المؤلفون: 凃珮妤, Tu, Pei-Yu

المساهمون: 吳豐祥, Wu, Feng-Shang

مصطلحات موضوعية: B2B軟體服務商, 系統軟體服務商, 服務創新, B2B行銷, 關係品質, 平台, 生態系, 服務品質, B2B software service providers, System software service providers, Service Innovation, B2B marketing, Relationship Quality, Platform, Ecosystem, Service Quality

وصف الملف: 2530649 bytes; application/pdf

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The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development. Psychology & Marketing, 14, 737-764. Hertog, P., Aa, W., & Jong, M. (2010). Capabilities for managing service innovation: Towards a conceptual framework. Journal of Service Management, 21, 490-514. https://doi.org/10.1108/09564231011066123 Hertog, P., & Bilderbeek, R. (1999). Conceptualising Service Innovation and Service Innovation Patterns. Hertog, P. D. (2000). Knowledge-intensive business services as co-producers of innovation. International Journal of Innovation Management, 4(04), 491-528. Heskett, J. L. (1986). Managing in the Service Economy. Harvard Business School Press. https://books.google.com.tw/books?id=3RYMAAAAIAAJ Holbrook, M. B., & Corfman, K. P. (1985). Quality and value in the consumption experience: Phaedrus rides again. Perceived Quality, 31(2), 31-57. Holt, K. (1988). 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A critical evaluation of the new service development process. New Service Development, 1-32. https://doi.org/10.4135/9781452205564.n1 Kimes, S. E., & Wirtz, J. (2015). Revenue management: Advanced strategies and tools to enhance firm profitability. Foundations and Trends® in Marketing, 8(1), 1-68. Kindström, D., Baron, S., & Kowalkowski, C. (2009). Development of industrial service offerings: a process framework. Journal of Service Management, 20(2), 156-172. https://doi.org/10.1108/09564230910952753 Kindström, D., & Kowalkowski, C. (2009). Development of industrial service offerings: A process framework. Journal of Service Management, 20, 156-172. https://doi.org/10.1108/09564230910952753 Kindström, D., Kowalkowski, C., & Sandberg, E. (2013). Enabling service innovation: A dynamic capabilities approach. Journal of Business Research, 66, 1063–1073. https://doi.org/10.1016/j.jbusres.2012.03.003 Kotler, P. (2000). Marketing Management: The Millennium Edition. Kotler, P. (2004). Marketing Management: An Asian Perspective. China Renmin University Press. https://books.google.com.tw/books?id=TBPnPgAACAAJ Kowalkowski, C., & Brehmer, P.-O. (2008). Technology as a driver for changing customer-provider interfaces: Evidence from industrial service production. Management Research News, 31, 746-757. https://doi.org/10.1108/01409170810908507 Kowalkowski, C., Carlborg, P., & Kindström, D. (2013). The evolution of service innovation research: A critical review and synthesis. Service Industries Journal, 34, 373-398. https://doi.org/10.1080/02642069.2013.780044 Küpper, C. (2001). Service Innovation-a Review of the State of the Art. Institute of Innovation Research and Technology Management Munich. Lagace, R. R., Dahlstrom, R., & Gassenheimer, J. B. (1991). The relevance of ethical salesperson behavior on relationship quality: The pharmaceutical industry. The Journal of Personal Selling and Sales Management, 11(4), 39-47. http://www.jstor.org/stable/20832471 Leenders, M. R., Fearon, H. E., & England, W. B. (1985). Purchasing and Materials Management. R.D. Irwin. https://books.google.com.tw/books?id=3jBjQgAACAAJ Lehtinen, U., & Lehtinen, J. R. (1982). Service Quality: A Study of Quality Dimensions. Service Management Institute. https://books.google.com.tw/books?id=RjYgtwAACAAJ Levitt, T. (1972). Production-line approach to service. 1972, 52(5), 41-52. Levitt, T. (1986). Marketing Imagination: New, Expanded Edition. Free Press. https://books.google.com.tw/books?id=z3SQLRP6w3QC Lovelock, C. H. (1994). Product Plus: How Product + Service. McGraw-Hill. https://books.google.com.tw/books?id=hhYpAQAAMAAJ Lusch, R. F., & Nambisan, S. (2015). Service innovation. MIS Quarterly, 39(1), 155-176. Macaulay, L. A., Miles, I., Wilby, J., Tan, Y. L., Zhao, L., & Theodoulidis, B. (2012). Case Studies in Service Innovation. Springer New York. https://books.google.com.tw/books?id=7A5yLuebdrUC Mahmoud, M., Hinson, R., & Anim, P. (2017). Service innovation and customer satisfaction: The role of customer value creation article information. European Journal of Innovation Management. https://doi.org/10.1108/EJIM-09-2017-0117 Miles, I. (2005). Knowledge intensive business services: prospects and policies. Foresight, 7, 39-63. https://doi.org/10.1108/14636680510630939 Millar, F. E., & Rogers, L. E. (1987). Relational dimensions of interpersonal dynamics. Möller, K., Rajala, R., & Westerlund, M. (2008). Service innovation Myopia? A new recipe for client-provider value creation. California management review, 50, 31-48. https://doi.org/10.2307/41166444 Morgan, R. M., & Hunt, S. D. (1994). The