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1Dissertation/ Thesis
المؤلفون: 袁苙庭, Yuan, Li-Ting
المساهمون: 陳建維, Chen, Chien-Wei
وصف الملف: 1390426 bytes; application/pdf
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Kulviwat, S., Guo, C., & Engchanil, N. (2004). Determinants of Online Information Search: A Critical Review and Assessment. Internet Research, 14(3), 245-253. Lam, T., Cho, V., & Qu, H. (2007). A Study of Hotel Employee Behavioral Intentions towards Adoption of Information Technology. Hospitality Management, 26(1), 49-65. Langeard, Éric. (1981). Services Marketing: New Insights from Consumers and Managers, Report No. 81-104, Cambridge, MA: Marketing Science Institute. Lapointe, L., & Rivard, S. (2005). A Multilevel Model of Resistance to Information Technology Implementation. MIS quarterly, 29(3), 461-491. Lau-Gesk, L. & Drolet, A. (2008). The Publicly Self-Consciousness Consumer: Prepared to be Embarrassed. Journal of Consumer Psychology, 18(2), 127-136. Laukkanen, T., Sinkkonen, S., Kivijärvi, M., & Laukkanen, P. (2007). Innovation Resistance among Mature Consumers. Journal of Consumer Marketing, 24(7), 419-427. Laukkanen, P., Sinkkonen, S., & Laukkanen, T. (2008). 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Vision for a Smart Kiosk. Proceedings of the IEEE Computer Society Conference on Computer Vision and Pattern Recognition, 690-696. Rogers, E. M. (2003). Diffusion of innovations (5th ed.). New York, NY: The Free Press. Ruyter, J. C., Wetzel, M. G. M., & Kleijnen, M. H. P. (2001). Customer adoption of e-service: an experimental study. International Journal of Service Industry Management, 12(2), 184-207. Schiffman, L. G., & Kanuk, L. L. (1994). Consumer Behavior. Prentice-Hall, Englewood Cliffs. Schumpeter, J. (1928). The Instability of Capitalism. The Economic Journal, 38(151), 361-386. Schwarz, N. (1990). Feelings as information: Informational and motivational functions of affective states. In E. T. Higgins & R. M. Sorrentino (Eds.), Handbook of motivation and cognition: Foundations of social behavior, 527-561. Schwarz, N., & Clore, G. L. (2003). Mood as Information: 20 Years Later. Psychological Inquiry, 14(3-4), 296-303. Scott, C.R., & Rockwell, S.C. (1997). The Effect of Communication, Writing, and Technology Apprehension on Likelihood to Use New Communication Technologies. Communication Education, 46(1), 44-62. Sengpiel, M. (2016). Teach or Design? How Older Adults’ Use of Ticket Vending Machines Could Be More Effective. ACM Transactions on Accessible Computing, 9(1), 2-27. Shepperd, J. A., & Arkin, R. M. (1989). Self-Handicapping: The Moderating Roles of Public Self-Consciousness and Task Importance. Personality and Social Psychology Bulletin, 15(2), 252-265. Sheth, J. N. (1981). Psychology of Innovation Resistance: The Less Developed Concept in Diffusion Research. Research in Marketing, 273-282. Shim, H. S., Han, S. L., & Ha, J. (2021). The Effects of Consumer Readiness on the Adoption of Self-Service Technology: Moderating Effects of Consumer Traits and Situational Factors. Sustainability, 13(1), 95. Simon, F., & Usunier, J. C. (2007). Cognitive, Demographic, and Situational Determinants of Service Customer Preference for Personnel-in-Contact over Self-Service Technology. International Journal of Research in Marketing, 24(2), 163-173. Son, M., & Han, K. (2011). Beyond the technology adoption: Technology Readiness Effects on Post-Adoption Behavior. Journal of Business Research, 64(11), 1178-1182. Stone, R. N., & Gronhaug, K. (1993). Perceived Risk: Further Considerations for the Marketing Discipline. European Journal of Marketing, 27(3), 39-50. Strombeck, S. D., & Wakefield, K. L. (2008). Situational Influences on Service Quality Evaluations. Journal of Services Marketing, 22(5), 409-419. Szmigin, I., & Foxall, G. (1998). Three Forms of Innovation Resistance: the Case of Retail Payment Methods. Technovation, 18(7), 459-468. Tung, L., & Tan, J. (1998). A Model for the Classification of Information Kiosks in Singapore. International Journal of Information Management, 18(4), 255-264. Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User Acceptance of Information Technology: Toward a Unified View. MIS Quarterly, 27(3), 425–478. Venkatesh, V. & Bala, H. (2008). Technology Acceptance Model 3 and a Research Agenda on Interventions. Decision Sciences, 39(2), 273-315. Vermeir, I., & Van Kenhove, P. (2005). The Influence of Need for Closure and Perceived Time Pressure on Search Effort for Price and Promotional Information in a Grocery Shopping Context. Psychology & Marketing, 22(1), 71–95. Xiaoren, Z., Xiangdong, C., & Ling, D. (2013). Comparative Study of Self-Service Technology Adoption based on Product Function. Information Telecommunication Journal, 12(12), 2350-2357. Yu, C. S., & Chantatub, W. (2016). Consumers' Resistance to Using Mobile Banking: Evidence from Thailand and Taiwan. International Journal of Electronic Commerce Studies, 7(1), 21-38. Zhao, S., Grasmuck, S., & Martin, J. (2008). Identity Construction on Facebook: Digital Empowerment in Anchored Relationships. Computers in Human Behaviour, 24(5), 1816-1836.; G0111351009; https://nccur.lib.nccu.edu.tw//handle/140.119/152077; https://nccur.lib.nccu.edu.tw/bitstream/140.119/152077/1/100901.pdf
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2Academic Journal
المساهمون: 國立臺灣大學國際企業學系暨研究所教授, 國立臺灣大學國際企業學系暨研究所博士生, Professor, Department of International Business, National Taiwan University, Ph.D. Candidate, Department of International Business, National Taiwan University, 林俊昇, 林政佑, 周恩頤, Lin, J.S., Lin, C.Y., Chou, E.Y.
مصطلحات موضوعية: 服務體驗, 顧客與服務人員管理, 服務環境管理, 顧客參與及自助服務科技, 服務失誤補救與顧客忠誠度管理, service experience, customer and employee management, service environment, customer participation and self-service technologies, service recovery and customer loyalty management
Time: 163
Relation: 臺大管理論叢, 26(2), 303-352; http://ntur.lib.ntu.edu.tw/handle/246246/284278
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3
المؤلفون: 鄭浩育, Cheng, Hao-Yu
المساهمون: 黃啟祐, Huang, Chi-Yo
مصطلحات موضوعية: 自助服務科技, 自助行李托運系統, 文字探勘, 隱含狄利克雷分佈, 偏最小平方法結構方程, 科技接受模式, Self-service Technologies (SST), Self-service Bag Drop, Text Mining, Latent Dirichlet Allocation (LDA), Partial Least Squares Structural Equation Modeling (PLS-SEM), Technology Acceptance Model (TAM), psy, manag
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4
المؤلفون: 張晏瑄, Chang, Yen-Hsuan
المساهمون: 王國欽, Wang, Kuo-Ching
مصطلحات موضوعية: 服務接觸, 自助服務科技, 服務品質, 重要-績效分析法 (IPA), Service encounter, Self-Service Technology, Service Quality, IPA, manag, eco
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5Dissertation/ Thesis
المؤلفون: 徐瑄敏, Hsu, Hsuan-Min
المساهمون: 工業設計學系, 陳璽任, Chen, Hsi-Jen
مصطلحات موضوعية: 自助服務科技, SSTQUAL, 感性因子, 智慧機場, Self-service technology, emotional factor, manag, archi
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6Dissertation/ Thesis
المؤلفون: 陳亞臻, Chen, Ya-Chen
المساهمون: 李易諭 廖森貴
وصف الملف: 3018277 bytes; application/pdf
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7Dissertation/ Thesis
المؤلفون: 李信宏, Li, Sin-Hong
المساهمون: 洪為璽 楊建民, Hung, Wei-Hsi Yang, Jiann-Min
مصطلحات موضوعية: 智慧語音助理, 自助服務科技, 服務品質, 顧客滿意度, 緊急需求的影響, Virtual assistants, Self-service technology, Service quality, Customer satisfaction, Urgent needs
