, Promy, Jarin Sadia² (AUTHOR) jarin_zooo@yahoo.com

المصدر: International Journal of Quality & Reliability Management. 2025, Vol. 42 Issue 1, p86-106. 21p.

مصطلحات موضوعية: *CUSTOMER satisfaction, *INFORMATION technology, *ELECTRONIC commerce, *COMPUTER literacy, DIGITAL literacy, TRUST

المؤلفون: Maga, Sara¹ (AUTHOR) sara.maga@unipu.hr, Bodlaj, Mateja² (AUTHOR) mateja.bodlaj@ef.uni-lj.si

المصدر: Journal of Business & Industrial Marketing. 2025, Vol. 40 Issue 1, p250-264. 15p.

مصطلحات موضوعية: *CUSTOMER satisfaction, *PROFESSIONAL relationships, *CUSTOMER experience, *BUSINESS-to-business transactions, CHATBOTS, SOCIAL interaction

المؤلفون: Wu, Chia-Huang¹ (AUTHOR) jacalwu@nycu.edu.tw, Yang, Dong-Yuh² (AUTHOR) yangdy@ntub.edu.tw, Lin, Wen-Ling¹ (AUTHOR) linda861011@gmail.com

المصدر: Journal of Industrial & Management Optimization. Feb2025, Vol. 21 Issue 2, p1-18. 18p.

مصطلحات موضوعية: *CUSTOMER satisfaction, *QUALITY of service, *COST control, *CONSUMERS, COST functions

المؤلفون: Meng, Lu¹ (AUTHOR) jjzxml123@163.com, Chen, Jiuqi¹ (AUTHOR) lucas01210@163.com, Yang, Mengya² (AUTHOR) yangmengya@163.com, Wang, Yijie³ (AUTHOR) yijie-jessie.wang@wbs.ac.uk

المصدر: International Journal of Contemporary Hospitality Management. 2025, Vol. 37 Issue 2, p444-461. 18p.

مصطلحات موضوعية: *CONSUMER behavior, *CUSTOMER satisfaction, *CONSUMER socialization, *QUALITY of service, *YOUNG consumers, ABNORMAL psychology, AFFECTIVE computing