commitment-trust theory of relationship marketing. Journal of Marketing, 58(3), 20-38. https://doi.org/10.2307/1252308 Nicholls, J. A. F., Roslow, S., & Tsalikis, J. (1993). Time Is Central. International Journal of Bank Marketing, 11, 12-18. https://doi.org/10.1108/02652329310039618 Normann, R. (2001). Service Management: Strategy and Leadership in Service Business. Wiley. https://books.google.com.tw/books?id=eHx4QgAACAAJ Oberoi, U., & Hales, C. (1990). Assessing the quality of the conference hotel service product: towards an empirically based model. Service Industries Journal, 10(4), 700-721. Oliver, R. L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17(4), 460-469. https://doi.org/10.2307/3150499 Osterwalder, A., & Pigneur, Y. (2012). 獲利世代: 自己動手, 畫出你的商業模式. 早安财经文化有限公司. https://books.google.com.tw/books?id=ryNdlwEACAAJ Ozyilmaz, A., & Berg, D. (2004). Auditing entrepreneurial service innovations. IJSTM, 5, 394-429. https://doi.org/10.1504/IJSTM.2004.004851 Parasuraman, A. P., Zeithaml, V., & Berry, L. (1985). A conceptual model of service quality and its implication for future research The Journal of Marketing, 49, 41-50. https://doi.org/10.2307/1251430 Pressman, R. S. (1987). 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D., & Administration, H. U. G. S. o. B. (1978). Management of Service Operations: Text, Cases, and Readings. Allyn and Bacon. https://books.google.com.tw/books?id=IlIPAQAAMAAJ Sasser, W. E., Schlesinger, L. A., & Heskett, J. L. (1997). The Service Profit Chain. Free Press. https://books.google.com.tw/books?id=d2BZyQU8KYIC Sheth, J., Newman, B., & Gross, B. (1991). Why we buy what we buy: A theory of consumption values. Journal of Business Research, 22, 159-170. https://doi.org/10.1016/0148-2963(91)90050-8 Slater, S. F., & Narver, J. C. (1995). Market orientation and the learning organization. Journal of Marketing, 59(3), 63-74. Smith, J. B. (1998). Buyer–seller relationships: similarity, relationship management, and quality. Psychology & Marketing, 15(1), 3-21. Smith, V. L. (1998). The two faces of Adam Smith. Southern Economic Journal, 65(1), 2-19. https://doi.org/10.2307/1061349 Storey, C., & Easingwood, C. (1999). Types of new product performance: Evidence from the consumer financial services sector. Journal of Business Research, 46, 193-203. Sundbo, J. (1997). Management of innovation in services. Service Industries Journal, 17(3), 432-455. Tam, J., & Wong, Y. H. (2001). Interactive selling: A dynamic framework for services. Journal of Services Marketing, 15, 379-396. https://doi.org/10.1108/EUM0000000005656 Teece, D. J., Pisano, G., & Shuen, A. (1997). Dynamic capabilities and strategic management. Strategic Management Journal, 18(7), 509-533. http://www.jstor.org/stable/3088148 Thompson, T. W., Berry, L. L., & Donnelly Jr, J. H. (1985). The marketing/retail banking partnership: an evolutionary perspective. Journal of Retail Banking, 1(2), 9-22. Toivonen, M., & Tuominen, T. (2009). Emergence of innovations in services. The Service Industries Journal, 29(7), 887-902. Tushman, M., & Nadler, D. (1986). Organizing for innovation. California Management Review, 28(3), 74-92. Van Alstyne, M. W., Parker, G. G., & Choudary, S. P. (2016). Pipelines, platforms, and the new rules of strategy. Harvard Business Review, 94(4), 54-62. Van de Ven, A. H. (1986). Central problems in the management of innovation. Management Science, 32(5), 590-607. Vang, J., & Zellner, C. (2005). Introduction: innovation in services. Industry & Innovation, 12(2), 147-152. Voss, C. A. (1992). Measurement of innovation and design performance in services. Design Management Journal (Former Series), 3(1), 40-46. Walter, A., Ritter, T., & Gemuenden, H. (2001). Value creation in buyer–seller relationships. Industrial Marketing Management - IND MARKET MANAG, 30, 365-377. https://doi.org/10.1016/S0019-8501(01)00156-0 Wang, H.-Y., Liao, C., & Yang, L.-H. (2013). What affects mobile application use? The roles of consumption values. International Journal of Marketing Studies, 5. https://doi.org/10.5539/ijms.v5n2p11 Webster, F. E., & Wind, Y. (1972). A general model for understanding organizational buying behavior. Journal of Marketing, 36(2), 12-19. https://doi.org/10.2307/1250972 Wilson, D. T. (1995). An integrated model of buyer-seller relationships. Journal of the Academy of Marketing Science, 23(4), 335-345. Wirtz, J., & Kowalkowski, C. (2023). Putting the "Service" into B2B Marketing: Key Developments in Service Research and Their Relevance for B2B. Journal of Business & Industrial Marketing, 38, 272-289. https://doi.org/10.1108/JBIM- 02-2022-0085 Yin, R. K. (2001). Case Study Research: Design and Methods. SAGE Publications. https://books.google.com.tw/books?id=FzawIAdilHkC; G0111364123; https://nccur.lib.nccu.edu.tw//handle/140.119/152655; https://nccur.lib.nccu.edu.tw/bitstream/140.119/152655/1/412301.pdf

