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  1. 1
    Dissertation/ Thesis

    المؤلفون: 謝承融, Hsieh, Cheng-Jung

    المساهمون: 成之約

    وصف الملف: 3909897 bytes; application/pdf

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Guy Peters(1996). The Future of Governing: Four Emerging Models. University Press of Kansas. Bala, H., & Venkatesh, V. (2016). Adaptation to information technology: A holistic nomological network from implementation to job outcomes. Management Science, (pp156-179). Bass, B. M., & Avolio, B. J. (1990). Developing transformational leadership: 1992 and beyond. Journal of European industrial training. Bass, B.M. and Avolio, B.J. (1990) Developing Trans-formational Leadership: 1992 and Beyond. Journal of European Industrial Training, 14, (pp21-27). Bryman, A., & Cramer, D. (1992). Quantitative data analysis for social scientists. Estudios Geográficos, (pp347). Bryman, A., & Cramer, D. (1992). Quantitative data analysis for social scientists. Estudios Geográficos, 53(207),。(pp347). Burns, J. M. (1978). Leadership. New York: Harper & Row. Campbell, J., Dunnette, M., Lawler, E., & Weick, K. (1970). Managerial Behavior, Performance and Effectiveness. McGraw-Hill. Cenkci, A. T., & Özçelik, G. (2015). Leadership styles and subordinate work engagement: The moderating impact of leader gender. Global Business & Management Research, 7(4). Chemers, M. M. (1997). Leadership, change, and organizational effectiveness. University of California, Santa Cruz,(pp1-5). Dorfman, P. W., & Howell, J. P. (1988). Dimensions of National Culture and Effective Leadership Patterns: Hofstede Revisited. Advances in International Comparative Management,(pp127-150). Downton, J. V. (1973). Rebel leadership: Commitment and charisma in the revolutionary process. Free Press. Farh, J. L., Hackett, R. D., & Liang, J. (2007). Individual-level cultural values as moderators of perceived organizational support–employee outcome relationships in China: Comparing the effects of power distance and traditionality. Academy of management journal,(pp715-729). Forehand, G. A., & Gilmer, B. (1964). VON.(1964). Environmental variations in studies of organizational climate. Psychological Bulletin, (pp361-382). Gerben S. Van Der Vegt and J. Stuart Bunderson. (2005). Learning and Performance in Multidisciplinary Teams: The Importance of Collective Team Identification. Academy of Management JournalVol. 48, No. 3. Guion, R. M. (1973). A note on organizational climate. Organizational Behavior & Human Performance, (pp120–125). Harries-Jenkins, G (2013). The army in Victorian society. Routledge. Hofsted, G. (1980). Motivation, leadership and organization Do American theories applied abroad. Organizational Dynamics, (pp42-63) Jones, D. N., & Figueredo, A. J. (2013). The core of darkness: Uncovering the heart of the Dark Triad. European Journal of Personality, (pp521–531). Khatri, N. (2009). Consequences of power distance orientation in organisations. Vision,(pp1-9). Klingner, D. E., & Lynn, D. (1998). Beyond civil service: The politics of the emergent paradigm. Handbook of human resource management in government, (pp56-74). Koenhen, D. M., Mulder, M. H. V., & Smolders, C. A. (1977). Phase separation phenomena during the formation of asymmetric membranes. Journal of Applied Polymer Science, (pp199-215). Lee, Y. T., & Antonakis, J. (2014). When preference is not satisfied but the individual is: How power distance moderates person–job fit. Journal of Management,(pp641-675). Lewin, K. (1936). A dynamic theory of personality: Selected papers. The Journal of Nervous and Mental Disease, (pp612-613). Lippitt, R., & White, R. K. (1943). The" social climate" of children's groups. Litwin, G. H., & Stringer, R. A. (1968). Motivation and organizational climate. Pritchard, R. D., & Karasick, B. W. (1973). The effects of organizational climate on managerial job performance and job satisfaction. Organizational behavior and human performance, (pp126-146). Robbins, L. (2007). An essay on the nature and significance of economic science. Ludwig von Mises Institute. Robbins, S. P., & Coulter, M. (2017). Management 13E. Noida, India: Pearson India. Robertson, S. A., Datu, J. A. D., Brawley, A. M., Pury, C. L., & Mateo, N. J. (2016). The Dark Triad and social behavior: The influence of self-construal and power distance. Personality and Individual Differences,(pp69-74). Rosenthal, S. A., & Pittinsky, T. L. (2006). Narcissistic leadership. The Leadership Quarterly, (pp617–633). Sarkesian, S. C (1981). Military professionalism and civil-military relations in the West. International Political Science Review, 2(3), (pp283-297). Schyns, B., & Van Veldhoven, M. J. (2010). Group leadership climate and individual organizational commitment: A multilevel analysis. Journal of Personnel Psychology, (pp57). Shockley-Zalabak, P., Ellis, K., & Winograd, G. (2000). Organizational trust: What it means, why it matters. Organization Development Journal, (pp35–48). Stogdill, R. M. (1969). Validity of leader behavior descriptions. Personnel Psychology. Ter Hofstede, A. H., & Verhoef, T. F. (1997). On the feasibility of situational method engineering. Information Systems,(pp401-422). Wright, P.M. and McMahan, G.C. (1992) Theoretical Perspectives for Strategic Human Resource Management. Journal of Management, 18, (pp295-320). Yuan, F., & Zhou, J. (2015). Effects of cultural power distance on group creativity and individual group member creativity. Journal of Organizational Behavior, (pp990–1007). Yukl, G.A. (2013) Leadership in Organizations. 8th Edition, Prentice-Hall, Upper Saddle River. Yukl, G.A. (2013) Leadership in Organizations. 8th Edition, Prentice-Hall, Upper Saddle River. 三、網路資料 Chalmers Johnson。(1987)。Political Institutions and Economic Performance: The Government-Business Relationship in Japan, South Korea, and Taiwan。The Political Economy of the New Asian Industrialism,https://doi.org/10.7591/9781501723766-007; G0106921106; https://nccur.lib.nccu.edu.tw//handle/140.119/153192; https://nccur.lib.nccu.edu.tw/bitstream/140.119/153192/1/110601.pdf

