المؤلفون: Anderson, Eric (AUTHOR), Chen, Chaoqun (AUTHOR), Israeli, Ayelet (AUTHOR) eric-anderson@kellogg.northwestern.edu, Simester, Duncan (AUTHOR)

المصدر: Journal of Marketing Research (JMR). Oct2024, Vol. 61 Issue 5, p872-890. 19p.

مصطلحات موضوعية: *CUSTOMER retention, *CONSUMER behavior, *RETAIL inventories, *PRODUCT management, *CONSUMER attitudes, *RETAIL industry

المؤلفون: Hochstein, Bryan¹ (AUTHOR), Voorhees, Clay² (AUTHOR), Johnson, Ross³ (AUTHOR), McCoy, Neal⁴ (AUTHOR), Mehrotra, Vijay⁵ (AUTHOR)

المصدر: Harvard Business Review. Jul/Aug2024, Vol. 102 Issue 4, p104-113. 10p. 3 Cartoon or Caricatures.

مصطلحات موضوعية: *BUSINESS-to-business transactions, *CUSTOMER retention, *CUSTOMER relations, *PRODUCT usage, *VALUE (Economics), *DATA analysis, DATA management

المؤلفون: Kim, Sanghee¹ (AUTHOR), Gruca, Thomas S¹ (AUTHOR) thomas-gruca@uiowa.edu

المصدر: International Journal of Market Research. Mar/May2024, Vol. 66 Issue 2/3, p345-358. 14p.

مصطلحات موضوعية: *CONSUMER behavior, *CUSTOMER retention, *CASINOS, *GAMBLING industry, *GAMES industry, *CUSTOMER loyalty

المؤلفون: Schrock, Wyatt A.¹ (AUTHOR) schrockw@msu.edu, Zhao, Yanhui² (AUTHOR) yzhao2@unomaha.edu, Adidam, Phani Tej³ (AUTHOR) padidam@unomaha.edu, Sindhav, Birud³ (AUTHOR) bsindhav@unomaha.edu, Hult, Tomas⁴ (AUTHOR) hult@broad.msu.edu

المصدر: Journal of International Marketing. Mar2024, Vol. 32 Issue 1, p112-124. 13p.

مصطلحات موضوعية: *CUSTOMER retention, *SUPPLY chain management, *SALES personnel, *PERFORMANCE management, *MARKETING literature, *CONSUMERS, GEOGRAPHIC boundaries

المؤلفون: Chalermbongkot, Jirapat¹ jirapat.chl@student.mahidol.ac.th, Rajchamaha, Kittichai² kittichai.raj@mahidol.ac.th, Teeranitayatarn, Karsidete³ karsidete.t@morenasolutions.com

المصدر: Proceedings of ISPIM Conferences. 2024, p1-18. 18p.

مصطلحات موضوعية: *CUSTOMER retention, *CUSTOMER relations, BIBLIOMETRICS, JUDGMENT sampling

الشركة/الكيان: ASEAN

المؤلفون: García-Nieto, Manuel¹ (AUTHOR) mrgarnie@upo.es, Ramón-Jerónimo, Juan Manuel¹ (AUTHOR), Flórez-López, Raquel¹ (AUTHOR) rflorez@upo.es

المصدر: Administrative Sciences (2076-3387). Jan2025, Vol. 15 Issue 1, p31. 22p.

مصطلحات موضوعية: *CUSTOMER retention, *CUSTOMER loyalty, *CUSTOMER satisfaction, *SHOPPING malls, *OUTLET stores, *CUSTOMER loyalty programs, *CUSTOMER relationship management

المؤلفون: Freund, Daniel¹ (AUTHOR), Hssaine, Chamsi² (AUTHOR) hssaine@marshall.usc.edu

المصدر: Production & Operations Management. Jan2025, Vol. 34 Issue 1, p16-29. 14p.

مصطلحات موضوعية: *CUSTOMER retention, *STOCHASTIC models, *HEURISTIC, *MONETARY incentives, FAIRNESS, PARTICIPATION

المؤلفون: Shoukat, Muhammad Haroon¹ (AUTHOR), Selem, Kareem M.² (AUTHOR) kareemselem91@yahoo.com, Olya, Hossein^3,4 (AUTHOR), Shahidul Islam, Mohammad⁵ (AUTHOR), Tan, Chai Ching⁶ (AUTHOR)

المصدر: Journal of Quality Assurance in Hospitality & Tourism. Jan2025, p1-26. 26p. 3 Illustrations.

مصطلحات موضوعية: *HOTEL customer services, *CUSTOMER retention, *CONSUMERS, RESONANCE effect, RESONANCE

المؤلفون: Tanusondjaja, Arry¹ (AUTHOR) arry.tanusondjaja@marketingscience.info, Romaniuk, Jenni¹ (AUTHOR), Nenycz-Thiel, Magda¹ (AUTHOR), Sakashita, Mototaka² (AUTHOR), Viswanathan, Vijay³ (AUTHOR)

المصدر: International Journal of Market Research. Sep2023, Vol. 65 Issue 5, p581-596. 16p. 4 Charts.

مصطلحات موضوعية: *CUSTOMER retention, *CONSUMERS, *CUSTOMER loyalty programs, *DEPARTMENT stores, *CHAIN stores, *CUSTOMER loyalty, *REVENUE accounting

مصطلحات جغرافية: EAST Asia

المؤلفون: Fan, Hua¹ (AUTHOR), Han, Bing² (AUTHOR) icyhan@foxmail.com, Wang, Wangshuai³ (AUTHOR)

المصدر: Journal of Travel Research. Nov2024, Vol. 63 Issue 8, p1870-1893. 24p.