الاتاحة: https://nccur.lib.nccu.edu.tw//handle/140.119/152655
https://nccur.lib.nccu.edu.tw/bitstream/140.119/152655/1/412301.pdf

المؤلفون: 劉洧慈, Liu, Wei-Szu

المساهمون: 巫立宇 林宜霓

مصطلحات موضوعية: 虛實整合, 策略行銷4C模型, 軟體服務商, 企業轉型, 商業模式模型, 行銷成本, OMO, Software service provider, 4C model, Business model

Relation: 1. 巫立宇、邱志聖(2015)。銷售與顧客關係管理。台北市:新陸。\r\n\r\n2. 陳萬淇(1992)。個案研究法。台北:華泰。\r\n\r\n3. 陳冠文(2022) 〈新零售-零售電商消費調查分析〉。財團法人資訊策進會,頁 3-112。\r\n\r\n4. 張庭瑜(2021)。全聯、寶雅都找它!數位開店軍火商 91APP 拚掛\r\n\r\n牌。商業週刊。1746期。取自https://www.businessweekly.com.tw/archive/Article/Index?StrId=7003685\r\n\r\n5. 更多實體品牌採用OMO服務,91APP長期樂觀(2021)。MoneyDJ。取自\r\n\r\nhttps://www.moneydj.com/kmdj/news/newsviewer.aspx?a=228855b2\r\n\r\n//\r\n\r\n1. Eisenhardt, K. M. (1989). Building theories from case study research. Academy of management review, 14(4), 532-550.\r\n\r\n2. Henry Assael. (1987), Consumer Behavior and Marketing Action, Boston: Kent Publishing Co.,引自方世榮譯,行銷管理學,台北:東華書局,民國94年。\r\n\r\n3. Yin, R. K. (1994). Discovering the future of the case study. Method in evaluation research. Evaluation practice, 15(3), 283-290.; G0109363083; https://nccur.lib.nccu.edu.tw//handle/140.119/141853; https://nccur.lib.nccu.edu.tw/bitstream/140.119/141853/1/index.html

الاتاحة: https://nccur.lib.nccu.edu.tw//handle/140.119/141853
https://doi.org/10.6814/NCCU202201494
https://nccur.lib.nccu.edu.tw/bitstream/140.119/141853/1/index.html

المؤلفون: 陳彥豪, 薛榮棠, 黃崇興, Jung-Tang Hsueh, Yen-Hau Chen, Chung-Hsing Huang

المساهمون: 事業經營系

مصطلحات موضوعية: 網絡鑲嵌, 創新, 服務創新, 服務創新績效, 軟體服務業, Network Embeddedness, Innovation, Service Innovation, Service Innovation performance, Software Service Industry

Relation: 資訊管理學報 / 16卷4期，頁75-96，October 2009（TSSCI）; http://ir.nknu.edu.tw/ir/handle/987654321/24836; http://ir.nknu.edu.tw/ir/bitstream/987654321/24836/-1/index.html

الاتاحة: http://ir.nknu.edu.tw/ir/handle/987654321/24836
http://ir.nknu.edu.tw/ir/bitstream/987654321/24836/-1/index.html

المؤلفون: 馬文娟, Ma, Wen-Chuan

المساهمون: 湯明哲, 臺灣大學：商學研究所碩士在職專班國際企業管理組

مصطلحات موضوعية: 創新, 企業創新, 服務創新, 軟體服務, 防毒服務, 趨勢科技, Innovation, Enterprise Innovation, Service Innovation, Software Service, Antivirus Service, Trend Micro Inc, manag, eco