  2. 2
    Dissertation/ Thesis

    المؤلفون: 呂翊嘉, Lu, Yi-Chia

    المساهمون: 蘇昱璇, Su, Yu-Hsuan

    وصف الملف: 2118834 bytes; application/pdf

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    المؤلفون: 曾文祥, Tseng, Wen-Hsiang

    المساهمون: 陳榮政, Chen, Jung-Cheng

    وصف الملف: 6110158 bytes; application/pdf

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    المؤلفون: 林献桀, LIN, SHIAN-JIE

    المساهمون: 劉梅君

    وصف الملف: 2449878 bytes; application/pdf

    Relation: 一、網站資料\n直轄市及各縣市短期補習班資訊管理系統(2022),取自: http://bsb.edu.tw。\n\n短期補習班設立及管理準則(2021),全國法規資料庫,取自: https://law.moj.gov.tw/LawClass/LawAll.aspx?pcode=H0080087。\n\n二、外文資料\nAdams, J.S. (1963). Toward and understanding of inequity. Journal of Abnormal and Social Psycholog, 67(5), 422-436.\n\nDastmalchian, A., Adamson, R., & Blyton, P. (1986). Developing a Measure of Industrial Relations Climate. Relations Industrielles. Relations Industrielles, 41(4), 851–859.\n\nDastmalchian, A., Abdollayan, M. R., & Blyton, P. (1982). Industrial Relations Climate and Company Effectiveness. Personal Reviews, 11, 35–39.\n\nBagozzi, R.P. (1992). The Self-Regulation of Attitudes Intentions and Behavior. Social Psychology Quarterly, 55(1), 178-204.\n\nBass, B. & Avolio, B. (2000). Multifactor leadership questionnaire (2nd ed.). Redwood City, CA: Mind Garden.\n\nBass, B. M. (1985). Leadership and Performance Beyond Expectations. New York, NY: Free Press.\n\nBlake, R.R., Mouton, J.S., & Barnes, L.B. (1964). Breakthrough in organization development. Harvard Business.\n\nDastmalchian, A., Blyton, P., & Adamson, R. (1991). The Climate of Workplace Relations. London:Routledge.\n\nFiedler, F.E. (1967). A theory of leadership effectiveness. New York: McGraw-Hill.\n\nFriesen, D., & Williams, M.J. (1985). Organizational stress among teachers. Canadian Journal of Education, 10(1),13-34.\n\nHakan, E. (2008). The impact of transformational leadership on organizational and leadership effectiveness. Journal of Management Development, 27(7), 708-726.\n\nHallowell, R., Schlesinger, L.A., & Zornitsdy, J. (1996). "Internal service quality: Customer and job satisfaction, linkage and implications for management". Human Resource Planning, 19, 20-31.\n\nHemphill, J.K. (1949). Situational factors in leadership. Ohio State University. Bureau of Educational Research Monograph.\n\nHertzberg, F., Mansner, B., & Snyderman, B. (1959). The motivation to work(2nd ed.). New York: John Wiley & Sons, 136-142.\n\nHouse, R., & Mitchell, T. (1974). Path-Goal Theory of Leadership. Contemporary Business, 9(4), 81-98.\n\nHouse, R.J. (1977). A 1976 theory of charismatic leadership. In J.G. Hunt, & L.L. Larson(Eds.), Leadership: The cutting edge (pp. 189-207). Carbondale: Southern Illinois University Press.\n\nKatz, H.C., Kochan, T.A., & Gobeille, K.R. (1983). Industrial Relations Performance, Economic Performance, and QWL Programs: an Interplant Analysis. Industrial and Labor Relation Review, 37, 3-17.\n\nLee, J. (2004). Company and Union Commitment:Evidence from an Adversarial Industrial Relations Climate at a Korean Uuto Plant. Int. J. of Human Resource Management, 15(8), 1463–1480.\n\nLewin, K., Lippitt, R., & White, R.K. (1939). Patterns of aggressive behavior in experimentally created “social climates”. The Journal of Social Psychology, 10(2), 269-299.