مصطلحات موضوعية: *CUSTOMER retention, *ARTIFICIAL intelligence, *QUALITY of service, CHATBOTS, AMBIDEXTERITY, EMPATHY

المؤلفون: Gu, Flora F.¹ (AUTHOR) flora.gu@polyu.edu.hk, Leung, Fine F.¹ (AUTHOR) fine.leung@polyu.edu.hk, Wang, Danny T.² (AUTHOR) dtwang@hkbu.edu.hk, Tang, Yi³ (AUTHOR) msytang@hku.hk

المصدر: International Journal of Research in Marketing. Jun2024, Vol. 41 Issue 2, p362-382. 21p.

مصطلحات موضوعية: *CUSTOMER retention, *MARKETING strategy, *CONSUMERS, *MARKETING, ECONOMIC uncertainty, SELECTIVITY (Psychology)

المؤلفون: Shrivastava, Archana¹ (AUTHOR) archana.shrivastava@bimtech.ac.in

المصدر: Journal of Marketing Communications. Aug2024, Vol. 30 Issue 5, p531-552. 22p.

مصطلحات موضوعية: *CUSTOMER retention, *MARKETING, *COMMUNICATION in marketing, LISTENING, TRUST, SATISFACTION

مصطلحات جغرافية: INDIA

المؤلفون: Lal, Madan¹ (AUTHOR), Kashyap, Heena² (AUTHOR) heena.kashyap91@yahoo.com

المصدر: Jindal Journal of Business Research. Jun2024, Vol. 13 Issue 1, p82-99. 18p.

مصطلحات موضوعية: *CUSTOMER satisfaction, *CUSTOMER retention, *CONSUMER complaints, *CONSUMER behavior, *ELECTRONIC industries, *REDEMPTION (Law), *OMBUDSPERSONS, SATISFACTION

مصطلحات جغرافية: DELHI (India)

المؤلفون: Olugbenga, Obafemi Olumuyiwa¹ omobafemite@yahoo.com, Bamidele, Oyawa Olugbenga² olugbenga.oyawa@pau.edu.ng

المصدر: British Journal of Management & Marketing Studies. 2024, Vol. 7 Issue 3, p116-129. 14p.

مصطلحات موضوعية: *FAST moving consumer goods, *CUSTOMER retention, *CUSTOMER satisfaction, *MARKETING, *CONSUMERS, *PRODUCT quality

مصطلحات جغرافية: NIGERIA

المؤلفون: SIMONS, ROBERT

المصدر: Harvard Business Review. Spring2023 Special issue, p86-94. 9p. 1 Illustration.

مصطلحات موضوعية: *BUSINESS planning, *CUSTOMER retention, *INDUSTRIAL management, *WORK environment, *KEY performance indicators (Management)

المؤلفون: Albert, Noel, Thomson, Matthew

المصدر: Journal of Consumer Research; Aug2024, Vol. 51 Issue 2, p383-407, 25p

مصطلحات موضوعية: CUSTOMER relationship management, CUSTOMER relations, BRAND loyalty, CUSTOMER loyalty, CUSTOMER retention, CUSTOMER satisfaction, CONSUMER behavior, CONSUMER behavior research

المؤلفون: Zhou, Qiang (AUTHOR) zhouqiang@rmbs.ruc.edu.cn, Allen, B.J.¹ (AUTHOR) bj_allen@byu.edu, Gretz, Richard T.² (AUTHOR) richard.gretz@utsa.edu, Houston, Mark B.³ (AUTHOR) m.b.houston@tcu.edu

المصدر: Journal of Marketing. Mar2022, Vol. 86 Issue 2, p105-125. 21p. 8 Charts, 1 Graph.

مصطلحات موضوعية: *CUSTOMER retention, *CUSTOMER relations, *CUSTOMER relationship management, *CUSTOMER services, *DISINTERMEDIATION, OPPORTUNISM (Psychology)

المؤلفون: Nguyen, Nguyen¹ nnguyenlethanh@mbs.miami.edu, Johnson, Joseph¹ jjohnson@bus.miami.edu, Tsiros, Michael¹ tsiros@miami.edu

المصدر: Marketing Science. Mar/Apr2024, Vol. 43 Issue 2, p419-439. 21p.

مصطلحات موضوعية: *CUSTOMER retention, *ARTIFICIAL intelligence, *MARKETING effectiveness, SCIENTIFIC computing, MACHINE learning, COMPUTER simulation

المؤلفون: Adzinyo, Otilia¹, Dzansi, Dennis Yao², Strydom, Albertus Johannes³

المصدر: International Journal of Research in Business & Social Science. Mar2024, Vol. 13 Issue 2, p72-83. 12p.

مصطلحات موضوعية: *QUALITY of service, *CUSTOMER retention, HOSPITALITY, EMPATHY

مصطلحات جغرافية: GHANA

المؤلفون: KOESWORODJATI, Yudhi¹ yudhi_koesworodjati@unpas.ac.id, BUDIARTI, Ratu Hedy Syahidah¹ ratuhedy@unpas.ac.id, SURYANA, Popo¹ poposuryana@unpas.ac.id

المصدر: Quality - Access to Success. Mar2024, Vol. 25 Issue 199, p338-347. 10p.

مصطلحات موضوعية: *CUSTOMER retention, *MARKETING, *MARKETING research, *BANK marketing, *CONSUMERS, ISLAMIC law

مصطلحات جغرافية: BANDUNG (Indonesia)