Relation: http://ntur.lib.ntu.edu.tw/bitstream/246246/63881/1/ntu-96-P93746025-1.pdf; http://ntur.lib.ntu.edu.tw/handle/246246/63881

الاتاحة: http://ntur.lib.ntu.edu.tw/bitstream/246246/63881/1/ntu-96-P93746025-1.pdf
http://ntur.lib.ntu.edu.tw/handle/246246/63881

المؤلفون: 焦惠津, 斯國峰, 劉炯朗

المساهمون: 電機工程學系

مصطلحات موضوعية: 醫療服務, 軟體服務, 監控服務, 溝通協同平台, 雲端運算平台, medical service, software service, monitoring service, coordination platform, cloud computing platform, manag, edu

Relation: http://ir.lib.ncku.edu.tw/handle/987654321/126827

الاتاحة: http://ir.lib.ncku.edu.tw/handle/987654321/126827

المؤلفون: 郭秀瑚, Kuo, Hsiu-Hu

المساهمون: 高階管理碩士在職專班(EMBA), 林軒竹, Lin, Hsuan-Chu

مصطلحات موضوعية: 個資法, 雲端運算技術, 資訊軟體服務業者, 資訊安全機制, Personal Information Protection Act, cloud computing technology, information services, information security, info, manag

Relation: http://ir.lib.ncku.edu.tw/handle/987654321/135644

الاتاحة: http://ir.lib.ncku.edu.tw/handle/987654321/135644

المؤلفون: 林思辰, Lin, Szu Chen

المساهمون: 邱志聖, Chiu, Jyh Shen

مصطلحات موضوعية: 4C, 策略行銷, 資訊軟體服務

وصف الملف: 1561947 bytes; application/pdf

Relation: 中文：\n1.邱志聖(2010)，策略行銷分析：架構與實務應用，智勝文化。\n2.方世榮(2000)，行銷管理學，東華書局。\n3.孫顯嶽(2006)，中國大陸管理軟體廠商是業策略之研究-策略矩陣分析法之應用。\n4.袁方(編)(2002)，社會研究方法，五南。\n5.宏碁股份有限公司2011 Annual Reports\n\n英文：\n1.Stake, Robert. (1995). The Art of case study Research. Thousand Oaks, London, New Delhi: Sage\n2.Stake, Robert. (1998). “Case Studies” in: Norman Denzin & Yvonna Lincoln.\n(eds.): Strategies of Qualitative Inquiry. Thousand Oaks, London, New Delhi: Sage.\n網站：\n1.策略行銷分析網誌 http://sma4c.blogspot.com/\n2.IT IS智網http://www.itis.org.tw/itiscommondata/rpt_cache.html\n3.經濟部工業局網站新聞https://www.moea.gov.tw/Mns/populace/news/News.aspx?kind=1&menu_id=40&news_id=28408\n4.精誠資訊網站http://systex.com.tw\n5.宏碁股份有限公司網站http://jobs.acer.com.tw/; G0099380023; https://nccur.lib.nccu.edu.tw//handle/140.119/67463; https://nccur.lib.nccu.edu.tw/bitstream/140.119/67463/1/002301.pdf

الاتاحة: https://nccur.lib.nccu.edu.tw//handle/140.119/67463
https://nccur.lib.nccu.edu.tw/bitstream/140.119/67463/1/002301.pdf

المؤلفون: 陳彥豪, 薛榮棠, 黃崇興

المساهمون: 企業管理系(所)

مصطلحات موضوعية: 網絡鑲嵌, 創新, 服務創新, 服務創新績效, 軟體服務業

Relation: 資訊管理學報 2009年10月; http://120.106.195.12/handle/310904600Q/1112

الاتاحة: http://120.106.195.12/handle/310904600Q/1112

المؤلفون: 薛榮棠, 李後超

المساهمون: 企業管理系(所)

مصطلحات موضوعية: 網絡鑲嵌, 創新, 服務創新, 服務創新績效, 軟體服務業

Relation: 第五屆服務業管理與創新學術論文研討會; http://120.106.195.12/handle/310904600Q/1502

الاتاحة: http://120.106.195.12/handle/310904600Q/1502

المؤلفون: 林榮華

المساهمون: 季延平

مصطلحات موضوعية: 元件化軟體, 服務導向, 主動服務, 軟體服務, 經營模式, componentized software, SOA, web services, software services, business model