\n\nLiu, C.L. (2006). The effects of transformational leadership on organizational commitment and job satisfaction in Taiwan`s information technology industry. Doctoral dissertation of Nova Southeastern University.\n\nLocker, D., & Gibson, B. (2010). Discrepancies between self-ratings of and satisfaction with oral health in two older adult populations. Community Dent Oral Epidemiol, 10(2), 280-288.\n\nLok, P., & Crawford, J. (2004). The effect of organizational culture and leadership style on job satisfaction and organizational commitment: A cross‐national comparison. Journal of Management Development, 23, 321-338.\n\nMaslow, A.H. (1943). A theory of human motivation. Psychological Review, 50(2), 370-396.\n\nMaslow, A.H. (1970). Motivation and personality. New York:Harper&Row, 125-163.\n\nMiles, J. M. (1980). How to Establish a Good Industrial Relations Climate. Management Review, 8, 42-44.\n\nDastmalchian, A., & Ng., I. (1990). Industrial Relations Climate and Grievance Outcomes. Relations Industrielles / Industrial Relations, 45(2), 311–325.\n\nNicholson, N. (1979). Industrial Relations Climate: A Case Study Approach. Personnel Review, 8(3), 20-25.\n\nPorter, L. W., & Lawler, E. E. (1968). Managerial Attitude and Performance. Homewood, Ill.: Richard D. Irwin.\n\nHoppock, R. (1935). Job Satisfaction. New York:Harper & Brothers Publishers, 17-43.\n\nRedman, T., & Snape, E. (2006). Industrial Relations Climate and Staff Attitudes in the Fire Service: A Case of Union Renewal? Employee Relations, 28(1), 26–45.\n\nStogdill, R. M. (1948). “Personal Factors Associated With Leadership”. Journal of Applied Psychology, 25, 35-71.\n\nHammer, T. H., Currall, S. C., & Stern, R. N. (1991). Worker Representation on Boards of Directors: A Study of Competing Roles. Industrial and Labor Relations Review, 44(4), 661–680.\n\nVroom, V.H. (1964). Work and motivation. New York: Wiley.\n\nWeiss, D. J., Dawis R. V., England G. W., & Lofquist L. H. (1967). Minnesota studies in vocational rehabilitation. Manual for the Minnesota Satisfaction Questionnaire. Minneapolis: University of Minnesota.\n\nMedina, M. Q., & Chaparro, J. P. (2008). The impact of the human element in the information systems quality for decision making and user satisfaction. Journal of Computer Information Systems, 48(2), 44-52.\n\nAnderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411-423.\n\nNunnally, J. C. (1978). Psychometric Theory,2nd , New York: McGraw-Hill.\n\nBagozzi, R. P., & Yi, Y. (1988). On the evaluation of structural equation models. Journal of the Academy of Marketing Science, 16(1), 74-94.\n\nGefen, D., Straub, D., & Boudreau, M. C. (2000). Structural Equation Modeling Techniques and Regression: Guidelines for Research Practice. Communications of the Association for Information Systems, 7, 1-78.\n\nGaski, J. F., & Nevin, J. R. (1985). The differential effects of exercised and unexercised power sources in a marketing channel. Journal of Marketing Research, 22(2), 130-142.\n\nFornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(3), 39-50.\n\nMueller M. J. (1997). Enzymes involved in jasmonic acid blosynthesis. Physiol plant , 100, 653-663.\n\nWilliams, L. I., & Hazer, J. T., (1986), Antecedents and consequences of satisfaction and commitment in turnover models: A reanalysis using latent variable structural equation methods, Journal of Applied Psychology, 71(2), 219-231.