المؤلفون: Costa, Inês Ribeiro

المساهمون: Sousa, Sérgio, Universidade do Minho

مصطلحات موضوعية: Sistema de gestão de reclamações, Abordagem por processos, Seis Sigma, DMAIC, Complaints management system, Process approach, Engenharia e Tecnologia::Outras Engenharias e Tecnologias

وصف الملف: application/pdf

Relation: 203362683

الاتاحة: https://hdl.handle.net/1822/86834

المؤلفون: Costa, Inês Ribeiro

المساهمون: Sousa, Sérgio

مصطلحات موضوعية: Sistema de gestão de reclamações, Abordagem por processos, Seis Sigma, DMAIC, Complaints management system, Process approach, Engenharia e Tecnologia::Outras Engenharias e Tecnologias

وصف الملف: application/pdf

Relation: https://hdl.handle.net/1822/86834; 203362683

الاتاحة: https://hdl.handle.net/1822/86834

المؤلفون: Pereira, Beatriz Quintas da Rocha

المساهمون: Sá, Patrícia Helena Ferreira Lopes de Moura e

المصدر: Repositório Científico de Acesso Aberto de Portugal
Repositório Científico de Acesso Aberto de Portugal (RCAAP)
instacron:RCAAP

مصطلحات موضوعية: Sistema de Gestão de Reclamações, Foco no cliente, ISO 10002, Client focus, Reclamações, Complaints Management System, Complaints

URL الوصول: https://explore.openaire.eu/search/publication?articleId=dedup_wf_001::bfce9613460b7fe54d39fbcf0d225852

المؤلفون: Pereira, Beatriz Quintas da Rocha

المساهمون: Sá, Patrícia Helena Ferreira Lopes de Moura e

مصطلحات موضوعية: Foco no cliente, Reclamações, Sistema de Gestão de Reclamações, ISO 10002, Client focus, Complaints, Complaints Management System

Relation: http://hdl.handle.net/10316/94398; 202708195

الاتاحة: http://hdl.handle.net/10316/94398

المؤلفون: Hyunjin Lee, 李 賢眞

المصدر: 消費者教育 / Journal of Japan Academy of Consumer Education. 2009, 29:9

المؤلفون: World Bank

مصطلحات موضوعية: COMMUNICATIONS, CABINET SECRETARY, INFORMATION PROVISION, INFORMATION, ACTION PLANS, INTERNAL AUDIT, PREFERENTIAL TREATMENT, SOFTWARE, COMMUNICATION, PRIVATE INVESTMENT, DATABASES, VERIFICATION, INITIATIVES, COMPLAINT MANAGEMENT SYSTEM, TECHNICAL ASSISTANCE, MONITORING, COMPUTERS, CIVIL SOCIETY, TIME FRAMES, ANTI- CORRUPTION, GOVERNMENTS, LICENSES, ASSISTANT DEPUTY MINISTER, PUBLIC COMPLAINTS, INTEGRITY, TECHNICAL SUPPORT, ELECTRONIC MEDIA, BUSINESS, TRANSACTIONS, TECHNICAL ASSESSMENT, BANK, INVESTIGATIONS, CONFIDENTIALITY, AGREEMENT, CONSULTATION, PROCUREMENT, INTERNAL CONTROL, INSTITUTIONS, MANAGEMENT SYSTEM, PROCEDURAL CHANGES, HARD COPIES, USERS, VIOLENCE, CIVIL SOCIETY ORGANIZATION, TELEVISION, TRANSPARENCY, ORGANIZATIONS, SERVICE DELIVERY, CAPACITY-BUILDING, STRATEGIES, ONE-STOP SHOP, COMPUTER, DEPUTY MINISTER, TRAINING MATERIAL, CORRUPT, LEGAL ADVICE, PROCEDURE, PROFIT, MEDIA, DATA ANALYSIS, PHONE, SEARCH, VALUE CHAIN, SERVICE PROVIDER, INSTITUTION, VIDEOS, BUSINESS PROCESSES, INFORMATION SYSTEM, CONSULTATIONS, SUPERVISION, ONE-STOP SHOPS, SERVICES, PERFORMANCE, COPYRIGHT, PHONE NUMBERS, DROP DOWN MENUS, TECHNICAL COOPERATION, PHONE NUMBER, PROCEDURES, TRAINING MATERIALS, HUMAN RIGHTS, MINISTER, COMPLAINTS MANAGEMENT SYSTEM, LEGAL ISSUES, CUSTOMER SATISFACTION, CONTACT POINTS, PUBLIC PLACES, TELEPHONE, INVESTIGATION, PRIVACY ISSUES, COMPLAINT, MINISTERS, SERVICE, EMAILS, NEPOTISM, HARMONIZATION, ACTION PLAN, MINISTER OF HEALTH, CIVIL SOCIETY ORGANIZATIONS, CUSTOMER SERVICE, RESULT, MENUS, SECURITY, PRIVACY, LEGAL ASSISTANCE, GOVERNANCE, POLICY, REGULATORY FRAMEWORK, COMMUNICATION STRATEGIES, TARGET, BEST PRACTICES, EQUIPMENT, CUSTOMER RELATIONS, REGULATION, SOCIAL DEVELOPMENT, CONSULTANTS, PRIVATE SECTOR, AMENDMENTS, GOVERNMENT, TIME PERIOD, VIDEO, PROTOCOLS, INITIATIVE, CONFIDENCE, GOOD GOVERNANCE, DATABASE, HUMAN RESOURCES, MATERIALS, REGULATIONS, ADMINISTRATION, ORGANIZATION, INTERNAL SYSTEM, LEGAL STATUS, COMPLAINTS, PREFERENTIAL, GOVERNMENT SERVICES, ANTI-CORRUPTION, MATERIAL, STRATEGY, CUSTOMER, INTERNATIONAL ORGANIZATION, ADVERTISEMENTS, RESULTS, CORRUPTION, LEGAL FRAMEWORK, GOVERNMENTAL ORGANIZATION, PHYSICAL PRESENCE, LAWYERS, LAWS, FINANCIAL SUPPORT, SENIOR MANAGEMENT, CAPACITY BUILDING, IMPLEMENTING AGENCY, QUERIES, LEADERSHIP, GOVERNMENT OFFICIALS, ACCOUNTABILITY, LAW, TRACKING SYSTEM, ETHICS

URL الوصول: https://explore.openaire.eu/search/publication?articleId=od______2456::9d76728886c1c91bc2f20198613e1a38
https://hdl.handle.net/10986/26217

المؤلفون: Szczerba, B.

المصدر: Zarządzanie Przedsiębiorstwem.

مصطلحات موضوعية: BPMN, Business Process Model and Notation, Notacja i Model Procesu Biznesowego, procesy biznesowe, modelowanie, system zarządzania reklamacjami, business process, modeling, complaints management system

URL الوصول: http://yadda.icm.edu.pl/baztech/element/bwmeta1.element.baztech-2a01ab8d-fc6e-4e10-ae86-063e96951e65