Relation: [1] 季延平、黃瓊玉(2005)譯，《企業資訊策略與管理》，旗標出版股份有限公司。; [2] 司徒達賢(2000)，《策略管理新論—觀念架構與分析方法 》，智勝文化事業有限公司。; [3] 林東清(2008)，《資訊管理─e化企業的核心競爭能力（三版）》，智勝文化事業有限公司。; [4] 溫肇東（1996），《科技創新育成中心成功要素探討」》，第二屆服務業管理研討會論文集。; [5] 王盈勛(2003)，《微軟生存之戰—軟體巨人如何因應開放原始碼》，商周出版。; [6] 施明德(2007)，《電子化政府主動服務經營模式探討》，國立政治大學; [7] 楊劍銘(2008)，《基於網路服務的共享資料規格管理機制》，國立政治大學; [8] 黃經洲(2000)，知識管理於元件軟體開發之應用， 國防管理學院; [9] 林國慶(1998)，《元件軟體組裝技術之研究》，國立成功大學。; [10] 施彥任(2003)， 《以元件技術為基礎之異質性生物資訊資源整合研究》，長庚大學資訊管理研究所。; [11] 黃寶嘉(2000)，《元件化商業資訊系統快速開發平台設計之研究─以ERP系統開發為例》，中原大學。; [12] 仲崇寧 (1998)，《元件軟體中的關聯式資料操作架構》，國立交通大學。; [13] 戴逸民(1998) ，《從軟體再利用觀點設計零售業資訊系統元件》，國立中山大學。; [14] 陳姿妙(2001)，《企業資訊入口網站之採用因素、導入策略、應用功能及實施效益四者間關係之研究》，雲林科技大學。; [15] 蔡博鈞(2001) ，《我國軟體產業全球競爭力之探討》，義守大學。; [16] 行政院研考會(2009.2.18) ，《行政院組織改造推動情形簡報》，行政院研考會。; 英文部份; [17] LYNDA M.APPLEGATE ROBERT D.AUSTIN F.WARREN MCFARLAN(2005)，Corporate Information Strategy and Management 6th Edition Text and Cases .; 網站部份; [18] 「Sun Java™ Enterprise System 技術摘要」，Sun Microsystem co.(2009/04/11，06:00上網); [19] http://itgroup.blueshop.com.tw/john/web3?n=convew&i=301 (2009/04/11，06:00上網); [20] http://2tigers.net/blog/2007/11/29/soa-reference-architecture-planning/#more-230(2009/04/11，06:00上網); [21] http://govware.nat.gov.tw/(2009/04/20，06:00上網); [22] http://www.cepd.gov.tw/m1.aspx?sNo=0000563&key=&ex=%20&ic=&cd=(2009/04/21，06:00上網); [23] http://www.dgbas.gov.tw/ct.asp?xItem=23372&CtNode=5048((2009/05/09，20:00上網)(行政院主計處96年電腦應用概況報告); G0096932064; https://nccur.lib.nccu.edu.tw//handle/140.119/30739; https://nccur.lib.nccu.edu.tw/bitstream/140.119/30739/1/index.html

الاتاحة: https://nccur.lib.nccu.edu.tw//handle/140.119/30739
https://nccur.lib.nccu.edu.tw/bitstream/140.119/30739/1/index.html

المؤلفون: 薛榮棠

المساهمون: 企業管理系(所)

مصطلحات موضوعية: 網絡鑲嵌, 創新, 服務創新, 服務創新績效, 軟體服務業

Relation: 國科會新進人員研究計畫; http://120.106.195.12/handle/310904600Q/4013

الاتاحة: http://120.106.195.12/handle/310904600Q/4013

المؤلفون: 江雅雯, Chiang, Ya-wen

المساهمون: 淡江大學會計學系碩士班, 陳叡智, Chen, Jui-chih

مصطلحات موضوعية: 應用軟體服務供應商, 服務品質, 滿意度, 中小企業, Application Service Provider(ASP), Service Quality, Customer Satisfaction, Small and medium-sized enterprise(SME)