\n\nHair, J. F. Jr., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006), Multivariate Data Analysis (6th Ed.), Prentice Hall, Englewood Cliffs, NJ. MacKinnon, D. P. (2008). Introduction to Statistical Mediation Analysis. New York, NY: Lawrence Erlbaum Associates.\n\nHair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M., (2013). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). Sage, Thousand Oaks.\n\nCheung, G. W., & Lau, R. S. (2008). Testing mediation and suppression effects of latent variables: Bootstrapping with structural equation models. Organizational Research Methods, 11(2), 296–325.\n\nCheung, G. W. (2009). A multiple-perspective approach to data analysis in congruence research. Organizational Research Methods, 12(1), 63-68.\n\nLau, R. S., & Cheung, G. W. (2012). Estimating and comparing specific mediation effects in complex latent variable models. Organizational Research Methods, 15, 3-16.\n\nBentler, P. M., & Bonett, D. G. (1980). Significance tests and goodness of fit in the analysis of covariance structures. Psychological Bulletin, 88(3), 588-606.\n\nBollen, K. A. (1989). Structural equations with latent variables. New York: Wiley.\n\nHoelter, J.W. (1983). The analysis of covariance structures: Goodness-of-fit indices. Sociological Methods and Research, 11, 325-344.\n\nHair, J., Anderson, R., Tatham, R., & Black, W. (1998) Multivariate data analysis. 5th Edition, Prentice Hall, New Jersey.\n\nHu, L., & Bentler, P. (1999). Cutoff criteria for fit indices in covariance structure analysis: conventional criteria versus new alternatives. Structural Equation Modeling, 6, 1-55.\n\nMulaik, S.A., James, L.R., Van Alstine, J., Bennett, N., Lind, S., & Stilwell, C.D. (1989). Evaluation of goodness-of-fit indices for structural equation models. Psychological Bulletin, 105, 430-445.\n\nFornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(3), 39-50.\n\nBentler, P. M., & Chou, C. P. (1987). Practical Issues in Structural Modeling. Sociological Methods and Research, 16(2), 78-117.\n\nBoomsma, A., & Hoogland, J. J. (2001). The robustness of LISREL modeling revisted. Psychometrika, 51, 313-325.\n\n二、中文資料\n\n王大慶、焦建國 (2003)。勞資關係理論與西方發達國家的實踐。經濟研究參考,51,42-48。\n\n任騰飛(2011)。員工薪酬公平感對企業勞動關係的影響研究。廣東商學院企業管理學系碩士學位論文。\n\n汪泓、陳心德、邱羚(2001)。企業勞動關係測評與景氣指標體系的研究。上海工程技術大學學報,9,161-166。\n\n邱俊諭(2005)。領導風格、團隊信任與團隊績效關聯性之研究-以台灣、美國華人區域補教業為例。大葉大學國際企業管理學系碩士在職專班碩士學位論文。\n\n張淵智(2007)。國民小學校長領導風格、衝突管理策略與學校效能關係之研究。國立高雄師範大學教育學系碩士學位論文。\n\n陳志超(2019)。補教人員工作壓力、組織氣氛對工作滿意度之關係研究。國立台中教育大學管理學院國際經營管理碩士在職專班碩士學位論文。\n\n陳富銘(2004)。校長領導風格與學校組織效能關係之研究。國立屏東師範學院國民教育研究所學位論文。\n\n陳馥瑜、劉念琪(2002)。組織績效指標間關聯性探討-以離職率、生產力、獲利力為例。國立中央大學人力資源管理研究所論文。\n\n黃秀玉(2022)。少子化對國中小補習班經營策略之影響-以B補習班為例。東海大學會計學系碩士學位論文。\n\n董保華(2006)。勞動關係對立與和諧。上海企業,9,63-66。\n\n趙海霞(2007)。企業勞動關係和諧度評價模型。統計與決策,21,182-184。\n\n衛民、許繼峰(2018)。勞資關係相關名稱的用法。《勞資關係:平衡效率與公平》(五版),頁 25-31。前程文化。\n\n謝龍發(1986)。工作特性、個人屬性與員工工作滿意度之關聯性研究。國立交通大學管理科學研究所碩士論文。\n\nRobbins, Stephen P. (1997)。《組織行為學》。中國人民大學出版社\n\n邱皓政 (2005)。《量化研究法(二)-統計原理與分析技術》(初版)。台北:雙葉書廊有限公司。\n\n李茂能 (2009)。《圖解Amos在學術研究之應用》。臺北市:五南。\n\n吳明隆(2009)。《結構方程模式-SIMPLIS的應用》(三版)。五南出版社。\n\n汪志堅(2011)。《消費者行為》。全華圖書股份有限公司。\n\n曹勝雄、黃文雄(2016)。Moderating Effect of Social Support on Relationship between Recreation。大專體育學刊,18(3),147-162。; G0108262015; https://nccur.lib.nccu.edu.tw//handle/140.119/147088; https://nccur.lib.nccu.edu.tw/bitstream/140.119/147088/1/201501.pdf