Relation: G0106356012; http://nccur.lib.nccu.edu.tw//handle/140.119/124706
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8Dissertation/ Thesis
المؤلفون: 林志寅
المساهمون: 資訊管理學系碩士在職專班
وصف الملف: 99 bytes; text/html
Relation: http://ir.lib.pccu.edu.tw//handle/987654321/45594; http://ir.lib.pccu.edu.tw/bitstream/987654321/45594/2/index.html
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9Dissertation/ Thesis
المؤلفون: 柯明富, Ke, Ming-Fu
المساهمون: 休閒事業管理系, 許吉越, 王明月, Hsu, Chi-Yueh, Wang, Ming-Yueh
مصطلحات موضوعية: 自助服務科技, 延伸型科技接受模式, 餐廳自助服務點餐, Self-Service Technology, UTAUT2, Self-Service Ordering at Restaurants
وصف الملف: 1419368 bytes; application/pdf
Relation: 107CYUT0675015; http://ir.lib.cyut.edu.tw:8080/handle/310901800/36977; http://ir.lib.cyut.edu.tw:8080/bitstream/310901800/36977/1/107CYUT0675015-002.pdf
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10Dissertation/ Thesis
المؤلفون: 賴宛滋
المساهمون: 企業實務管理數位碩士在職專班
مصطلحات موضوعية: 自助服務科技, 知覺價值, 轉換意圖, 轉換障礙, self-service technology, perceived value, switching intention, switching barriers, manag, envir
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11Dissertation/ Thesis
المؤلفون: 劉又瑄
مصطلحات موضوعية: 銷售點系統, 自助服務科技, 輔助功能, 選單樣式, 使用者介面設計, 使用者經驗, Point-Of-Sale (POS) system, Self-service technology, Auxiliary functions, Menu style, User interface design, User experience
وصف الملف: 169 bytes; text/html
Relation: http://ir.lib.ntust.edu.tw/handle/987654321/71146; http://ir.lib.ntust.edu.tw/bitstream/987654321/71146/1/index.html
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12Dissertation/ Thesis
المؤلفون: 賴宛滋 (LAI, WAN-TZU)
المساهمون: 企業實務管理數位碩士在職專班
مصطلحات موضوعية: 自助服務科技, 知覺價值, 轉換意圖, 轉換障礙, self-service technology, perceived value, switching intention, switching barriers
وصف الملف: 99 bytes; text/html
Relation: http://ir.lib.pccu.edu.tw//handle/987654321/44059; http://ir.lib.pccu.edu.tw/bitstream/987654321/44059/2/index.html
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13Dissertation/ Thesis
المؤلفون: 廖欽驊, 廖欽驊, Chin-Hua Liao
المساهمون: 王育民, 管理學院:資訊管理學系
مصطلحات موضوعية: 自助報到, 自助服務科技, Check-in Kiosk, Self-Service Technology, psy, manag
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14Dissertation/ Thesis
المؤلفون: 吳泓緯
المساهمون: 觀光事業學系
مصطلحات موضوعية: 旅館房客, 智慧型手機, 自助服務科技, 科技接受模式, Hotels guests, Smart phone, Self-service technology, TAM, eco, manag
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15Dissertation/ Thesis
المؤلفون: 陳勁宏
المساهمون: 休閒與遊憩管理學系碩士在職專班
وصف الملف: 1371 bytes; text/html
Relation: http://asiair.asia.edu.tw/ir/handle/310904400/91903; http://asiair.asia.edu.tw/ir/bitstream/310904400/91903/2/index.html
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16Dissertation/ Thesis
المساهمون: 南臺科技大學會計資訊系, 致理技術學院企業管理系, 大同大學資訊經營研究所
Time: 4
وصف الملف: 1156930 bytes; application/pdf
Relation: 南臺學報,第39卷第2期,43-62; http://ir.lib.stust.edu.tw/handle/987654321/20314
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17Dissertation/ Thesis
المؤلفون: 郭純宜
المساهمون: 樓永堅
Relation: G0100932008; http://nccur.lib.nccu.edu.tw//handle/140.119/61136; http://nccur.lib.nccu.edu.tw/bitstream/140.119/61136/1/index.html
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18Dissertation/ Thesis
المؤلفون: 游婷瑾
مصطلحات موضوعية: 自助服務科技, 使用者涉入, 從眾行為, 消費價值, Self-service technology (SST), User involvement, Herd Behavior, Consumption values
Relation: http://ir.lib.ntust.edu.tw/handle/987654321/22637; http://ir.lib.ntust.edu.tw/bitstream/987654321/22637/-1/index.html
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19
المساهمون: 企業管理系
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20
المساهمون: 勤益科技大學流通管理系
مصطلحات موضوعية: 便利商店互動式多媒體機, 創新認知特質, 自助服務科技自我效能, 科技接受模式