وصف الملف: 143 bytes; application/octet-stream

Relation: 中文部份 王超群（2003），台灣 B2C ASP(應用軟體租賃服務)經營模式之研究，國立政治大學企業管理研究所碩士論文。 田憶文（2005），ASP服務模式與服務滿意度之研究，國立成功大學資訊管理研究所碩士論文。 呂世傑（2000），「選擇ASP廠商3大法則」，資訊與電腦，238，60-63。 周泰華、黃俊英、郭德賓（1999），「服務品質與顧客滿意度評量模式之比較研究」，輔仁管理評論，6（1），37-68。 周樹林（2000），「北美ASP市場現況與發展趨勢」，通訊雜誌，77。 林文修、林子銘、李東峰、徐蕙蘭和張益祥（2002），「ASP模式之研究議題與方向」，資訊管理研究，4(1)，1-29。 張嘉州（2000），資訊委外與網際網路結合之研究，國立台灣大學商學研究所碩士論文。 郭德賓、周泰華和黃俊英（2000），「服務業顧客滿意評量之重新檢測與驗證」，中山管理評論，8（1），153-200。 陳建文、洪嘉蓉（2005），「服務品質、顧客滿意度與忠誠度關係之研究-以ISP為例」，電子商務研究，3（2），153-172。 陳慶輝、徐錦麟（2003），「中小企業導入電子化之評估探討」，品質月刊，87-91。 程左一（2001），應用軟體服務供應商在台灣企業資訊市場之研究，國立台灣大學資訊管理研究所碩士論文。 廖則竣、江志卿（2005），「網站服務品質、顧客滿意度及後續行為意圖之探討:以網路購物為例」，管理與資訊，12（1），23-47。 賴杉桂（2004），「中小企業e化與產業競爭力之提升」，研考雙月刊，28（1），54-68。 英文部分 Adeleye, B. C., F. Annansingh, and M. B. Nunes (2004), “Risk management practices in IS outsourcing: An investigation into commer banks in Nigeria,” International Journal of Information Management, 24(3), 167-180. Anderson, E. W., and M. Sullivan (1993), “The antecedents and consequences of customer satisfaction for firm,” Marketing Science, 12(4), 25-43. Anderson, E. W., C. Fornell, and D. R. Lehmann (1994), “Customer satisfaction, market share, and profitability: Findings from Sweden,” Journal of Marketing, 58(3), 53-66. Anderson, E.W., and M. W. Sullivan (1993), “The Antecedents and Consequences of Customer Satisfaction for Firms,” Marketing Science, 12(2), 125-143 Apfel, A., (2000), “ASP Six-Layer Model,” Research Note (Market 12-1321), Gartner Group, 6 November. Baron, R. M. and D. A. Kenny (1986), “The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical consideration, ” Journal of Personality and Social Psychology, 51(2),, 1173-1182. Cadotte, E. R., R. B. Woodruff, and R.L Jenkins (1987), “Expectations and norms in models of consumer satisfaction,” Journal of Marketing Research, 24(4), 305-314. Cherry Tree & Co. (2000), “2nd Generation ASPs-spotlight report,” September 2000. Churchill, G. A. and C. Surprenant (1982), “An investigation into the determinants of customer satisfaction,” Journal of Marketing Research, 19(2), 491-504. Cronin, J. J., and S. A. Taylor (1992), “Measuring service quality: A reexamination and extension,” Journal of Marketing, 56(1), 55-68. Ekanayaka, Y., W. L. Currie, and P. Seltsikas (2003), “Evaluating application service provider,” Benchmarking , 10(4), 343-354. Gupta, A. and S. K. Herath (2005), “Latest trends and issues in the ASP service market,” Industrial Management ＋ Data Systems, 105(1), 19-25. Hayes, I. S. (2000), “A guide to Implementing an ASP solution,” SoftwareMag.Com, 12(2), 24-32. Hurley, R. F., and H. E. Estelami (1998), “Alternative indexes for monitoring customer perceptions of service quality: A comparative evaluation in a retail context,” Academy of Marketing Science, 26(3), 209-221. Johnson, M. D. and C. Fornell (1991), “A framework for comparing customer satisfaction across individuals and product categories,” Journal of Economic Psychology, 12(5), 267-287. Kapadia, N. H. and J. A. B. Fortes (1999), “PUNCH: An architecture for web-enabled wide-area network computing,” Cluster Comouting: The Journal of Networks,Software Tools and Application, 2(2), 153-164. Kekre, S., M. S. Krishnan, and K. Srinivasan (1995), “Drivers of customer satisfaction for software products: Implication for design and service support,” Management Science, 41(9), 1456-1470. Krishnan, M. S., V. Ramaswamy, M. C. Meyer, and P. Damien (1999), “Customer satisfaction for financial services: The role of products, services and information technology,” Management Science, 45(9), 1194-1209. LaToyr, S. A. and S. C. Peat (1979), Conceptual and Methodological Issues in Consumer Satisfaction Research, Proceedings of the 1978 Meeting, W. L. Wilkie, Association for Consumer Research, Ann Arbor, MI, 431-437. Ma, Q., J. M. Pearson, and S. Tadisina (2005), “An exploratory study into factors of service quality for application service providers,” Information and Management, 42(2), 1067-1080. Oliver, R. L. (1980), “A cognitive model of the antecedents and consequences of satisfaction decisions,” Journal of Marketing Research, 17(1), 460-469. Oliver, R. L. (1993), “Cognitive, affective and attribute bases of the satisfaction response,” Journal of Consumer Research, 20(3), 418-430. Parasuraman, A., V. A. Zeithaml, and L. L. Berry (1985), “A conceptual model of service quality and its implication for future research,” Journal of Marketing, 49(2), 41-50. Parasuraman, A., V. A. Zeithaml, and L. L. Berry (1988), “SERVQUAL: A multiple-item scale for measuring consumer perceptions of service,” Journal of Rtailing, 64(3), 12-40. Richmond, W. B., A. Seidmann, and A. B.Whinston (1992), ”Incomplete contracting issues in information systems development outsourcing,” Decision Support Systems, 8(5), 459-477. Shimp, T. A. and W. O. Bearden (1982), “Warranty and other extrinsic cue effects on consumers’ risk perceptions,” Journal of Consumer Research, 9(1), 38-46. Sigala, M. (2004), “The ASP-Qual model: measuring ASP service quality in Greece,” Managing Service Quality, 14(1), 103-114. Smith, M. A. and R. L. Kumar (2004), “A theory of application service provider (ASP) use from a client perspective,” Information and Management, 41(2), 977-1002. Susarla, A., A. Barua, and A. B Whinston (2003), “Understanding the service component of application service provision: An empirical analysis of ASP Services,” MIS Quarterly, 27(1), 91-123. Swan, J. E. and I. F. Trawick (1981), “Disconfirmation of expectations and satisfaction with a retail service,” Journal of Retailing, 57(3), 49-67. Trimi, S., S. M Lee, D. L Olson, and J. Erickson (2005), “Alternative means to implement ERP Internal and ASP,” Industrial Management ＋ Data Systems, 105(2),184-192. Tse, D. K. and P. C. Wilton (1988), “Model of consumer satisfaction formation: An extension,” Journal of Marketing Research, 25(2), 204-212. Weiner, B. (2000), “Attributional thoughts about consumer behavior,” Journal of Consumer Research, 27(3), 382-387. Woodruff, R. B., E R. Cadotte, and R. L. Jenkins (1983), “Modeling consumer satisfaction processes using experience-based norms,” Journal of Research, 20(3), 296-304. Yi, Y. (1993), “The determinants of consumer satisfaction: The moderating role of ambiguity,” Advance in Consumer Research, 20(3), 502-506. Zeithaml, V. A. and M. J. Bitner (2003), Services Marketing: Integrating Customer Focus across the Firm, 3rd ed., New York: McGraw-Hill. Zeithaml, V. A., L. L. Berry, and A. Parasuraman (1993), “The nature and determinants of service quality,” Journal of Marketing Science, 12(1), 1-12. 網站部份 資策會資訊市場情報中心，http://mic.iii.org.tw/ 經濟部中小企業處，http://www.moeasmea.gov.tw/ “Gartner Group”，http://www.gartner.com “IDC” is at http://www.IDC.com; U0002-2506200714195800; http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/33610; http://tkuir.lib.tku.edu.tw:8080/dspace/bitstream/987654321/33610/1/