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    Dissertation/ Thesis

    المؤلفون: 林睿昶, Lin, Jui-Chang

    المساهمون: 成之約

    Relation: 壹、中文部分\n一、專書\n中華郵政公司(編)(2022a)。2021中華郵政永續報告書。臺北市:中華郵政公司。\n中華郵政公司(編)(2022b)。中華民國110年中華郵政年報。臺北市:中華郵政公司。\n許士軍(1990)。管理學(初版)。臺北,東華書局。\n黃英忠(2001)。現代管理學(四版)。臺北,華泰書局。\n二、期刊論文\n余德成、溫金豐、陳泰哲(2002)。科技產業中領導行為與組織公民行為之關係:檢 驗督導信任的情境效應。中山管理評論,10(1),65-91。\n汪昱(2005)。旅館領導行為與服務人員公民行爲的關聯。中華技術學院學報,32,253-271。\n吳政達、湯家偉、羅清水(2007)。心理契約,組織公平,組織信任與組織公民行為結構關係之驗證:以臺北地區國民中學學校組織為例。教育政策論壇,10(1),133-159。\n李立良、張家銘(2014)。大學體育室主任家長式領導對教師工作滿意與組織公民行為影響關係:以領導者與部屬交換關係為中介變項。臺灣體育運動管理學報,14(1),115-144。\n李金泉、李那莉(2011)。國中生自我效能、知覺教師領導風格與學生組織公民行為之相關研究-以臺南市某國民中學為例。南臺人文社會學報,5,27-53。\n李勁霆(2021)。國民小學校長正向領導與教師心理契約關係之研究:以賦權增能為中介變項。學校行政,134,138-159。\n施婉婷、王俊人、侯昌連(2013)。心理契約對組織承諾及組織公民行為影響之研究-探討組織變革的干擾效果。臺灣體育運動管理學報,13(3),203-227。\n陳怡潔(2019)。國民中學校長文化領導、教師心理契約、教師社群互動與學校效能關係之研究。學校行政,121,53-89。\n陳照明、萬榮水(2001)。勞雇心理契約論建構的爭論之剖析及其解決之展望。中國行政評論,10(4),101-128。\n陳清檳、蕭育琳、徐志瑋(2010)。國中生知覺導師領導風格與學生組織公民行為之研究。中等教育學刊,61(1),52-73。\n陳慧芳、李安明(2015)。桃竹苗地區國民小學代理代課教師知覺組織支持、心理契約與組織公民行為之相關研究。學校行政,100,238-261。\n許順旺、林笠倫、張姮燕(2010)。國際線空服員對轉換型領導、服務氣候與服務導向公民行為之研究:以內、外控人格特質為干擾變項。人力資源管理學報,10(1),53-77。\n黃品全(2005)。轉型與交易領導對心理賦能及服務導向組織公民行為之影響:模式建立及全職、部份工時餐飲人員比較分析。觀光研究學報,11(3),233-258。\n三、學位論文\n王沛渝(2022)。從交換理論的觀點去探討家長式領導風格對組織公民行為之影響-心理契約為中介變項。淡江大學企業管理學系碩士在職專班碩士論文,未出版,新北。\n吳旻玲(2009)。意義管理觀點下領導風格與組織公民行為之關係-心理契約的中介角色。國立高雄應用科技大學人力資源發展研究所碩士論文,未出版,高雄。\n吳冠儒(1999)。員工工作價值、專業承諾、情感承諾與組織公民行為關係之研究-以高科技企業員工為例。中原大學企業管理研究所碩士論文,未出版,桃園。\n李浤雋(2019)。領導風格、工作滿意與組織公民行為關聯性研究-以法務部矯正署監所人員為例。國立高雄師範大學人力與知識管理研究所碩士論文,未出版,高雄。\n林盈州(2008)。海巡署南部地區基層安檢所主管領導型態、心理契約與領導效能相關性之研究。樹德科技大學經營管理研究所碩士論文,未出版,高雄。\n林致瑋(2010)。領導者部屬交換品質影響製造業主管領導行為與員工績效之關係研究-以心理契約為中介變項。國立彰化師範大學工業教育與技術學系博士論文,未出版,彰化。\n林庭玉(2020)。第一線服務人員知覺服務氣候、心理契約、工作敬業對組織公民行為之影響-以就業服務中心為例。國立暨南國際大學終身學習與人力資源發展系碩士論文,未出版,南投。\n胡瓊泰(2000)。工作生活品質、組織承諾與組織公民行為之相關性研究-以高科技產業為例。國立中山大學人力資源管理研究所碩士論文,未出版,高雄。\n侯堂柱(2000)。轉換型領導、組織承諾與組織公民行為之關係-以臺灣電子業為例。國立中山大學人力資源管理研究所碩士論文,未出版,高雄。\n侯耀翔(2014)。轉換型領導、交易型領導、師徒功能認知與組織承諾之關連性研究-以某石化公司為例。國立高雄應用科技大學企業管理系碩士在職專班碩士論文,未出版,高雄。\n陳明仁(2009)。領導風格、組織公平、組織信任與組織公民行為之探討。樹德科技大學經營管理研究所碩士論文,未出版,高雄。\n陳貞羽(2018)。領導風格對領導者與成員交換關係及組織公民行為之表現-以個人組織適配作為干擾。輔仁大學餐旅管理研究所碩士論文,未出版,新北。\n陳韻琁(2005)。領導風格、組織公民行為與業務人員業績表現關係之研究-以沛華集團為例。國立臺灣海洋大學航運管理學系碩士論文,未出版,基隆。\n陳雅惠(2007)。人力彈性運用、員工心理契約與組織公民行為關係之研究-以國際觀光旅館為例。南臺科技大學休閒事業管理研究所碩士論文,未出版,臺南。\n陶育華(2004)。空服員組織支持認知與組織公民行為關係之研究-以組織自尊為中介變項。中國文化大學觀光事業研究所碩士論文,未出版,臺北。\n曹美惠(2009)。內外控人格特質、轉型領導與心理契約關係之研究-以彰化縣政府人事人員為例。國立彰化師範大學政治學研究所碩士論文,未出版,彰化。\n張潔如(2004)。交易型領導、轉換型領導、工作特性與組織公民行為關係之研究-以A公司客服人員為例。元智大學企業管理研究所碩士論文,未出版,桃園。\n黃宏文(2019)。完全中學校長領導風格與學校效能關係之研究-以中階領導雙歧與教師心理契約為中介變項。國立高雄師範大學教育研究所博士論文,未出版,高雄。\n黃暐翔(2016)。運用EIQ分析法提升物流中心之電子商務作業效率-以A公司為例。國立中央大學工業管理研究所碩士論文,未出版,桃園。\n黃艷秋(2007)。國民小學校長服務領導、教師心理契約與學校效能關係之研究。國立高雄師範大學成人教育研究所碩士論文,未出版,高雄。\n詹曉雯(2016)。臺中市國民中學校長領導行為、教師心理契約與其兼任行政職務意願相關之研究。逢甲大學公共政策研究所碩士論文,未出版,臺中。\n蔡韻瓊(2007)。國民中學校長家長式領導、教師心理契約與專業承諾關係之研究。國立高雄師範大學成人教育研究所碩士論文,未出版,高雄。\n歐楚意(2015)。領導型態、心理契約、情緒勞務對員工工作行為之影響-以公立社福機構為例。國立澎湖科技大學行銷與物流管理研究所碩士論文,未出版,澎湖。\n薛富鴻(2013)。員工心理契約與組織績效關聯性之研究-以領導風格為調節變項。淡江大學教育科技研究所碩士論文,未出版,新北。\n鍾志群(2004)。心理契約履行、信任與組織公民行為之研究。中國文化大學國際企業管理研究所碩士論文,未出版,臺北。\n顏綾婕(2005)。航空公司空服員對內部服務品質認知、心理契約與組織公民行為關係之研究。中國文化大學觀光休閒事業管理研究所碩士論文,未出版,臺北。\n四、網路等電子化資料\n中華郵政工會(2022)。郵學問,2022年4月20日,取自:\nhttps://www.cpwu.org.tw/static/upload/file/20220420/1650439166661815.pdf。\n中國時報(2016)。迫中華郵政暫緩實施工作衡量機制 血汗郵差爭權益3000人連署奏捷,2016年6月29日,取自:\nhttps://www.chinatimes.com/newspapers/20160629000377-260102?chdtv,最後瀏覽日:2022年10月1日。\n立法院(2015)。立法院議案關係文書:院總第887號政府提案第15100號之1960。取自:https://lci.ly.gov.tw/LyLCEW/agenda1/02/pdf/08/08/03/LCEWA01_080803_00227.pdf。\n立法院公報處(2012)。立法院公報,第101卷第49期,委員會紀錄。2012年6月7日,取自:\nhttps://lci.ly.gov.tw/LyLCEW/communique1/work/101/49/LCIDC01_1014901_00005.doc。\n自由時報(2015)。血汗郵局!郵差去年加班121萬小時/近3年違反勞基法高達80件 桃園郵局罰最多,2015年4月3日,取自:\nhttps://news.ltn.com.tw/news/life/paper/868404,最後瀏覽日:2023年1月20日。\n行政院主計處,行業統計分類,第11次修正(110年1月)-5410細類-郵政業,取自:https://www.stat.gov.tw/public/Attachment/012221854690WG0X9I.pdf。\n行政院勞動部。勞動統計名詞。取自:\nhttps://statdb.mol.gov.tw/html/com/st0301.html,最後瀏覽日:2022年6月6日。\n華視新聞(2015)。日送一千封信 血汗郵差辛酸,2015年4月3日,取自:https://tw.news.yahoo.com/日送-千封信-血汗郵差辛酸-210000010.html,最後瀏覽日:2022年10月1日。\n監察院(2015)。監察院調查報告 104交正0012號。取自:\nhttps://cybsbox.cy.gov.tw/CYBSBoxSSL/edoc/download/19344。\n賴文萱(2020)。臺灣的口罩心臟!郵差扛起配送任務,2020年3月11日,取自:\nhttps://www.ettoday.net/news/20200311/1665417.htm,最後瀏覽日:2022年6月8日。\n五、其他\n公務人員週休二日實施辦法。\n公務員服務法。\n交通事業人員考成條例。\n交通事業人員任用條例。\n交通部郵電事業人員退休撫卹條例。\n中華郵政股份有限公司人員陞遷要點。\n中華郵政股份有限公司職階人員考核要點。\n中華郵政股份有限公司職階人員管理要點。\n中華郵政股份有限公司職階人員退休撫卹及資遣要點。\n中華郵政股份有限公司職階人員職階晉升甄試及甄審要點。\n中華郵政股份有限公司轉調人員請假休假實施要點。\n勞工健康保護規則。\n郵件處理規則。\n郵政法。\n勞動基準法。\n勞動基準法施行細則。\n\n貳、西文部分\n一、專書\nArgyris, C. (1960). Understanding organizational behavior. Homewood. IL: Dorsey Press.\nBass, B. M. (1985). Leadership performance beyond expectations. New York: Academic Press.\nBass, B. M., & Avolio, B. J. (1990). Transformational leadership development: Manual for multifactor leadership questionnaire. Palo Alto, California: Consulting Psychologists Press.\nBass, B. M., & Avolio, B. J. (1994). Improving organizational effectiveness through transformational leadership. Thousand Oaks, CA: Sage.\nBass, B. M., & Avolio, B. J. (1995). The multifactor leadership questionnaire–5x short form. Redwood City, CA: Mind Garden.\nBennis, W. (1994). On becoming a leader. Addison-Wesley Publishing.\nBennis, W., & Nanus, B. (1985). Leaders: The strategies for taking charge. New York: Harper & Row.\nBorman, W. C., & Motowidlo, S. J. (1993). Expanding the criterion domain to include elements of contextual performance. Jossey-Bass, San Francisco.\nBowen, D. E., & Schneider, B. (1985). Boundary-spanning-role employees and the service encounter: Some guidelines for future management and research. The service encounter. New York: Lexington Books.\nBryman, A. (1992). Charisma and leadership in organizations. London: Sage Publications.\nBurns, J. M. (1978). Leadership. New York: Harper & Row.\nDavis, K. (1972). Human behavior at work: The dynamics of organizational behavior. New York: McGraw-Hill.\nDavis, K., & Newstrom John W. (1989). Human behavior at work: Organizational behavior (8th ed.). New York: McGraw-Hill.\nDownton, J. V. (1973). Rebel leadership: Commitment and charisma in the revolutionary process. New York: Free Press.\nDuBrin, A. J. (2009). Leadership research findings, practice, and skills (6th ed.). Boston: Houghton Mifflin.\nFiedler, F. (1967). A theory of leadership effectiveness. New York: McGraw-Hill.\nGraham, J. W. (1989). Organizational citizenship behavior: Construct definition, operationalization and validation. Chicago, IL: Loyola University Press.