الاتاحة: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/33610
http://tkuir.lib.tku.edu.tw:8080/dspace/bitstream/987654321/33610/1/

المؤلفون: 陳叡智, 江雅雯, Chen, Jui-Chih, Chiang, Ya-Wen

المساهمون: 淡江大學會計學系

مصطلحات موضوعية: 應用軟體服務供應商, 服務品質, 滿意度, 中小企業, Application service provider (ASP), Service quality, Customer satisfaction, Small and medium-sized enterprise (SME)

Relation: 2007第十一屆科際整合管理研討會論文集，16頁; 2007第十一屆科際整合管理研討會=2007 The 11th Conference on Interdisciplinary and Multifunctional Business Management; http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/64429; http://tkuir.lib.tku.edu.tw:8080/dspace/bitstream/987654321/64429/1/我國中小企業對應用軟體服務供應商之服務品質及滿意度之實證研究_英文摘要.docx

الاتاحة: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/64429
http://tkuir.lib.tku.edu.tw:8080/dspace/bitstream/987654321/64429/1/我國中小企業對應用軟體服務供應商之服務品質及滿意度之實證研究_英文摘要.docx

المؤلفون: 薛榮棠, Jung-Tang Hsueh

المساهمون: 事業經營系

مصطلحات موضوعية: 網絡鑲嵌, 創新, 服務創新, 軟體服務業

Relation: 行政院國科會計畫 / 計畫編號 NSC96-2416-H264-002; http://ir.nknu.edu.tw/ir/handle/987654321/24853; http://ir.nknu.edu.tw/ir/bitstream/987654321/24853/-1/index.html

الاتاحة: http://ir.nknu.edu.tw/ir/handle/987654321/24853
http://ir.nknu.edu.tw/ir/bitstream/987654321/24853/-1/index.html

المؤلفون: 洪毓彣, Hung ,Yu-wen

المساهمون: 周宣光, Chou ,Shrane-Koung

مصطلحات موضوعية: 軟體服務, 經營模式, 授權模式, 免費, Software service, Business model, Licensing model, Free