\nLevinson, H., Price, C. R., Munden, K. J., Mandl, H. J., & Solley, C. M. (1962). Men, management and mental health. Cambridge, MA: Harvard University Press.\nLikert, R. (1967). The human organization: Its management and value. New York: McGraw-Hill.\nNoer, D. M. (1997). Breaking free: A prescription for personal and organizational change. San Francisco, CA: Jossey-Bass.\nNunnally, J. C. (1978). Psychometric theory (2nd ed.). New York: McGraw-Hill.\nOrgan, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington, MA: Lexington Books.\nRobbins, S. P. (2007). Organizational behavior, concept controversies and application (12th ed.). Upper Saddle River, NJ: Pearson Prentice Hall, Inc.\nRousseau, D. M. (1995a). Psychological contracts in organizations: Understanding written and unwritten agreements. Thousand Oaks, CA: Sage.\nRousseau, D. M. (1995b). Promises in action: Psychological contracts in organizations. Newbury Park, CA: Sage.\nSchein, E. H. (1980). Organizational psychology (3rd ed.). Englewood Cliffs, NJ: Prentice Hall.\nYukl, G. A. (1994). Leadership in organizations (3rd ed.). Englewood Cliffs, NJ: Prentice Hall.\nYukl, G. A. (2013). Leadership in organizations (8th ed.). Upper Saddle River, NJ: Prentice Hall.\n二、期刊論文\nAsgari, A., Silong, A. D., Ahmad, A., & Samah, B. A. (2008). The relationship between transformational leadership behaviors, organizational justice, leader-member exchange, perceived organizational support, trust in management and organizational citizenship behaviors. European Journal of Scientific Research, 23(2), 227-242.\nBaron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182.\nBateman, T. S., & Organ, D. W. (1983). Job satisfaction and the good soldier: The relationship between affect and employee citizenship. Academy of Management Journal, 26(4), 587-595.\nBettencourt, L., Meuter, M., & Gwinner, K. (2001). A comparison of attitude, personality and knowledge predictors of service-oriented organizational citizenship behaviors. Journal of Applied Psychology, 86, 29-41.\nBitner, M. J., Booms, B. H., & Tetreault, M. S. (1990). The service encounter: Diagnosing favorable and unfavorable incidents. Journal of Marketing, 54, 71-84.\nBolino, M. C., & Turnley, H. W. (2005). The personal costs of citizenship behavior: The relationship between individual initiative and role overload, job stress, and work-family conflict. Journal of Applied Psychology, 90(4), 740-748.\nCran, D. J. (1994). Towards validation of the service orientation construct. The Service Industries Journal, 14(1), 34-44.\nCoyle-Shapiro, J., & Kessler, I. (2000). Consquences of the psychological contract for the employee relationship: A large scale survey. Journal of Mangment Studies, 37(7), 903-930.\nDavid, S. (2006). Role conflict: Leaders and managers. Nursing Management, 13(5), 31-37.\nDe Meuse, K. P., Bergmann, T. J., & Vanderheiden, P. A. (1997). Corporate downsizing: Separating myth from fact. Journal of Management Inquiry, 6, 168-176.\nFeldman, D. C. (1976). A contingency theory of socialization. Administrative Science Quarterly, 21, 433-452.\nGraham, J. W. (1991). An essay on organization citizenship behavior. Employee Responsibilities and Right Journal, 4(4), 249-270.\nHall, D., & Moss, J. (1998). The new protean career contract: Helping organizations and employees adapt. Organizational Dynamics, 26(3), 22-37.