Time: 42

وصف الملف: 258619 bytes; 264839 bytes; 260391 bytes; 356049 bytes; 366483 bytes; 513824 bytes; 582625 bytes; 430060 bytes; 265892 bytes; 316886 bytes; application/pdf

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Roberts & Wenyun Kathy Liu, “Ally or Acquire”, MIT Sloan Management Review，pp.26-34，Fall 2001; Grannovetter, M.,“Economic Action and Socaial Structure：The Problem of Embededness”, American Journal of Social, 91/2, pp.481-510, 1985; Gröhn, A., “Netzeffekte und Wettbewerbspolitik”, Eine ökonomische Analyse des Softwaremarkets, Kieler Studien 296, Tübingen, 1999; Hamel, G., “Leading the revolution”, Boston: Harvard Business School Press, 2000; Haruvy, Ernan and Ashutosh, Prasad,” Optimal Product Strategies in The Presence of Network Externalities”, Information Economics and Policy, Vol.10, pp.489-499, 1998; Haruvy, Ernan and Ashutosh, Prasad,” Optimal Freeware Quality in the Presence of Network Externalities: an Evolutionary Game Theoretical Approach,” Journal of Evolutionary Economics, Vol.11, pp.231-248, 2001; Holbrook, M. 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الاتاحة: http://nccur.lib.nccu.edu.tw//handle/140.119/35236

المؤلفون: 何坤土

مصطلحات موضوعية: 資訊軟體服務產業, 競爭力, 鑽石模型, SWOT分析, IT Software Service Industry, Competitiveness, Diamond Model, SWOT Analysis

وصف الملف: 148 bytes; application/octet-stream

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الاتاحة: http://ir.lib.ntust.edu.tw/handle/987654321/8622
http://ir.lib.ntust.edu.tw/bitstream/987654321/8622/1/

المؤلفون: 鄭雅禎

المساهمون: 資訊管理研究所

مصطلحات موضوعية: 知識管理, 應用軟體服務, 協同商務, knowledge management, application service provider, collaborative commerce

Relation: http://ir.lib.pccu.edu.tw//handle/987654321/27625

الاتاحة: http://ir.lib.pccu.edu.tw//handle/987654321/27625

المؤلفون: 劉坤林, Liu, Kuen-lin

المساهمون: 工業工程與管理系碩士班, 廖年欣, Nelson Liao

مصطلحات موضوعية: 顧客忠誠, 顧客滿意, 感受價值, 軟體服務品質, 硬體服務品質, 顧客期望, 企業形象, ECSI模式, customer satisfaction and customer loyalty, customer expectation, service quality of software, perceived value, service quality of hardware, image, ECSI model

وصف الملف: 672180 bytes; application/octet-stream

Relation: 094CYUT5031014; http://ir.lib.cyut.edu.tw:8080/handle/310901800/24008; http://ir.lib.cyut.edu.tw:8080/bitstream/310901800/24008/1/094CYUT5031014-001.zip

الاتاحة: http://ir.lib.cyut.edu.tw:8080/handle/310901800/24008
http://ir.lib.cyut.edu.tw:8080/bitstream/310901800/24008/1/094CYUT5031014-001.zip

المؤلفون: 鄭純媛, 孫德修, 侯憲澤, 趙正敏, 張煌基, Chun-Yuan Cheng, Te-Hsiu Sun, Hsien-Che Hou, Cheng-Min Chao, Huang-Chi Chang

المساهمون: 工業工程與管理系

مصطلحات موضوعية: 研發, 績效指標, 資訊軟體服務業, Performance Metrics, Research and Development R& D, Information Technology

وصف الملف: application/pdf; 567469 bytes

Relation: 朝陽學報,11,p.403-431; The Journal of Chaoyang University of Technology,11,p.403-431; http://ir.lib.cyut.edu.tw:8080/handle/310901800/10099; http://ir.lib.cyut.edu.tw:8080/bitstream/310901800/10099/1/11-17.pdf

الاتاحة: http://ir.lib.cyut.edu.tw:8080/handle/310901800/10099
http://ir.lib.cyut.edu.tw:8080/bitstream/310901800/10099/1/11-17.pdf

المؤلفون: 劉昕昶, Shin-Chang Liu

المساهمون: 簡禎富, Chen-Fu Chien

مصطلحات موضوعية: 決策支援系統, 模式驅動決策支援系統, 服務仲介商, 商業模式, 研發服務業, 應用軟體服務供應商, 隨選服務, Decision Support Systems, Model-driven Decision Support Systems, Service Broker, Business Model, Research and Development Services, Application Service Providers, On-Demand Service, manag, info

Time: 26

Relation: http://nthur.lib.nthu.edu.tw/dspace/handle/987654321/30132

الاتاحة: http://nthur.lib.nthu.edu.tw/dspace/handle/987654321/30132