\nHallier, J., & James, P. (1997). The employee psychological contract: Agency, protection and advancement. Journal of Management Studies, 34, 703-728.\nHendry, C., & Jenkins, R. (1997). Psychological contracts and new deals. Human Resource Management Journal, 7(1), 38-44.\nHiltrop, J. M. (1996). Managing the changing psychological contract. Employee Relations, 18(1), 36-49.\nHogan, J., Hogan, R., & Busch, C. M. (1984). How to measure service orientation. Journal of Applied Psychology, 69(1), 167-173.\nHui, C., Lee, C., & Rousseau, D. E. (2004). Psychological contract and organizational citizenship behavior in china: Investigating generalizability & instrumentality. Journal of Applied Psychology, 89(2), 311-321.\nHuppertz, P. (1999). Market chains requires new supply chain thinking. Transportation & Distribution, 40(3), 70-74.\nKatz, D. (1964). The motivational basis of organizational behavior. Behavioral Science, 9, 131-133.\nKonovsky, M. A., & Pagh, S. D. (1994). Citizenship behavior and social exchange. Academiy of Management Journal, 37(3), 656-669.\nLucero, M. A., & Allen, R. A. (1994). Employee benefits: A growing source of psychological contract violations. Human Resource Management, 33(3), 425-446.\nMacKenzie, S. B., Podsakoff, P. M., & Fetter, R. (1993). The impact of organizational citizenship behavior on evaluations of salesperson performance. Journal of Marketing, 57, 70-80.\nMacNeil, I. R. (1985). Relational contract: What we do and not know. Wisconsin Law Review, 3, 483-525.\nMcDonald, D. J., & Makin, P. J. (2000). The psychological contract, organizational commitment and job satisfaction of temporary staff. Leadership and Organization Development Journal, 21(1/2), 84-91.\nMcFarlane Shore, L., & Tetrick, L. E. (1994). The psychological contract as an explanatory framework in the employment relationship. Trends in Organizational Behavior, 1, 91-109.\nMichael, J. H. (2001). Perceived obligations of future forest industry employees: A psychological contracts perspective. Forest Products Journal, 51(10), 39-46.\nMilward, L. J., & Hopkins, L. J. (1998). Psychological contracts, organizational and job commitment. Journal of Applied Social Psychology, 28(16), 1530-1556.\nMorrison, D. E. (1994). Psychological contracts and change. Human Resource Management, 33(3), 353-372.\nNaqshbandi, M. M., & Kaur, S. (2011). A study of organizational citizenship behaviors, organizational structures and open innovation. International Journal of Business and Social Sciences, 2(6), 182-193.\nOrgan, D. W., & Moorman, R. H. (1993). Fairness and organizational citizenship behavior: What are the connections? Social Justice Research, 6(1), 5-18.\nParasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumers perceptions of service quality. Journal of Retailing, 64(1), 12-40.\nParry, K. (2000). Does leadership help the bottom line? New Zealand Management, 47, 38-41.\nPodsakoff, P. M., & MacKenzie, S. B. (1997). The impact of organizational citizenship behavior organizational performance: A review and suggestions for future research. 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    المؤلفون: 黃郁婷, Huang, Yu-Ting

    المساهمون: 羅光達

    وصف الملف: 2420445 bytes; application/pdf

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